Enthu Blog

Providing top-notch customer service every single day isn't just a goal for your call center reps—it's a promise they keep.  At the core of this commitment is contact center performance m...

Picture this: In the call center, your agents work tirelessly to assist customers, resolve issues, and leave a lasting impression.  Amidst this hustle, how do you ensure that every intera...

Prospecting is one of the most challenging tasks of the sales process.  According to HubSpot, more than 40% of salespeople say this is the hardest task assigned to them. Sales reps fac...

According to Allied Market Research, the global home improvement market size was $316.8 billion in 2020 and is projected to reach $585.3 billion by 2030, growing at a CAGR of 6.2% from 2021 ...

Agent onboarding is a never-ending cycle for your home improvement business’ customer service department.  Because the average lifespan of an agent is one year, you must retain new hires ...

If you’re a home improvement contractor or installer, securing appointments with your potential customers is paramount to sustaining and growing your business.  From enhanced sales opport...

Are you a contractor or installer looking to improve your sales rep skills and performance so they can close more deals?  Converting your prospects into customers takes a lot of work. It’...

Hi, my name is John Toohill, marketing manager at Home Pride Bath and shower systems. Situations before Enthu.AI It would take me a very long time to pull calls, to analyze recordings, to ...

“That was a good call… right?” If you’ve ever said that after a review, you’re not alone. It sounded okay. The agent followed the script. But the tone felt cold. The hold time dragged....

In the dynamic landscape of agent sales coaching, a transformative revolution is underway, comparable to the shift from 2G to 5G and the emergence of blockchain technology. In an era mark...

Understanding your customers is one of the most critical aspects of your business success. Knowing and uncovering valuable customer insights offer numerous benefits to your business, from p...

For decades, contact centers have relied on a patchwork of systems - a CRM here, a call system there, a ticketing platform somewhere else. While these systems were critical to keeping o...