The Future of Sales Coaching: AI...
In the dynamic landscape of agent sales coaching, a transformative revolution is underway, comparable to the shift from 2G to 5G and the emergence of blockchain technology.
In an era mark...
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Feb 15, 2024
13 min read
10 Best Conversation Intelligenc...
Understanding your customers is one of the most critical aspects of your business success.
Knowing and uncovering valuable customer insights offer numerous benefits to your business, from p...
Feb 14, 2024
6 min read
Contact Center AI: From Disjoint...
For decades, contact centers have relied on a patchwork of systems — a CRM here, a call system there, a ticketing platform somewhere else.
While these systems were critical to keeping o...
Feb 13, 2024
8 min read
Sales Coaching: The ultimate Gui...
Explore everything you need to know about sales coaching.
From the football World Cup to a local cricket match, you've seen those enthusiastic coaches. They always try to motivate their tea...
Feb 8, 2024
12 min read
Top 9 Sales Training Software in...
Congratulations! You've built a world-class product.
Your marketing team has put their heart and soul into creating a good buzz for this new product.
But despite all the hype and excit...
Feb 5, 2024
9 min read
9 Best Sales Coaching Software f...
As businesses navigate through ever-evolving market dynamics, the demand for sales professionals with refined skills, adaptive techniques, and strategic insight has never been more pronounce...
Feb 1, 2024
14 min read
10 Call Monitoring Software for ...
Every business success depends largely on customer interactions. How a contact center responds to the queries and grievances of customers is crucial.
That's why it's essential to monitor...
Jan 31, 2024
21 min read
31 Sales Training Ideas to Impro...
“Tell me and I forget, teach me and I may remember, involve me and I learn.” – Benjamin Franklin.
Sales professionals have evolved from their traditional counterparts.
Today, they hav...
Jan 24, 2024
8 min read
What is Customer Effort Score (C...
Explore everything you need to know about the customer effort score.
Putting yourself in your customers' shoes is critical if you truly want to understand their experience with your compa...
Jan 20, 2024
23 min read
16 Best Call Center Phone System...
Even in today's digital world, customers prefer to talk to customer support on the phone rather than talk to agents on live chat.
Talking directly on the phone builds confidence and trust...
Jan 18, 2024
12 min read
What is Call Center Call Calibra...
Call quality scores are supposed to be fair. But what happens when three managers give three different scores for the same call? That’s a red flag.
Inconsistent QA is more common than you...
Jan 9, 2024
7 min read
Top 5 Klaus App Alternatives for...
From AI-powered quality assurance to real-time analytics to advanced call monitoring, contact centers today are adopting many state-of-the-art technologies to understand customer sentiment, ...
