Enthu Blog

Playvox is a popular contact center software for quality management, workforce management, agent performance optimization, and beyond. Playvox equips you with a cloud-native, digital-firs...

You’ve been there. You sit down with an agent for a coaching session. You cover the call, share some feedback, maybe set a goal or two. A week later? Same issues. Nothing sticks. Yo...

Choosing the right call transcription software in 2025 doesn’t have to be overwhelming. With dozens of AI tools on the market, the real challenge is knowing which one actually fits your need...

There is a famous phrase, “people buy people”. It simply means people are more likely to buy from people they know, like, and trust.  Even today, 71% of customers are more likely to pu...

According to HubSpot, “About 68% of customers are willing to pay more for products and services that are known for offering excellent customer service experiences.  And it’s your call cen...

When calls are put on hold or transferred longer, it can result in frustrating customer experiences. They feel like their time is being wasted, they're not valued, and the service qualit...

Finding Scorebuddy alternatives becomes important for those who are already familiar or have used it before.  Businesses are constantly looking for software to streamline and improve thei...

Providing top-notch customer service every single day isn't just a goal for your call center reps—it's a promise they keep.  At the core of this commitment is contact center performance m...

Picture this: In the call center, your agents work tirelessly to assist customers, resolve issues, and leave a lasting impression.  Amidst this hustle, how do you ensure that every intera...

Prospecting is one of the most challenging tasks of the sales process.  According to HubSpot, more than 40% of salespeople say this is the hardest task assigned to them. Sales reps fac...

According to Allied Market Research, the global home improvement market size was $316.8 billion in 2020 and is projected to reach $585.3 billion by 2030, growing at a CAGR of 6.2% from 2021 ...

Agent onboarding is a never-ending cycle for your home improvement business’ customer service department.  Because the average lifespan of an agent is one year, you must retain new hires ...