Top 9 Sales Training Software in...
Congratulations! You've built a world-class product.
Your marketing team has put their heart and soul into creating a good buzz for this new product.
But despite all the hype and excit...
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Feb 5, 2024
9 min read
9 Best Sales Coaching Software f...
As businesses navigate through ever-evolving market dynamics, the demand for sales professionals with refined skills, adaptive techniques, and strategic insight has never been more pronounce...
Feb 1, 2024
14 min read
10 Call Monitoring Software for ...
Every business success depends largely on customer interactions. How a contact center responds to the queries and grievances of customers is crucial.
That's why it's essential to monitor...
Jan 31, 2024
21 min read
31 Sales Training Ideas to Impro...
“Tell me and I forget, teach me and I may remember, involve me and I learn.” – Benjamin Franklin.
Sales professionals have evolved from their traditional counterparts.
Today, they hav...
Jan 24, 2024
8 min read
What is Customer Effort Score (C...
Explore everything you need to know about the customer effort score.
Putting yourself in your customers' shoes is critical if you truly want to understand their experience with your compa...
Jan 20, 2024
23 min read
16 Best Call Center Phone System...
Even in today's digital world, customers prefer to talk to customer support on the phone rather than talk to agents on live chat.
Talking directly on the phone builds confidence and trust...
Jan 18, 2024
9 min read
Call Center Call Calibration: A ...
Picture this: One of your customers reaches out to your call center to resolve an issue.
His experience on that call can shape his perception of your entire company.
Now, consider th...
Jan 9, 2024
7 min read
Top 5 Klaus App Alternatives for...
From AI-powered quality assurance to real-time analytics to advanced call monitoring, contact centers today are adopting many state-of-the-art technologies to understand customer sentiment, ...
Jan 4, 2024
9 min read
Top 6 Benefits of Speech Analyti...
In today's highly competitive industry, stellar customer service is essential.
Customers expect quality, quickness, and efficiency.
As businesses become more focused on their customers, co...
Dec 28, 2023
11 min read
Everything you need to know abou...
You know that awkward pause when a customer says, “Can I speak to your manager?” Yeah, that's call escalation.
It usually means something went sideways.
Maybe the agent didn’t have the...
Dec 21, 2023
8 min read
Best 8 Call Center Quality Manag...
As a call center business, you toggle between answering calls, processing orders, collecting customer feedback, identifying customer needs, and providing personalized services daily - and so...
Dec 14, 2023
7 min read
What is Call Analytics and How D...
Call analytics is a high-tech solution for many business tasks. It applies to call center operations, sales, and customer service. Below are some of the most important things you need to kno...
