8 ways to improve sales efficiency...
Sneak-peak to 8 Ways to improve sales effectiveness: 1. Agent monitoring - This ensures that you empower your sales team at the right time. 2. Analyzing the lead/customer’s response -...
Enthu Blogs
What is Average Handle Time and...
Average Handle Time (AHT) is a key factor in how your call center plays a part in the success or failure of your support people. If you're doing everything right...
15 Best Contact Center Software for...
Are you tired of fumbling through endless lists of contact center software, desperately searching for the perfect tool to boost your customer service game in 2024? Well, the hunt is...
What Is Call Quality and How...
Call quality – it's not just a technical term; it's your secret weapon in the battle for customer satisfaction and loyalty. You can understand the importance of quality customer service...
10 Best Call Center Sales Tips...
In today's fiercely competitive business landscape, mastering the art of selling over the phone has become absolutely crucial and on the other hand implementing correct call center sales tips are...
AI Tools for Contact Center: Transforming...
Let’s face this: You were a customer once, just like me and everyone else. You needed help with something, and you had to deal with those never-ending automated phone menus...
12 Effective Voice Of Customer Best...
They say the customer is always right. In 2024, customers aren’t just right; they’re like the rulers in the business world. According to a recent study, 81% of organizations see CX...
31 Effective Call Center Scripts: Connecting...
Ever been on a call that felt robotic and scripted? You’re not alone!  78% of customers think their experience is better when a customer service agent doesn’t sound like they’re reading...
Significance Of Agent Feedback In Real...
Let’s face this: You’re planning to buy your dream home. While searching online, you found a real estate website, and you decide to give them a call. The real estate...
Unleashing The Power Of Voice Of...
What if we told you there’s a simple tool that can instantly propel your contact center’s performance to new heights, boosting customer loyalty and driving business success? Wondering what we’re...
Speech Analytics: Meaning, Uses & Benefits
Speech analytics is a concept that helps business leaders know their audience better and deliver a great customer experience. Until now, most of sales leaders measured their sales efforts based:...
Brand Sentiment in Contact Center 2024:...
In 2024, the pursuit of customer-centricity is more pronounced than ever before, and as businesses continue to vie for customer loyalty, understanding and effectively managing brand sentiment becomes paramount. The...
