Enthu Blogs

Every business success depends largely on customer interactions. How a contact center responds to the queries and grievances of customers is crucial.  That's why it's essential to monitor every call...

“Tell me and I forget, teach me and I may remember, involve me and I learn.” – Benjamin Franklin. Sales professionals have evolved from their traditional counterparts.  Today, they have...

Explore everything you need to know about the customer effort score. Putting yourself in your customers' shoes is critical if you truly want to understand their experience with your company. ...

Even in today's digital world, customers prefer to talk to customer support on the phone rather than talk to agents on live chat. Talking directly on the phone builds confidence...

Picture this: One of your customers reaches out to your call center to resolve an issue. His experience on that call can shape his perception of your entire company. Now,...

From AI-powered quality assurance to real-time analytics to advanced call monitoring, contact centers today are adopting many state-of-the-art technologies to understand customer sentiment, boost agent performance, and drive business growth....

In today's highly competitive industry, stellar customer service is essential. Customers expect quality, quickness, and efficiency. As businesses become more focused on their customers, communication is critical in shaping their...

Imagine this: your customer has ordered a product from your website, and now he is eagerly awaiting its arrival. However, when the package finally reaches his doorstep, he discovers it's...

As a call center business, you toggle between answering calls, processing orders, collecting customer feedback, identifying customer needs, and providing personalized services daily - and sometimes within the same hour....

Call analytics is a high-tech solution for many business tasks. It applies to call center operations, sales, and customer service. Below are some of the most important things you need...

Wondering what are some top sought-after tools to try in 2025? Let’s explore! Let's face it - you've gotten a message from a family member on WhatsApp that says, "Hey,...

Explore the most sought-after NPS survey tools to try in 2025 Undoubtedly, happy and loyal customers are your company's biggest asset.  From repeat purchases to word-of-mouth recommendations to positive reviews,...