Enthu Blog

Agent onboarding is a never-ending cycle for your home improvement business’ customer service department.  Because the average lifespan of an agent is one year, you must retain new hires ...

If you’re a home improvement contractor or installer, securing appointments with your potential customers is paramount to sustaining and growing your business.  From enhanced sales opport...

Are you a contractor or installer looking to improve your sales rep skills and performance so they can close more deals?  Converting your prospects into customers takes a lot of work. It’...

Hi, my name is John Toohill, marketing manager at Home Pride Bath and shower systems. Situations before Enthu.AI It would take me a very long time to pull calls, to analyze recordings, to ...

“That was a good call… right?” If you’ve ever said that after a review, you’re not alone. It sounded okay. The agent followed the script. But the tone felt cold. The hold time dragged....

In the dynamic landscape of agent sales coaching, a transformative revolution is underway, comparable to the shift from 2G to 5G and the emergence of blockchain technology. In an era mark...

Understanding your customers is one of the most critical aspects of your business success. Knowing and uncovering valuable customer insights offer numerous benefits to your business, from p...

For decades, contact centers have relied on a patchwork of systems — a CRM here, a call system there, a ticketing platform somewhere else. While these systems were critical to keeping o...

Explore everything you need to know about sales coaching. From the football World Cup to a local cricket match, you've seen those enthusiastic coaches. They always try to motivate their tea...

Congratulations! You've built a world-class product. Your marketing team has put their heart and soul into creating a good buzz for this new product. But despite all the hype and excit...

As businesses navigate through ever-evolving market dynamics, the demand for sales professionals with refined skills, adaptive techniques, and strategic insight has never been more pronounce...

Every business success depends largely on customer interactions. How a contact center responds to the queries and grievances of customers is crucial.  That's why it's essential to monitor...