A Complete Customer Service Training Guide...
Picture this: You decided to buy a new mobile phone. Eager to get the latest model, you stroll into a sleek electronics store. Upon entering, a warm smile greets you....
Enthu Blogs
7 Speech Analytics Best Practices in...
People all around us seem to be talking a lot about artificial intelligence and machine learning. Running a call center? It may be hard to imagine how it can possibly...
What is Contact Center Reporting and...
Unlocking the power of contact center reporting In the ever-changing world of business, you probably know that keeping your customers happy is the key to success. A recent stats reveals...
Automated Quality Management: Everything You Need...
Wondering how automated quality management is transforming call centers? In the modern landscape of contact centers, where customer interactions happen at lightning speed, providing exceptional customer service has become an...
7 Stages of Sales Cycle: Roadmap...
Sales are hard. It can often feel like an uphill battle, frustrating and exhausting. However, it doesn’t have to be that way. There are a few steps that you can...
8 ways to improve sales efficiency...
Sneak-peak to 8 Ways to improve sales effectiveness: 1. Agent monitoring - This ensures that you empower your sales team at the right time. 2. Analyzing the lead/customer’s response -...
What is Average Handle Time and...
Average Handle Time (AHT) is a key factor in how your call center plays a part in the success or failure of your support people. If you're doing everything right...
15 Best Contact Center Software for...
Are you tired of fumbling through endless lists of contact center software, desperately searching for the perfect tool to boost your customer service game in 2024? Well, the hunt is...
What Is Call Quality and How...
Call quality – it's not just a technical term; it's your secret weapon in the battle for customer satisfaction and loyalty. You can understand the importance of quality customer service...
10 Best Call Center Sales Tips...
In today's fiercely competitive business landscape, mastering the art of selling over the phone has become absolutely crucial and on the other hand implementing correct call center sales tips are...
AI Tools for Contact Center: Transforming...
Let’s face this: You were a customer once, just like me and everyone else. You needed help with something, and you had to deal with those never-ending automated phone menus...
12 Effective Voice Of Customer Best...
They say the customer is always right. In 2024, customers aren’t just right; they’re like the rulers in the business world. According to a recent study, 81% of organizations see CX...
