Transform the call QA process at your contact center

Execute faster call QA in half the time, without listening to every single call. Focus on quality outcomes than listening to the conversations.

Monitor Call Quality

How Enthu enables Contact Centers with better call quality?

Less clutter with Enthu

100% call coverage

Enthu monitors 100% of customer interactions and surfaces the calls that need urgent QA attention. Instead of random sampling, quality teams can focus on QA impact and listen to those calls that demand their urgent attention.

Better QA outcomes

Enthu enables quality teams to create custom QA hypotheses (e.g. competitor mentions, usage of slang, sales objections etc.) and filter out calls that satisfy a specific criteria. This results in pointed feedback and better QA outcomes.

Improves sales skills
Reliable customer support

More call QA in lesser time

Using Enthu, QA analysts can monitor a 30 minutes call in just a few seconds. Enthu takes the load off them and enables double the call QA volume in half the time, thus directly improving your agent to QA ratio.

Enhanced feedback management

With Enthu, QA managers can create 100% customizable feedback forms, tagged to teams and agents. QA analysts can mark their feedback within Enthu and directly share the notes with respective agents for training and coaching.

Enthu intergrates with CRMs & VoIPs

More features to improve call quality

Call transcription

Get each call auto transcribed. Refer call dialogue text for quick quality checks

Moment analysis

AI driven conversation analysis, split across customizable call moments.

Auto seeking

Auto seek audio to specific call moments, without the need to manually find your way.

Exhaustive call filtering

Filter calls across dates, agents, moments, feedback; and much more.

Agent level analysis

Identify patterns that separates your best agents from the mediocres.

Playback library

Bookmark calls to create custom playlists for training, coaching or escalation

Call ignores

Set conditions to ignore specific calls from getting analyzed.

100% self managed

Create a team, add/remove agents, define new call moments etc., all on your own.

Conversation Intelligence for call QA teams

Explore how your contact center can improve call quality with Enthu. 

Ask for a FREE demo today.

Better call QA starts with Enthu