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Sales call analysis

Aug 28, 2025

9 min read

How to Analyze Sales Calls Using...

Every dollar in finance depends on trust, and trust is built (or broken) during a sales call. Manual review of sales calls in financial services is slow, inconsistent, and often misses ke...
9 best tools for improve agent performance and coaching

17 min read

9 Best Tools to Improve Agent Pe...

Great CSAT depends on great agents.  But how do you coach them consistently? Traditional coaching methods are slow, inconsistent, and can't scale.  Weekly sit-downs and random call ...
Sprinklr Alternatives

10 min read

Top 5 Sprinklr Alternatives in 2025

Customer experience is no longer a “nice-to-have”; it’s mission-critical.  In fact, even one bad support interaction can push 80% of customers toward a competitor.  No wonder 80% of bu...

Aug 6, 2025

14 min read

What is Agentic AI in Call Cente...

What if your call center had an AI manager that could learn, adapt, and make decisions on its own?  Traditional call center AI has limits. It's often static, scripted, and struggles with ...
How This Call Is Being Recorded Became a Game-Changer

12 min read

How “This Call Is Being Re...

This call is being recorded for quality assurance. You hear that line all the time. It was initially there only for legal reasons. Companies needed proof of what was said. Today, that ...
how to monitor call center performance

13 min read

How to Monitor Call Center Perfo...

How to Monitor Call Center Performance in 2025 Today’s contact centers are fast, digital, and under pressure to deliver stellar service.  Monitoring performance isn’t about spying or m...
Top 9 AI-driven call quality assurance

10 min read

Top 9 AI-Driven Call Quality Ass...

What if you could review every customer call, without adding a single QA analyst?  No missed insights, no coaching delays, no compliance risks. That’s the promise of AI-driven call qualit...
what is a mean opinion score

13 min read

What is a Mean Opinion Score (MOS)?

Call quality can make or break a customer’s support experience.  In today’s omnichannel world, phone calls still reign supreme for urgent support. 59% of customers rank a phone call as...
Why QA is important

10 min read

Why QA Is Important to Every Cal...

Inbound call centers are your brand’s frontline.  One bad call can lose you a customer, so nailing every interaction is a must.  Think about it: nearly 73% of customers say they’ve swi...
Robotic Process Automation

Jun 11, 2025

14 min read

What is Call Center RPM (Robotic...

Let’s face it - your agents are spending way too much time on stuff that’s pretty boring. You know like, copying information between systems, updating customer records, or writing the sam...
call center cost reduction

9 min read

13 Proven Call Center Cost Reduc...

Did you know labor can eat up to 70% of a call center’s budget?  Wages, licenses, and compliance fees also rise each year. Meanwhile, callers expect instant, friendly help around the c...
Call center evaluation form

9 min read

Call Center Evaluation Forms for...

It’s 2025. Your customers expect instant answers. Your agents juggle tools, tabs, and tough conversations.  And your call center evaluation form? It can’t still be stuck in 2015. If...

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