Enthu Blog

Stay informed Stay ahead

FCA compliance monitoring

11 min read

FCA Compliance Monitoring: Stayi...

[BlueAlert] TL;DR / Summary FCA compliance monitoring has evolved from a tick-box exercise to a strategic necessity. With 130 open enforcement cases and £186 million in fines issued in 202...
Customer experience strategies

Oct 6, 2025

13 min read

Customer Experience Strategy: A ...

Customer expectations have reached an all-time high in today's digital-first world.  Your business success depends on delivering seamless experiences that exceed these expectations at eve...

Sep 25, 2025

12 min read

What is AI transcription? All Yo...

You handle dozens of calls every day. Notes pile up. Important details slip through. That costs time and revenue. Speech-to-text flips the script. AI transcription audio to text capabi...
What is a sentiment analysis

Sep 18, 2025

9 min read

What Is A Sentiment Analysis?

Sentiment analysis reads customer conversations and tags the mood.  It scores language as positive, negative, or neutral - fast and at scale.  Why does this matter now? You handle more...
FCA Compliance in call center

9 min read

FCA Compliance in Call Centers: ...

If you run a contact center for a UK financial firm, FCA compliance now lives on your phone lines. The Consumer Duty raises the bar for everyday conversations. You must prove your service...
Sales call analysis

Aug 28, 2025

9 min read

How to Analyze Sales Calls Using...

Every dollar in finance depends on trust, and trust is built (or broken) during a sales call. Manual review of sales calls in financial services is slow, inconsistent, and often misses ke...
9 best tools for improve agent performance and coaching

17 min read

9 Best Tools to Improve Agent Pe...

Great CSAT depends on great agents.  But how do you coach them consistently? Traditional coaching methods are slow, inconsistent, and can't scale.  Weekly sit-downs and random call ...
Sprinklr Alternatives

10 min read

Top 5 Sprinklr Alternatives in 2025

Customer experience is no longer a “nice-to-have”; it’s mission-critical.  In fact, even one bad support interaction can push 80% of customers toward a competitor.  No wonder 80% of bu...

Aug 6, 2025

14 min read

What is Agentic AI in Call Cente...

What if your call center had an AI manager that could learn, adapt, and make decisions on its own?  Traditional call center AI has limits. It's often static, scripted, and struggles with ...
How This Call Is Being Recorded Became a Game-Changer

12 min read

How “This Call Is Being Re...

This call is being recorded for quality assurance. You hear that line all the time. It was initially there only for legal reasons. Companies needed proof of what was said. Today, that ...
how to monitor call center performance

13 min read

How to Monitor Call Center Perfo...

How to Monitor Call Center Performance in 2025 Today’s contact centers are fast, digital, and under pressure to deliver stellar service.  Monitoring performance isn’t about spying or m...
Top 9 AI-driven call quality assurance

10 min read

Top 9 AI-Driven Call Quality Ass...

What if you could review every customer call, without adding a single QA analyst?  No missed insights, no coaching delays, no compliance risks. That’s the promise of AI-driven call qualit...

Discover our categories