Enthu Blog

Are your QA teams drowning in call reviews while missing critical customer insights? You're analyzing maybe 2-3% of calls manually, coaching is limited to top performers, and customer sen...

A. What are industry-specific terms? Industry-specific terms are words and phrases unique to your business domain. They're the specialized vocabulary that defines how your team communicates...

A. What is sentiment analysis in customer experience? Sentiment analysis is the process of using Natural Language Processing (NLP) and Machine Learning (ML) to interpret emotional tone in c...

TL;DR Customer service quality assurance transforms contact centers from cost centers into growth engines. This comprehensive guide reveals how QA programs boost customer satisfaction by ...

[BlueAlert] TL;DR Customer dissatisfaction analysis helps you understand why customers are unhappy with your service. You analyze DSAT scores, identify patterns, and fix root causes. This ...

[BlueAlert] TL;DR Customer Conversation Analytics (CCA) uses AI to capture and analyze 100% of customer interactions across voice, chat, email and social channels. Unlike traditional QA, C...

[BlueAlert] TL;DR / Summary FCA compliance monitoring has evolved from a tick-box exercise to a strategic necessity. With 130 open enforcement cases and £186 million in fines issued in 202...

Customer expectations have reached an all-time high in today's digital-first world.  Your business success depends on delivering seamless experiences that exceed these expectations at eve...

You handle dozens of calls every day. Notes pile up. Important details slip through. That costs time and revenue. Speech-to-text flips the script. AI transcription audio to text capabi...

Sentiment analysis reads customer conversations and tags the mood.  It scores language as positive, negative, or neutral - fast and at scale.  Why does this matter now? You handle more...

If you run a contact center for a UK financial firm, FCA compliance now lives on your phone lines. The Consumer Duty raises the bar for everyday conversations. You must prove your service...

Every dollar in finance depends on trust, and trust is built (or broken) during a sales call. Manual review of sales calls in financial services is slow, inconsistent, and often misses ke...