Enthu Blog

Key use cases of RPA in customer service include FAQ responses, account management, loyalty program administration, and back-office functions like report generation and compliance checks. 1...

AI reduces manual QA by catching what your team misses in the 98% of calls they never review. Right now, you're flying blind through thousands of daily interactions, hoping nothing catastrop...

A. What is automated call quality monitoring? Automated call quality monitoring uses AI to evaluate customer interactions without manual intervention. The system transcribes calls, analyzes...

Quick Summary AI agents are revolutionizing call centers by automating routine tasks, improving customer experience, and boosting agent productivity. They handle voice and chat interactio...

Are your QA teams drowning in call reviews while missing critical customer insights? You're analyzing maybe 2-3% of calls manually, coaching is limited to top performers, and customer sen...

A. What are industry-specific terms? Industry-specific terms are words and phrases unique to your business domain. They're the specialized vocabulary that defines how your team communicates...

A. What is sentiment analysis in customer experience? Sentiment analysis is the process of using Natural Language Processing (NLP) and Machine Learning (ML) to interpret emotional tone in c...

TL;DR Customer service quality assurance transforms contact centers from cost centers into growth engines. This comprehensive guide reveals how QA programs boost customer satisfaction by ...

TL;DR Customer dissatisfaction analysis helps you understand why customers are unhappy with your service. You analyze DSAT scores, identify patterns, and fix root causes. This guide covers ...

Today’s customers reach out via calls, chats, emails, social media and more, making it hard to see the big picture. Only a handful of interactions get reviewed and agents juggle multiple ...

Are you confident your firm can prove every customer interaction delivers good outcomes? The FCA has shifted its focus dramatically.  The regulator no longer simply detects failures af...

Customer expectations have reached an all-time high in today's digital-first world.  Your business success depends on delivering seamless experiences that exceed these expectations at eve...