Add the power of conversation intelligence
to your utilities business
Providing a great customer experience is always one of the biggest challenges for any utilities company. From rural co operatives to energy companies to transport units, managing customer expectations is always the key.
Delivering a great customer experience often starts with equipping your frontline staff with right tools and skills. Conversation intelligence software like Enthu help calling agents at utilities adapt to the ever changing needs to the customer, all by listening to calls that matter. Compliance issues can be surfaced out before they snowball, and customer complaints can be easily identified, grouped and addressed.
The old ways of leaving your customer in a state of confusion problem won’t just work any more. Automation is the key, and Enthu comes as your trusted partner to resolve some of the most pressing issues faced by utility contact centers.
How Enthu improves call outcomes for utilities?
Frequently asked questions
Can I try Enthu before buying a plan?
Absolutely. When you sign up for Enthu, you get a free 14 days trial to our fully functional plan.
Please go ahead and try it. Once you are satisfied and convinced, you can always upgrade to a paid plan.
Which plan should I select for my utilities contact center?
All our plans are custom and per agent basis, based on your consumption level and data analysis needs.
Kindly book a slot here to discuss your speech analytics needs in details.
Can I customize Enthu for my calling use case?
Absolutely. Enthu is 100% customizable for your contact center use case, be it sales, customer support, customer success or anything else.
You can replicate your calling themes/scripts within Enthu, without the need to involve any developer. It’s as easy and simple as using any popular web based software.
I have a big team. Can I get custom pricing from Enthu?
Enthu can support agents across BPOs of all sizes. We do offer volume discounts on number of agent seats you opt for.
Please get in touch with us and we will be glad to offer you a custom plan.
Do you support multiple utilities?
Yes, Enthu is a horizontal product that replicates the calling theme for any utility, no matter what . So whether you are run a contact center for energy, gas or transport, you can use Enthu for all.
Which all languages does Enthu support right now?
Currently, Enthu works exceptionally well for voice calls in English, covering all major accents including American, British, European, Indian, South African, South East Asian etc.
How safe is my customer data?
Enthu takes security very seriously. All our data is stored on AWS and protected using enterprise level security procedures. All the personal & call data is encrypted, both at rest and while in transit. You can read more here about our security features.
I still have a question. What should I do?
No worries. You can chat with our customer success agent, or you can shoot your queries via email to firstname.lastname@example.org
Enthu : The best conversation intelligence software
for Utility companies of all sizes
Enthu takes pride in being a complete conversation intelligence solution for driving superior calling performance – it’s pocket friendly, easy to integrate & use, and comes with a support you can trust on.
Sign up for a 14-day free trial.