Conversation intelligence for Utilities

Add the power of conversation intelligence
to your utilities business

Providing a great customer experience is always one of the biggest challenges for any utilities company. From rural co operatives to energy companies to transport units, managing customer expectations is always the key.

Delivering a great customer experience often starts with equipping your frontline staff with right tools and skills. Conversation intelligence software like Enthu help calling agents at utilities adapt to the ever changing needs to the customer, all by listening to calls that matter. Compliance issues can be surfaced out before they snowball, and customer complaints can be easily identified, grouped and addressed.

The old ways of leaving your customer in a state of confusion problem won’t just work any more. Automation is the key, and Enthu comes as your trusted partner to resolve some of the most pressing issues faced by utility contact centers. 

How Enthu improves call outcomes for utilities?

Enhance compliance

Utilities operate in a highly regulated segment and need to adhere to multiple disclosures. Identify compliance gaps before they snowball into nightmares.

Automate QA

Ensure 100% call QA coverage to surface out agent coaching and training opportunities, without the need to add any additional manpower.

10X faster training

Accelerate QA at your utilities contact center by reviewing a 15 mins call in a few seconds. Focus more on coaching agents than listening to the calls.

Increase revenue

Enthu helps you identify the winning behaviors of your top agents so that you can replicate them across the team to boost the revenue performance.

Improve NPS

Identify and group the most common concerns that the customers exhibit, and then train your agents to resolve them better & faster.

Identify objections

Surface out the most common customer objections that your agents face day in and out. Use it as a coaching input to train the agents better.

Reduce agent attrition

Customer support jobs are full of stress. Make them more meaningful by building an environment of feedback, coaching and mutual learning.

Optimize manpower

QA more calls without disturbing your QA to analyst ratio. Your existing quality people can listen to 5X more calls and deliver better results, without spending any extra time.

Improve margins

Enthu directly impacts your agent performance as well as the quality of monitoring & output. With the same workforce, you end up achieveing more, thus impacting the margins.

Enthu Dashboard: Call center quality assurance

How Enthu enables contact centers across industries

Frequently asked questions

Can I try Enthu before buying a plan?

Absolutely. When you sign up for Enthu, you get a free 14 days trial to our fully functional plan.

Please go ahead and try it. Once you are satisfied and convinced, you can always upgrade to a paid plan.

Which plan should I select for my utilities contact center?

All our plans are custom and per agent basis, based on your consumption level and data analysis needs.

Kindly book a slot here to discuss your speech analytics needs in details.

Can I customize Enthu for my calling use case?

Absolutely. Enthu is 100% customizable for your contact center use case, be it sales, customer support, customer success or anything else.

You can replicate your calling themes/scripts within Enthu, without the need to involve any developer. It’s as easy and simple as using any popular web based software.

I have a big team. Can I get custom pricing from Enthu?

Enthu can support agents across BPOs of all sizes. We do offer volume discounts on number of agent seats you opt for.

Please get in touch with us and we will be glad to offer you a custom plan.  

Do you support multiple utilities?

Yes, Enthu is a horizontal product that replicates the calling theme for any utility, no matter what . So whether you are run a contact center for energy, gas or transport, you can use Enthu for all.

Which all languages does Enthu support right now?

Currently, Enthu works exceptionally well for voice calls in English, covering all major accents including American, British, European, Indian, South African, South East Asian etc. 

How safe is my customer data?

Enthu takes security very seriously. All our data is stored on AWS and protected using enterprise level security procedures. All the personal & call data is encrypted, both at rest and while in transit. You can read more here about our security features.

I still have a question. What should I do?

No worries. You can chat with our customer success agent, or you can shoot your queries via email to hello@localhost

Enthu : The best conversation intelligence software
for Utility companies of all sizes

Enthu takes pride in being a complete conversation intelligence solution for driving superior calling performance – it’s pocket friendly, easy to integrate & use, and comes with a support you can trust on. 

Sign up for a 14-day free trial.