Enthu Blogs

Using Call Recordings and...

With speech analytics, companies can now screen calls that call centers couldn’t review manually. This means that businesses now have access to actionable insights from calls. As such, they will hav...

 
 

10 Empathy Statements for...

Empathy statements play a big role in improving customer service. It might not be easy for you to convey empathy. Reason: it can be easily misunderstood for pity or might sound robotic. That’s w...