In a survey, 97% of consumers revealed that customer service plays a crucial role in retaining their loyalty. Providing lousy service to your customer is enough to chase them away, even if it occurred...
The success of a call center depends upon how well call center agents are performing. Call center agents are responsible for making or breaking a company’s image because they are in direct conta...
A business will continue to flourish till the time your customers are satisfied with your product and after that with your service. Because your competiton is always there to grab your dissatisfied cu...
What is average handle time? Average handle time, or AHT, is the average time taken to handle a call from start to finish which includes hold time, talk time and any related tasks that the agent had...
As per a research, 41% of the reps say the phone is their most effective sales tool. Contrary to a popular belief, 90% of the reps believe cold calling to be very effective. While there’s no doubt that cold calling is still ...
It might not be easy for you to convey empathy or show that you understand customer’s situation because it can be easily misunderstood for pity or might sound robotic. So when you use empathy st...
Call Centers are an integral part of many companies around the globe. These call centers are responsible for customer service daily. If these centers do not work efficiently, it affects the buying dec...
If you have to meet customer service expectations, then you need to train agents in the best possible way. Call center agent training is of utmost importance because it has a direct impact on the agen...
Managing a sales team is a big task. It is upon you on how they perform in sales calls and meetings. You can either lead them to prosperity or failure. An effective sales manager is one that hires bes...
You cannot become a great salesperson unless you have mastered the right sales skills. Sales Skills like communication, product knowledge, objection handling, demo skills, etc., are needed if you need...
Every sales rep must ask open-ended sales questions to the prospects because it will help you understand the prospect and his needs better. These questions will force prospects to speak up about their needs and pain points that wi...
Looking for ways to improve your sales knowledge? Then look no further. We have come up with a comprehensive list of 16 best sales blogs that will not only provide you with knowledge of new sales prac...