Call Center Agent Trainin...
If your call center wants to exceed customer service expectations, continously agent training and coaching is a recommended best practice. It’s importance can’t be ignored because training...
Enthu Blogs
How to Effectively Conduct the Sale...
A major hurdle for every sales manager is to find the right rep for their team. On average, it takes 381 days to train a new sales rep, and their tenure generally doesn’t last more than 2.5 ye...
12 Sales Training Ideas to Increase Sale...
Nowadays, a highly effective and well-groomed sales team is the need of the hour for any business. A competent sales team can help you reach heights that you have never imagined. But to have such a ...
10 Best Practices For Using ChatGPT...
Since its launch, ChatGPT has become the talk of the town. Developed by OpenAI, this groundbreaking language model has been causing a stir in the tech world due to its capacity to produce text that is...
ChatGPT in Contact Centers : Transforming CX...
Have you ever had a conversation with someone, only to realize later that they were an advanced technology? No, I’m not talking about science fiction movies. I’m talking about the latest...
11 Ways to Manage a Sales Team Effectively...
The biggest task these days is to manage a sales team. It is upon you on how they perform in sales calls and meetings. You can either lead them to prosperity or failure. An effective sales manager is ...
8 Call Center Best Practi...
A business will flourish only when your customers are satisfied with the product and services that you have to offer. Else your competiton is always there to grab your dissatisfied customers. And your...
20 Most Common Sales Mistakes to Co...
Committing a mistake is fine as long as we learn from it and don’t repeat the same mistake again. The same is true for sales. Most often than not, we have seen that sales representatives are cluel...
10 Sureshot Ways to Improve Customer Sat...
Customer is the most essential part of your business. Without the customers, no business can survive. Therefore, it is very important that your customers are satisfied with your products and services,...
42 Sales Questions Every Sales Rep ...
Every sales rep must ask open-ended sales questions to the prospects because it will help you understand the prospect and his needs better. These sales questions will force prospects to speak up about...
10 Important Call Center Skills Every Agent Should Possess...
The success of a call center depends upon how well call center agents are performing. Call center agents are responsible for making or breaking a company’s image because they are in direct conta...
Objection Handling In Sales: 30 Common Sales Objections ...
Occasionally in your sales career, you come across a situation where you close the deal directly after giving your sales presentation. Those are such great feelings. However, you and I both know, th...
