Enthu Blogs

There is a famous saying, “Knowledge is not power, but the ability to act on knowledge is real power.” Similarly, interacting with your customers is important. What is more important...

AI is already transforming customer service in this digital age.  The global call center AI market was worth $1.60 billion in 2023. It's expected to grow from $1.95 billion in...

Are you a call center manager looking to enhance the quality of your customer interactions?  Today’s call centers face a myriad of challenges, from maintaining consistent service quality and ensuring...

Sales is a multifaceted process that involves building relationships, providing solutions, communication and negotiation, and finally—closing the deal.  All of these activities contribute to the ultimate goal of a sale,...

Call centers handle anywhere from 100 to 1,000 calls every day.  As a result, they handle a large amount of data on customer interactions, which is incredibly difficult to access,...

Whether you’re a startup, SMB, or large enterprise, your customers are the backbone of your business.  Therefore, building long-lasting relationships with them and providing exceptional customer service is vital to...

Ever wondered how top-performing sales teams stay ahead in today's fast-paced market? It's all about embracing cutting-edge technologies that make their jobs easier and more effective. Take Customer Relationship Management...

Thanks to technological advances, you can track and measure pretty much anything about your customer service or sales representatives’ performance.  But just gathering data isn’t sufficient, especially regarding sales coaching....

Conversion rate is one of the most common KPIs used by marketing professionals, sales teams, call center agents and business professionals.  It’s a key metric that tells you how your...

Landline phones are a relic from a bygone era.  There was a time when they used to be the heart of the home and business.  With the advancement of Internet...

Playvox is a popular contact center software for quality management, workforce management, agent performance optimization, and beyond. Playvox equips you with a cloud-native, digital-first customer service solution that allows your...

“Coaching is unlocking a person’s potential to maximize their growth.” - John Whitmore. Everyone needs a coach. It doesn’t matter whether it’s a sportsperson, student, business owner or employee. We...