Using Call Recordings and...
With speech analytics, companies can now screen calls that call centers couldn’t review manually. This means that businesses now have access to actionable insights from calls. As such, they will hav...
Enthu Blogs
10 Best Conversation Intelligence S...
Are you into voice operations and looking for the best conversation intelligence software to improve call outcomes? In this post, I have covered 9 such tools that you can use to run faster call QA, de...
5 Types of Sales Quota to Help Your Team...
Every journey needs a destination – and every business needs a sales target. It is only when this target is achieved that your business can start to see the first glance of success. A sales quot...
Top 9 Widely used Call Center Phone...
Even in today’s digital world, customers prefer to talk to customer support on phone rather than talk to agents on live chat. This is due to the fact that talking directly on the phone builds co...
Call Center Coaching : 7 Tips for Successful Coaching Sessio...
Coaching call center agents is no easy task. Because it can be time consuming and also emotionally draining for some managers. You have to be on-point when you coach call center agents because coachin...
6 Effective Ways to Manage Remote Call Center Agents...
With the advancement in technology, the call center agents are not limited to office space. Call center agents have the luxury of working from anywhere because of high-speed internet availability, clo...
10 Empathy Statements for...
Empathy statements play a big role in improving customer service. It might not be easy for you to convey empathy. Reason: it can be easily misunderstood for pity or might sound robotic. That’s w...
Call Center Attrition: What is it a...
What is call center attrition? Call center attrition is defined as the number of employees leaving the firm over a given period of time. To calculate employee attrition, you need to divide the number ...
What is Customer Churn? How to Reduce it...
A. What is customer churn? Customer churn is the percentage of the customers that has stopped using the company’s product or service during a certain time frame. To calculate churn rate, you nee...
How to use Your Zoom integration wi...
Below is a summary of what all you can do once you integrate Zoom with your Enthu.AI account. 1. Log your call activity within Enthu All calls made through Zoom for the selected agents will be reflect...
8 Ways to Deal with Difficult Customers...
Many a times, customers will be really upset or angry with the service and it will be difficult to handle them. But if you know what to say, when to say and how to say it, then it will be easy for you...
How to use Your Aircall integration?...
Below is a summary of what all you can do once you integrate Aircall with your Enthu.AI account. 1. Log your call activity within Enthu All calls made through Aircall for the selected agents will be r...
