51 Sales Statistics to He...
In the dynamic world of sales, staying ahead of the game requires more than just a charismatic smile and a firm handshake. Successful sales professionals understand the importance of leveraging data a...
Enthu Blogs
7 Best Ways to Use Call Center Sent...
In today’s dynamic business landscape, whether your team is engaged in sales or customer support, having a call center sentiment analysis feature integrated into your platform is essential. This...
Voice of Customer Analytics: Everything ...
Voice of Customer Analytics: Everything You Need to Know Understanding your customers’ problems and hearing the voice of customer analytics is important to get more repeat business and improve your ...
AI Lead scoring : A complete guide ...
Discover how AI lead scoring is changing the way contact centers assess and prioritize their leads. Artificial intelligence is transforming the landscape of businesses of every type and size worldwide...
A Complete Customer Service Training Guide in 2023...
Picture this: You decided to buy a new mobile phone. Eager to get the latest model, you stroll into a sleek electronics store. As you enter, you’re greeted with a warm smile, and the attentive s...
10 Best Conversation Intelligence Software for 2023...
Are you into voice operations and looking for the best conversation intelligence software to improve call outcomes? The ability to monitor every single customer conversation with meticulous precision....
7 Speech Analytics Best P...
People all around us seem to be talking a lot about artificial intelligence and machine learning. Running a call center? It may be hard to imagine how it can possibly help your use case, correct? ...
What is Contact Center Reporting an...
Unlocking the power of contact center reporting In the ever-changing world of business, you probably know that keeping your customers happy is the key to success. A recent stats reveals that a signi...
Automated Quality Management: Everything...
Wondering how automated quality management is transforming call centers? In the modern landscape of contact centers, where customer interactions happen at lightning speed, providing exceptional custom...
7 Stages of Sales Cycle: Roadmap to...
7 Stages of sales cycle 1. Prospecting – Identifying potential leads 2. Contact and qualify – Initiating communication with leads and determining if they meet your ICP criteria. 3. Needs ...
8 ways to improve sales efficiency in 2023...
Sneak-peak to 8 Ways to improve sales effectiveness: 1. Agent monitoring – This ensures that you empower your sales team at the right time. 2. Analyzing the lead/customer’s response – ...
What is Average Handle Time and How to Reduce it?...
Average Handle Time (AHT) is a key factor in how your call center plays a part in the success or failure of your support people. If you’re doing everything right on the first contact, there is n...
