11 Ways to Deal with Diff...
Many times, customers will be really upset or angry with the service and it will be difficult to handle them. But if you know what to say, when to say and how to say it, then it will be easy for you t...
Enthu Blogs
29 Empathy Statements for Customer ...
The ability to demonstrate empathy is vital for every employee in the call center business. As customer-facing professionals, we need to show empathy towards our customers. Unfirtunately, a lot of peo...
7 Compelling Ways Conversation Intellige...
People all around us seem to be talking a lot about artificial intelligence and machine learning. Running a call center? It may be hard to imagine how it can possibly help your use case, correct? ...
Using Call Recordings and Speech An...
With speech analytics, companies can now screen calls that call centers couldn’t review manually. This means that businesses now have access to actionable insights from calls. As such, they will hav...
6 Effective Ways to Manage Remote Call Center Agents...
With the advancement in technology, the call center agents are not limited to office space. Call center agents have the luxury of working from anywhere because of high-speed internet availability, clo...
Call Center Attrition: What is it and How to Reduce it?...
What is call center attrition? Call center attrition is defined as the number of employees leaving the firm over a given period of time. To calculate employee attrition, you need to divide the number ...
What is Customer Churn? H...
A. What is customer churn? Customer churn is the percentage of the customers that has stopped using the company’s product or service during a certain time frame. To calculate churn rate, you nee...
How to use Your Zoom integration wi...
Below is a summary of what all you can do once you integrate Zoom with your Enthu.AI account. 1. Log your call activity within Enthu All calls made through Zoom for the selected agents will be reflect...
How to use Your Aircall integration?...
Below is a summary of what all you can do once you integrate Aircall with your Enthu.AI account. 1. Log your call activity within Enthu All calls made through Aircall for the selected agents will be r...
10 Sureshot Ways to Improve Custome...
Customer is the most essential part of your business. Without the customers, no business can survive. Therefore, it is very important that your customers are satisfied with your products and services,...
How to evaluate a speech analytics software?...
Are you a business leader exploring the best speech analytics software solution for your calling team? With so many options available in the market, you will soon face a problem of plenty while taking...
Call Center Quality Assurance: Why Quality Matters & Ho...
As per a survey, 97% of consumers in the US believe that customer service plays a crucial role in retaining their loyalty. Providing lousy service to your customer is enough to chase them away, even i...
