What is Average Handle Ti...
Average Handle Time (AHT) is a key factor in how your call center plays a part in the success or failure of your support people. If you’re doing everything right on the first contact, there is n...
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How to evaluate a speech analytics ...
Are you a business leader exploring the best speech analytics software solution for your calling team? With so many options available in the market, you will soon face a plenty of problem while taking...
What is Net Promoter Score (NPS) and how...
Think! Think beyond delivering just a service. Address incoming queries with tangible solutions, minimize dissatisfaction and maximize efficiency. That’s how you stay competitive in the battlegrou...
12 Best Call Center Software for 20...
In today’s digital age, a customer has many options to interact with a product or service. He may use an email, a chat, social media or a traditional phone call. Still, the utility of traditional ph...
Top 10 Phone Systems for Small Businesses in 2023...
Your customers are present on multiple channels – phone, chat, social media, etc. Even though you are a small business, your customers expect you to be omnichannel and available everywhere. Tele...
15 Best Call Center Phone Systems for 2023...
Even in today’s digital world, customers prefer to talk to customer support on phone rather than talk to agents on live chat. Talking directly on the phone builds confidence and trust between th...
10 Best Conversation Inte...
Are you into voice operations and looking for the best conversation intelligence software to improve call outcomes? In this post, I have covered 10 such software that you can use to monitor 100% custo...
10 Call Center Quality Monitoring S...
Every business’ success depends largely on customer interactions. How a contact center responds to the queries and grievances of customers is crucial. That’s why it’s essential to mo...
10 Best Speech Analytics Software for 20...
Often, it is said that data is the new oil. But data without any analysis is just like crude oil. It has a lot of potential but only if someone refines it through the process called data analytics. ...
12 Best Call Recording Software for...
Call recording software plays an important role in contact centers as these take good care of your customers and your business grows itself. They do not expect you to be perfect. They understand thi...
11 Best Call Transcription Software for Converting Calls int...
With work from home becoming a norm, we have been heavily dependent on voice calls and video meetings. Many a times, you record these conversation but it is very difficult to go back and listen to the...
Changing the Face of Customer Experience...
This is a new series from Enhu.AI. We are going to talk about customer experience and customer service. This is an endeavor to help. Let’s understand what customer experience is and how different ex...
