In today’s digital age, a customer has many options to interact with a product or service. He may use an email, a chat, social media or a traditional phone call. Still, the utility of traditional phone calls is huge, and therefore, call centers are … Read more
Your customers are present on multiple channels – phone, chat, social media, etc. Even though you are a small business, your customers expect you to be omnichannel and available everywhere. Telephone or voice solutions are one of the most important channels for the customer. … Read more
Even in today’s digital world, customers prefer to talk to customer support on phone rather than talk to agents on live chat. Talking directly on the phone builds confidence and trust between the customer and agents. Offering voice support becomes critical especially when urgency … Read more
Every business’ success depends largely on customer interactions. How a contact center responds to the queries and grievances of customers is crucial. That’s why it’s essential to monitor every call quality. Call center quality monitoring software can help streamline the process. Let’s talk about … Read more
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