12 Effective Voice Of Customer Best Practices

Voice of customer best practices

They say the customer is always right.  In 2023, customers aren’t just right; they’re like the rulers in the business world. According to a recent study, 81% of organizations see CX as a competitive differentiator. That’s right – a whopping 81%! Why? Because they know that customer experience … Read more

29 Empathy Statements for Customer Service

empathy statements in customer service

The ability to demonstrate empathy is vital for every employee in the call center business. As customer-facing professionals, we need to show empathy towards our customers. Unfortunately, a lot of people find it hard to put it into practice, especially if they are in … Read more

8 Examples of Bad Customer Service – And Tips to Avoid Them

Bad customer service

Customer care is one of the crucial tools for maintaining a good relationship with existing and potential customers. It can also be instrumental in breaking your relationship with customers. This should be common understanding – and yet, bad customer service is not uncommon. Some … Read more

What is Customer Churn and How to Reduce it?

customer churn

In today’s competitive business landscape,  customer churn rate has become a key performance indicator for businesses of all sizes. It is an important metric because losing customers can have a significant impact on a business’s revenue and growth. The average churn rate across all industries is … Read more

What is Net Promoter Score (NPS) and how to improve it?

Net promoter score

Think! Think beyond delivering just a service. Address incoming queries with tangible solutions, minimize dissatisfaction and maximize efficiency.  That’s how you stay competitive in the battleground called Customer Experience (CX). However, many companies have still not woken up to the reality that poor CX … Read more