Tushar jain 
As per a survey, 97% of consumers in the US believe that customer service plays a crucial role in retaining their loyalty. Providing lousy service to your customer is enough to chase them away, even if it occurred only once. As a call center … Read more
Are you a business leader exploring the best speech analytics software solution for your calling team? With so many options available in the market, you will soon face a plenty of problem while taking a decision. But don’t worry, there’s a methodical and logical … Read more
Think! Think beyond delivering just a service. Address incoming queries with tangible solutions, minimize dissatisfaction and maximize efficiency. That’s how you stay competitive in the battleground called Customer Experience (CX). However, many companies have still not woken up to the reality that poor CX … Read more
In today’s digital age, a customer has many options to interact with a product or service. He may use an email, a chat, social media or a traditional phone call. Still, the utility of traditional phone calls is huge, and therefore, call centers are … Read more
Your customers are present on multiple channels – phone, chat, social media, etc. Even though you are a small business, your customers expect you to be omnichannel and available everywhere. Telephone or voice solutions are one of the most important channels for the customer. … Read more
Even in today’s digital world, customers prefer to talk to customer support on phone rather than talk to agents on live chat. Talking directly on the phone builds confidence and trust between the customer and agents. Offering voice support becomes critical especially when urgency … Read more
Every business’ success depends largely on customer interactions. How a contact center responds to the queries and grievances of customers is crucial. That’s why it’s essential to monitor every call quality. Call center quality monitoring software can help streamline the process. Let’s talk about … Read more
Often, it is said that data is the new oil. But data without any analysis is just like crude oil. It has a lot of potential but only if someone refines it through the process called data analytics. In the past two decades, the … Read more
Call recording software plays an important role in contact centers as these take good care of your customers and your business grows itself. They do not expect you to be perfect. They understand things go wrong with products. All they want is an honest … Read more
With work from home becoming a norm, we have been heavily dependent on voice calls and video meetings. Many a times, you record these conversation but it is very difficult to go back and listen to the entire conversation. You might have thought if … Read more
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