10 Best Call Transcription Software for Converting Calls into Text

Call transcription software

With work from home becoming a norm, we have been heavily dependent on voice calls and video meetings. Many times, you record these calls but it is very difficult to go back and listen to the entire conversation. You might have thought if there … Read more10 Best Call Transcription Software for Converting Calls into Text

Top 12 Call Center Metrics to Measure Agent Performance

call center metrics

Call centers are an integral part of many companies around the globe. These call centers are responsible for customer service daily. If these centers do not work efficiently, it affects the buying decisions of customers that ultimately impacts the company’s revenue. To make sure … Read moreTop 12 Call Center Metrics to Measure Agent Performance

8 Call Center Best Practices for Improved Customer Experience

call center best practices

A business will flourish only when your customers are satisfied with the product and services that you have to offer. Else your competiton is always there to grab your dissatisfied customers. If you want to generate customer loyalty, you need to provide them with … Read more8 Call Center Best Practices for Improved Customer Experience

7 Compelling Ways Conversation Intelligence Enhances Call Center Productivity

improve call center productivity with conversation intelligence

People all around us seem to be talking a lot about artificial intelligence and machine learning.  Running a call center? It may be hard to imagine how it can possibly help your use case, correct?  It’s not that hard after all. Conversation intelligence software … Read more7 Compelling Ways Conversation Intelligence Enhances Call Center Productivity

Using Call Recordings and Speech Analytics to Improve Call Center Performance

speech analytics

With speech analytics, companies can now screen calls that call centers couldn’t review manually. This means that businesses now have access to actionable insights from calls. As such, they will have more access to information that otherwise would have been lost even through surveys. … Read moreUsing Call Recordings and Speech Analytics to Improve Call Center Performance

6 Effective Ways to Manage Remote Call Center Agents

manage remote call center agents

With the advancement in technology, the call center agents are not limited to office space. Call center agents have the luxury of working from anywhere because of high-speed internet availability, cloud networks that powers VoIP and contact center solutions, etc., giving them access to … Read more6 Effective Ways to Manage Remote Call Center Agents