Skip to content
Enthu AI | Conversation Analytics Platform
  • Product

    Platform

    • Integrations
      Integrations
      Seamless integration with your tools and platforms.
    • Security
      Security
      Enterprise-grade security integrated into solutions.

    Features

    • Auto QA with GenAI
      Auto QA with GenAI
      Evaluate calls without any manual intervention.
    • AI Transcriptions
      AI Transcriptions
      AI transcriptions: Accurate, real-time speech-to-text.
    • AI summaries
      AI summaries
      Post meeting AI summaries – save time, understand better.
    • Sentiment analysis
      Sentiment analysis
      Understand the true pulse of your customer.
    • Reporting & analytics
      Reporting & analytics
      Spot trends seamlessly and take actions.
    • Call library
      Call library
      Spotify like playlists for agent self coaching.
  • Solutions

    Use Cases

    • Quality assurance
      Quality assurance
      Ensure excellence with AI-driven insights.
    • Agent coaching
      Agent coaching
      Agent Coaching for Performance Improvement
    • Compliance
      Compliance
      Maintain consistency and adherence to regulations.
    • Appointment booking
      Appointment booking
      Streamline appointment scheduling with AI.
    • Sales performance
      Sales performance
      Boost sales performance with AI insights.

    Industries

    • Financial & lending
      Financial & lending
      Financial & lending solutions optimized.
    • Insurance
      Insurance
      Enhancing customer service interactions.
    • Healthcare
      Healthcare
      Transforming Patient interactions Seamlessly
    • Utilities
      Utilities
      Utilities for enhanced communication efficiency.
  • Resources
    • Blog
    • Case studies
    • Customer stories
    • Contact center glossary
    • Spotlight
    • eBooks
    • Ask

    Blog

    • How to Monitor Call Center Performance in 2025
    • Top 9 AI-Driven Call Quality Assurance Platforms
    • What is a Mean Opinion Score (MOS)?
    • Why QA Is Important to Every Call Center That Wants to Grow

    Explore more blogs

    arrow-right
  • Pricing
Login Request A Demo
  • Product
    • Platform
      • Integrations
        Integrations
        Seamless integration with your tools and platforms.
      • Security
        Security
        Enterprise-grade security integrated into solutions.
    • Features
      • Auto QA with GenAI
        Auto QA with GenAI
        Evaluate calls without any manual intervention.
      • Now read your calls
        Now read your calls
        AI transcriptions: Accurate, real-time speech-to-text.
      • AI summaries
        AI summaries
        Post meeting AI summaries – save time, understand better.
      • Sentiment analysis
        Sentiment analysis
        Understand the true pulse of your customer.
      • Reporting & analytics
        Reporting & analytics
        Spot trends seamlessly and take actions.
      • Call library
        Call library
        Spotify like playlists for agent self coaching.
      • Explore more features
  • Use Cases
    • Quality assurance
      Quality assurance
      Ensure excellence with AI-driven insights.
    • Agent coaching
      Agent coaching
      Agent Coaching for Performance Improvement
    • Compliance
      Compliance
      Maintain consistency and adherence to regulations.
    • Appointment booking
      Appointment booking
      Streamline appointment scheduling with AI.
    • Sales performance
      Sales performance
      Boost sales performance with AI insights.
  • Industries
    • Financial & lending
      Financial & lending
      Financial & lending solutions optimized.
    • Insurance
      Insurance
      Enhancing customer service interactions.
    • Healthcare
      Healthcare
      Transforming Patient interactions Seamlessly
    • Utilities
      Utilities
      Utilities for enhanced communication efficiency.
  • Resources
    • Blog
    • Case studies
    • Customer stories
    • Contact center glossary
    • Spotlight
    • eBooks
    • Ask

Tushar Jain

Tushar Jain is the co-founder and CEO at Enthu.AI. Tushar brings more than 15 years of leadership experience across contact center & sales function, including 5 years of experience building contact center specific SaaS solutions.

How to Monitor Call Center Performance in 2025

July 18, 2025 by Tushar Jain
how to monitor call center performance

How to Monitor Call Center Performance in 2025 Today’s contact centers are fast, digital, and under pressure to deliver stellar service.  Monitoring performance isn’t about spying or micromanaging; it’s about discovering what works, fixing what doesn’t, and lifting both agent morale and the customer … Read more

Categories Call Center Quality Management Leave a comment

Top 9 AI-Driven Call Quality Assurance Platforms

Published on: July 14, 2025 | Last Updated on: July 16, 2025 by Tushar Jain
Top 9 AI-driven call quality assurance

What if you could review every customer call, without adding a single QA analyst?  No missed insights, no coaching delays, no compliance risks. That’s the promise of AI-driven call quality assurance. AI QA tools automatically analyze 100% of calls using speech analytics, sentiment detection, … Read more

Categories Call Center Software Leave a comment

What is a Mean Opinion Score (MOS)?

July 10, 2025 by Tushar Jain
what is a mean opinion score

Call quality can make or break a customer’s support experience.  In today’s omnichannel world, phone calls still reign supreme for urgent support. 59% of customers rank a phone call as their top support preference. That means your call center’s audio quality isn’t just a … Read more

Categories Call Center Quality Management Leave a comment

Why QA Is Important to Every Call Center That Wants to Grow

Published on: July 4, 2025 | Last Updated on: July 10, 2025 by Tushar Jain
Why QA is important

Inbound call centers are your brand’s frontline.  One bad call can lose you a customer, so nailing every interaction is a must.  Think about it: nearly 73% of customers say they’ve switched brands because of a poor customer service experience.  Even in a world … Read more

Categories Agent Evaluation and Coaching Leave a comment

What is Call Center RPM (Robotic Process Automation)?

Published on: June 11, 2025 | Last Updated on: June 30, 2025 by Tushar Jain
Robotic Process Automation

Let’s face it – your agents are spending way too much time on stuff that’s pretty boring. You know like, copying information between systems, updating customer records, or writing the same follow-up emails over and over. Research shows that around 40% of employees’ time … Read more

Categories AI in Call Centers Leave a comment

13 Proven Call Center Cost Reduction Strategies for 2025

June 4, 2025 by Tushar Jain
call center cost reduction

Did you know labor can eat up to 70% of a call center’s budget?  Wages, licenses, and compliance fees also rise each year. Meanwhile, callers expect instant, friendly help around the clock.  It’s a recipe for stress. Isn’t it? The good news?  You can … Read more

Categories Call Center Quality Management Leave a comment

Call Center Evaluation Forms for Better QA in 2025

Published on: May 29, 2025 | Last Updated on: June 4, 2025 by Tushar Jain
Call center evaluation form

It’s 2025. Your customers expect instant answers. Your agents juggle tools, tabs, and tough conversations.  And your call center evaluation form? It can’t still be stuck in 2015. If you’re still using the same old call monitoring checklist to score calls, it’s time for … Read more

Categories Agent Evaluation and Coaching Leave a comment

Your Essential Call Center Compliance Checklist In 2025

Published on: May 22, 2025 | Last Updated on: June 4, 2025 by Tushar Jain
Call center compliance checklist

It’s Monday morning, your coffee’s still brewing, and suddenly your inbox blows up. Not with sales leads or customer kudos – but with legal notices. Turns out, your call center made a series of robocalls that violated federal rules. Before lunchtime, regulators slap you … Read more

Categories Call Center Compliance Leave a comment

A Comprehensive Guide To Call Center Quality Management

Published on: May 15, 2025 | Last Updated on: June 20, 2025 by Tushar Jain
Call center quality management

Ever hit “play,” heard a five-second silence, and thought, “Wait… what was that?” That’s the pain of losing a loyal customer after one bad call. In today’s world, call centers are the frontline of your brand.  A single awkward pause, forgotten compliance script, or … Read more

Categories Call Center Quality Management Leave a comment

What is Customer Sentiment Analysis? Process & Tools 2025

Published on: April 25, 2025 | Last Updated on: June 20, 2025 by Tushar Jain
Customer sentiment analysis

Ever had a “bad feeling” after a customer call? Chances are, your customer felt it too. 70% of buying experiences are based on how customers feel they’re being treated. That’s not just a stat—it’s a wake-up call for call centers. In a call center, … Read more

Categories Customer Experience Leave a comment
Older posts
Page1 Page2 … Page14 Next →

Recent Posts

  • How to Monitor Call Center Performance in 2025
  • Top 9 AI-Driven Call Quality Assurance Platforms
  • What is a Mean Opinion Score (MOS)?
  • Why QA Is Important to Every Call Center That Wants to Grow
  • What is Call Center RPM (Robotic Process Automation)?

Recent Comments

    Company

    • About Us
    • Comparison
    • Pricing
    • Contact
    • Request a demo
    Connect
    • hello@enthu.ai
    US:+13159994160
    Linkedin
    Youtube Twitter

    Roles

    • QA Managers
    • Sales Leaders
    • Sales Coaches
    • SDRs

    Use Cases

    • Call QA
    • Agent Coaching
    • Compliance
    • Improve Sales Skills
    • Sales Training

    Get In Touch

    • US
    • 651 N Broad St, Suite 201, Middletown, Delaware US - 19709
    • India
    • C86, 5th Floor, IA Phase 7, Mohali, SAS Nagar, Punjab, India, 160055
    US:
    +1 850 7417 343
        UK:
    +44 208 049 3079
    Twitter
    Linkedin
    Youtube
    Enthu.AI rating
    softwaresuggest_rising_star
    Easiest to use
    Easiest to use
    Easiest to use
    Easiest to use

    COPYRIGHT © 2025 – enthu.ai | Privacy Policy | DPA | Terms

    Company

    • About Us
    • Blog
    • Case Studies
    • Integrations
    • Pricing
    • Trust Center
    • Contact

    Our AI Agents

    • Transcript Agent
    • Summary Agent
    • QA Agent
    • Reporting Agent
    • RPA Agent
    • Compliance Agent
    • CSAT Agent
    • RTA Agent

    Industry

    • Financial & Lending
    • Insurance
    • Healthcare
    • Utilities

    Use Case

    • Quality Assurance
    • Agent Coaching
    • Compliance
    • Appointment Booking
    • Sales Performance

    Enthu vs Competitors

    • VS CallMiner
    • VS Five9
    • VS Observe.ai
    • VS MaestroQA

    Get In Touch

    US
    651 N Broad St, Suite 201, Middletown, Delaware US – 19709

    Connect

    • hello@enthu.ai
    • US: +13159994160

    enthu.ai

    COPYRIGHT © 2025 – enthu.ai | Privacy Policy | DPA | Terms

    Youtube X-twitter Linkedin