Tushar Jain 
If you’re part of the call center industry by any means, you’re well aware that managing a call center is no small feat. The complexities of ensuring that every customer has a seamless experience while balancing agent performance, team morale, and technology can overwhelm … Read more
Did you know that 93% of customer support teams believe customer expectations are higher than ever before? As demands skyrocket, ensuring consistent service quality becomes a massive challenge for call centers that are still relying on outdated, manual quality assurance (QA) processes. Limited evaluations, … Read more
You’ve probably called a company to resolve a problem or make a complaint, right? Or maybe you’ve received a call from your bank offering a new credit card. Perhaps you’ve placed an order by phone for food on Uber Eats. What do all these … Read more
What makes a successful call center? A big office? Lots of agents? High call volumes? No! It’s the ability to meet the customers’ expectations with the best level of customer service. And, what’s the secret of consistently delivering excellent customer service? Undoubtedly, it’s contact … Read more
Are you struggling with the high call volumes, long wait times, and unsatisfied customers in your contact centers? You’re not alone! In today’s fast-paced world, many call centers face challenges that damage their customer satisfaction scores. Today’s customers expect more—they demand instant attention and … Read more
As digitization now dominating the global banking system, customer expectations of financial institutions have risen noticeably. They want a lighting-fast response, 24*7 customer support, and personalized experience across service channels and payment platforms. So, if you’re managing an inbound call center for a bank, … Read more
Despite the rise of various digital communication channels, phone calls are still the most effective lead generators for businesses of all types. In fact, 72% of people still contact AI for customer support over the phone. Phone support always plays a vital role in … Read more
Want to provide exceptional support, improve customer experience, and boost brand reputation? If yes, it’s crucial to understand how effectively your customer service representatives handle conversations with customers. Measuring your call center agents’ performances and tracking the call quality allows you to assess the … Read more
In today’s digital and competitive world, customers expect immediate support and personalized experiences from contact centers for financial institutions. Often bogged down by outdated technology and manual processes, traditional contact centers need help to meet these rising expectations. Long wait times, inconsistent service quality, … Read more
In today’s world, where data breaches and privacy issues are constantly making headlines, keeping sensitive information safe has never been more crucial. This is especially true for contact centers, which handle tons of personal data every day. According to a recent IBM report, the … Read more
