Tushar jain 
A major hurdle for every sales manager is to find the right rep for their team. On average, it takes 381 days to train a new sales rep, and their tenure generally doesn’t last more than 2.5 years. It proves to be a costly … Read more
Since its launch, ChatGPT has become the talk of the town. Developed by OpenAI, this groundbreaking language model has been causing a stir in the tech world due to its capacity to produce text that is similar to human language. You can gauge the … Read more
Have you ever had a conversation with someone, only to realize later that they were an advanced technology? No, I’m not talking about science fiction movies. I’m talking about the latest innovation in the world of customer service and support – ChatGPT! Contact centers … Read more
A business will flourish only when your customers are satisfied with the product and services that you have to offer. Else your competiton is always there to grab your dissatisfied customers. And your call center plays an important role here. If you want to … Read more
Committing a mistake is fine as long as we learn from it and don’t repeat the same mistake again. The same is true for sales. Most often than not, we have seen that sales representatives are clueless as to why the prospects are not … Read more
Occasionally in your sales career, you come across a situation where you close the deal directly after giving your sales presentation. Those are such great feelings. However, you and I both know, that’s not the case always. Such a situation is an exception, not … Read more
AI in contact center is no longer a new concept that we used to talk about. Today we can see a lot of commercial sectors using technology to improve customer satisfaction. Call centers are one of those that have always used various technologies to … Read more
The concept of First Call Resolution, or FCR, is a practice in call centers that strives to answer the phone and resolve your issue while you are still on the first call. In a high-quality call center environment, this means that after the first … Read more
Call centers are an integral part of many companies around the globe. These call centers are responsible for customer service daily. If these centers do not work efficiently, it affects the buying decisions of customers that ultimately impact the company’s revenue. To make sure … Read more
In today’s competitive business landscape, customer churn rate has become a key performance indicator for businesses of all sizes. It is an important metric because losing customers can have a significant impact on a business’s revenue and growth. The average churn rate across all … Read more
