Tushar jain 
Often, it is said that data is the new oil. But data without any analysis is just like crude oil. It has a lot of potential but only if someone refines it through the process called data analytics. In the past two decades, the … Read more10 Best Speech Analytics Software for 2022
With work from home becoming a norm, we have been heavily dependent on voice calls and video meetings. Many times, you record these calls but it is very difficult to go back and listen to the entire conversation. You might have thought if there … Read more10 Best Call Transcription Software for Converting Calls into Text
Even in today’s digital world, customers prefer to talk to customer support on phone rather than talk to agents on live chat. Talking directly on the phone builds confidence and trust between the customer and agents. Offering voice support becomes critical especially when urgency … Read more13 Best Call Center Phone Systems for 2022
Call centers are an integral part of many companies around the globe. These call centers are responsible for customer service daily. If these centers do not work efficiently, it affects the buying decisions of customers that ultimately impacts the company’s revenue. To make sure … Read moreTop 12 Call Center Metrics to Measure Agent Performance
A business will flourish only when your customers are satisfied with the product and services that you have to offer. Else your competiton is always there to grab your dissatisfied customers. If you want to generate customer loyalty, you need to provide them with … Read more8 Call Center Best Practices for Improved Customer Experience
The concept of First Call Resolution, or FCR, is a practice in call centers that strives to answer the phone and resolve your issue while you are still on the first call. In a high-quality call center environment, this means that after the first … Read moreWhat is First Call Resolution? Why is it an important metric?
The ability to demonstrate empathy is vital for every employee in the call center business. As customer-facing professionals, we need to show empathy towards our customers. Unfirtunately, a lot of people find it hard to put it into practice, especially if they are in … Read more29 Empathy Statements in Customer Service
People all around us seem to be talking a lot about artificial intelligence and machine learning. Running a call center? It may be hard to imagine how it can possibly help your use case, correct? It’s not that hard after all. Conversation intelligence software … Read more7 Compelling Ways Conversation Intelligence Enhances Call Center Productivity
With speech analytics, companies can now screen calls that call centers couldn’t review manually. This means that businesses now have access to actionable insights from calls. As such, they will have more access to information that otherwise would have been lost even through surveys. … Read moreUsing Call Recordings and Speech Analytics to Improve Call Center Performance
With the advancement in technology, the call center agents are not limited to office space. Call center agents have the luxury of working from anywhere because of high-speed internet availability, cloud networks that powers VoIP and contact center solutions, etc., giving them access to … Read more6 Effective Ways to Manage Remote Call Center Agents
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