Tushar Jain 
There is a famous saying, “Knowledge is not power, but the ability to act on knowledge is real power.” Similarly, interacting with your customers is important. What is more important is completing all the necessary tasks after interacting with customers. Contact center agents work … Read more
AI is already transforming customer service in this digital age. The global call center AI market was worth $1.60 billion in 2023. It’s expected to grow from $1.95 billion in 2024 to $10.07 billion by 2032, with an average annual growth rate of 22.7%. … Read more
Are you a call center manager looking to enhance the quality of your customer interactions? Today’s call centers face a myriad of challenges, from maintaining consistent service quality and ensuring compliance with regulatory standards to improving agent performance and customer satisfaction. In such a … Read more
Sales is a multifaceted process that involves building relationships, providing solutions, communication and negotiation, and finally—closing the deal. All of these activities contribute to the ultimate goal of a sale, but their effectiveness can be subjective and difficult to measure without data and the … Read more
Call centers handle anywhere from 100 to 1,000 calls every day. As a result, they handle a large amount of data on customer interactions, which is incredibly difficult to access, analyze, and convert into meaningful information. This challenge arises due to unclean or incomplete … Read more
Whether you’re a startup, SMB, or large enterprise, your customers are the backbone of your business. Therefore, building long-lasting relationships with them and providing exceptional customer service is vital to run and sustain a successful business. According to a recent HubSpot Research, “93% of … Read more
Ever wondered how top-performing sales teams stay ahead in today’s fast-paced market? It’s all about embracing cutting-edge technologies that make their jobs easier and more effective. Take Customer Relationship Management (CRM) systems, for example—they centralize data and help predict market trends, transforming how salespeople … Read more
Thanks to technological advances, you can track and measure pretty much anything about your customer service or sales representatives’ performance. But just gathering data isn’t sufficient, especially regarding sales coaching. To better use your data, you need to have a clear understanding of what … Read more
Conversion rate is one of the most common KPIs used by marketing professionals, sales teams, call center agents and business professionals. It’s a key metric that tells you how your company is reaching its goals and how many leads are converting to sales. Improving … Read more
Landline phones are a relic from a bygone era. There was a time when they used to be the heart of the home and business. With the advancement of Internet technology, traditional desktop phones have been upgraded to digital technology known as Voice over … Read more
