7 Compelling Ways Conversation Intelligence Enhances Call Center Productivity

improve call center productivity with conversation intelligence

People all around us seem to be talking a lot about artificial intelligence and machine learning.  Running a call center? It may be hard to imagine how it can possibly help your use case, correct?  It’s not that hard after all. Conversation intelligence software … Read more7 Compelling Ways Conversation Intelligence Enhances Call Center Productivity

Using Call Recordings and Speech Analytics to Improve Call Center Performance

speech analytics

With speech analytics, companies can now screen calls that call centers couldn’t review manually. This means that businesses now have access to actionable insights from calls. As such, they will have more access to information that otherwise would have been lost even through surveys. … Read moreUsing Call Recordings and Speech Analytics to Improve Call Center Performance

6 Effective Ways to Manage Remote Call Center Agents

manage remote call center agents

With the advancement in technology, the call center agents are not limited to office space. Call center agents have the luxury of working from anywhere because of high-speed internet availability, cloud networks that powers VoIP and contact center solutions, etc., giving them access to … Read more6 Effective Ways to Manage Remote Call Center Agents

Call Center Attrition: What is it and How to Reduce it?

Call Center Attrition

What is call center attrition? Call center attrition is defined as the number of employees leaving the firm over a given period of time. To calculate employee attrition, you need to divide the number of employees leaving the firm divided by the average number … Read moreCall Center Attrition: What is it and How to Reduce it?

How to evaluate a speech analytics software?

How to evaluate a speech analytics software

Are you a business leader exploring the best speech analytics software solution for your calling team? With so many options available in the market, you will soon face a problem of plenty while taking a decision. But don’t worry, there’s a methodical and logical … Read moreHow to evaluate a speech analytics software?