Call Center Quality Assurance: Why QA matters in a call center?

Call Center Quality Assurance

In a survey, 97% of consumers revealed that customer service plays a crucial role in retaining their loyalty. Providing lousy service to your customer is enough to chase them away, even if it occurred only once.  As a call center manager, you can’t afford … Read moreCall Center Quality Assurance: Why QA matters in a call center?

Top 12 Call Center Metrics to Measure Call Center Performance

call center metrics

Call Centers are an integral part of many companies around the globe. These call centers are responsible for customer service daily. If these centers do not work efficiently, it affects the buying decisions of customers that can be seen in the company’s profitability as … Read moreTop 12 Call Center Metrics to Measure Call Center Performance

Objection Handling In Sales: 30 Common Sales Objections & How to Respond

Objection Handling In Sales

Occasionally in your sales career, you come across a situation where you close the deal directly after giving your sales presentation. Those are such great feelings.  However, you and I both know, that’s not the case always. Such a situation is an exception, not … Read moreObjection Handling In Sales: 30 Common Sales Objections & How to Respond

What is Conversation Intelligence: A Detailed Guide

Conversation Intelligence

Conversation intelligence is a concept that helps business leaders know their audience better and deliver a great customer experience. Until now, most of the sales leaders measure their sales effort basis: the number of calls made by the reps, the answer rate, stage of … Read moreWhat is Conversation Intelligence: A Detailed Guide

7 Benefits of Conversation Intelligence for the Sales Teams

Conversational Analytics Benefits

Continuous improvement of your sales reps is critical to achieving higher sales effectiveness, increased close rates and higher revenue. No one can deny the fact. Still, more than 50% of sales reps rely on their peers & network for improvement, reveals the study from … Read more7 Benefits of Conversation Intelligence for the Sales Teams