What is Net Promoter Score (NPS) and how to improve it?

Net promoter score

Think! Think beyond delivering just a service. Address incoming queries with tangible solutions, minimize dissatisfaction and maximize efficiency.  That’s how you stay competitive in the battleground called Customer Experience (CX). However, many companies have still not woken up to the reality that poor CX … Read more

15 Best Call Center Phone Systems for 2023

Call center phone systems

Even in today’s digital world, customers prefer to talk to customer support on phone rather than talk to agents on live chat. Talking directly on the phone builds confidence and trust between the customer and agents. Offering voice support becomes critical especially when urgency … Read more

10 Call Center Quality Monitoring Software for 2023

Quality monitoring software

Every business’ success depends largely on customer interactions. How a contact center responds to the queries and grievances of customers is crucial. That’s why it’s essential to monitor every call quality. Call center quality monitoring software can help streamline the process.     Let’s talk about … Read more

5 Ways to Boost Call Center Efficiency

call center efficiency

Things do not happen by chance. Call center efficiency is a compound result of focus, strategic delegation and above all, innate love for work.  In a call center setup, an agent’s proficiency requires deep understanding of the subject matter and other factors.  For example, … Read more