Tushar Jain 
Welcome to our guide on crafting a top-notch Quality Assurance (QA) scorecard for 2024! Whether you’re in customer service or managing a call center, you can’t run a successful business without providing a great customer experience. Providing excellent CX helps you boost customer satisfaction, … Read more
Understanding your customers is one of the most critical aspects of your business success. Knowing and uncovering valuable customer insights offer numerous benefits to your business, from personalization to target advertising, customer retention, building trust, and much more. But how do you better know … Read more
 AI in contact center is no longer a new concept that we used to talk about. Today we can see a lot of commercial sectors using technology to improve customer satisfaction. Call centers are one of those that have always used various technologies to … Read more
Explore everything you need to know about sales coaching. Whether it’s the football World Cup, an Olympic boxing game, or a friendly local cricket match, you’ve probably seen those enthusiastic coaches who are always there to motivate their team or player both on and … Read more
Congratulations! You’ve built a world-class product. Your marketing team has put their heart and soul into creating a good buzz for this new product. But despite all the hype and excitement, your sales team is not able to convert those leads into sales. They … Read more
As businesses navigate through ever-evolving market dynamics, the demand for sales professionals with refined skills, adaptive techniques, and strategic insight has never been more pronounced. When your sales team is struggling to meet its goals, it’s time to take a closer look at your … Read more
Every business success depends largely on customer interactions. How a contact center responds to the queries and grievances of customers is crucial. That’s why it’s essential to monitor every call quality. Call monitoring software can help streamline the process.    Let’s talk about call quality … Read more
Explore the most sought-after call transcription software to try in 2024 Has it ever happened in your customer service or call center that after hanging up the phone, you’ve wanted to listen to the recent conversation again to know exactly what the customer said? … Read more
Explore everything you need to know about the customer effort score. Putting yourself in your customers’ shoes is critical if you truly want to understand their experience with your company. Calculating the Customer Effort Score (CES) allows you to measure just how much effort … Read more
Even in today’s digital world, customers prefer to talk to customer support on phone rather than talk to agents on live chat. Talking directly on the phone builds confidence and trust between the customer and agents. Offering voice support becomes critical especially when urgency … Read more
