Tushar Jain 
In today’s highly competitive industry, stellar customer service is essential. Customers expect quality, quickness, and efficiency. As businesses become more focused on their customers, communication is critical in shaping their opinions and trust. That’s where speech analytics comes in. It’s a powerful tool that … Read more
Imagine this: your customer has ordered a product from your website, and now he is eagerly awaiting its arrival. However, when the package finally reaches his doorstep, he discovers it’s the wrong item. He gets really frustrated and quickly reaches out to your customer … Read more
Discover, compare, and choose the best quality management software for your call center. As a call center business, you toggle between answering calls, processing orders, collecting customer feedback, identifying customer needs, and providing personalized services daily – and sometimes within the same hour. To … Read more
From call center operations to sales to customer service, call analytics is an advanced solution for many business functions. Below are some of the most important things you need to know about this ground-breaking technology. You’ve probably heard the expression, “Data is the new … Read more
Wondering what are some top sought-after tools to try in 2024? Let’s explore! Let’s face this – you have received a message from one of your family members on WhatsApp, “Hey, we need to talk about something later.” The text seemed quite general, and … Read more
In the dynamic world of sales, staying ahead of the game requires more than just a charismatic smile and a firm handshake. Successful sales professionals understand the importance of leveraging data and statistics to make informed decisions and fine-tune their strategies. In a landscape … Read more
Voice of Customer Analytics: Everything You Need to Know Understanding your customers’ problems and hearing the voice of customer analytics is important to get more repeat business and improve your bottom line. Are you ready to harness the power of customer feedback to drive … Read more
Picture this: You decided to buy a new mobile phone. Eager to get the latest model, you stroll into a sleek electronics store. As you enter, you’re greeted with a warm smile, and the attentive salesperson guides you through the mobile phones, taking the … Read more
People all around us seem to be talking a lot about artificial intelligence and machine learning. Running a call center? It may be hard to imagine how it can possibly help your use case, correct? It’s not that hard after all. Conversation intelligence software … Read more
Wondering how automated quality management is transforming call centers? In the modern landscape of contact centers, where customer interactions happen at lightning speed, providing exceptional customer service has become an absolute necessity. Customers’ expectations are not only high but are continuously on the rise, … Read more
