Tushar Jain 
Average Handle time- measures the average duration to resolve customer inquiries. This article will provide a concise overview of AHT to help you understand what this customer service metric means, how to calculate it, and how to improve it for your call center. Average … Read more
Are you tired of fumbling through endless lists of call center software, desperately searching for the perfect tool to boost your customer service game in 2024? Well, the hunt is over, and the good news is, you don’t need to be a tech genius … Read more
In today’s fiercely competitive business landscape, mastering the art of selling over the phone has become absolutely crucial and on the other hand implementing correct call center sales tips are equally important. Recent statistics reveal that “Businesses that concentrate on enhancing customer experiences can … Read more
Let’s face this: You were a customer once, just like me and everyone else. You needed help with something, and you had to deal with those never-ending automated phone menus and annoying hold music. It made you want to pull your hair out, right? … Read more
They say the customer is always right. In 2024, customers aren’t just right; they’re like the rulers in the business world. According to a recent study, 81% of organizations see CX as a competitive differentiator. That’s right – a whopping 81%! Why? Because they know that … Read more
Let’s face this: You’re planning to buy your dream home. While searching online, you found a real estate website, and you decide to give them a call. The real estate agent on the other end is friendly, attentive, and knowledgeable. He listens to your … Read more
What if we told you there’s a simple tool that can instantly propel your contact center’s performance to new heights, boosting customer loyalty and driving business success? Wondering what we’re talking about? It’s Voice of Customer (VoC). In an era where customer satisfaction is the … Read more
Speech analytics is a concept that helps business leaders know their audience better and deliver a great customer experience. Until now, most of sales leaders measured their sales efforts based: the number of calls made by the reps, the answer rate, the stage of … Read more
In 2024, the pursuit of customer-centricity is more pronounced than ever before, and as businesses continue to vie for customer loyalty, understanding and effectively managing brand sentiment becomes paramount. The modern customer is discerning, and their expectations from companies have reached new heights. A … Read more
In today’s fast-changing business world, customers expect top-notch service, and call centers are at the forefront of meeting those expectations. The competition to impress customers and keep them coming back is tougher than ever. In this crucial environment, call centers must step up and … Read more
