Picture this: You decided to buy a new mobile phone. Eager to get the latest model, you stroll into a sleek electronics store. As you enter, you’re greeted with a warm smile, and the attentive salesperson guides you through the mobile phones, taking the … Read more
Call quality – it’s not just a technical term; it’s your secret weapon in the battle for customer satisfaction and loyalty. You can understand the importance of quality customer service from the fact that 91% of customers say they won’t willingly do business again … Read more
Ever been on a call that felt robotic and scripted? You’re not alone!  78% of customers think their experience is better when a customer service agent doesn’t sound like they’re reading from a call center script. But what if there was a way to blend scripted … Read more
Are you doing call center training the right way? Your call center agents aren’t just ordinary employees; they’re the face of your company. These agents are the first point of contact whenever potential or new customers reach out with questions or concerns. The responsibility … Read more
The success of a call center depends upon how well call center agents are performing. Call center agents are responsible for making or breaking a company’s image because they are in direct contact with the customers. If agents could not help customers, then it … Read more
