14 Best Call Center Phone Systems for 2024

Call center phone systems

Even in today’s digital world, customers prefer to talk to customer support on phone rather than talk to agents on live chat. Talking directly on the phone builds confidence and trust between the customer and agents. Offering voice support becomes critical especially when urgency … Read more

What is Call Analytics and How Does it Work?

call analytics

From call center operations to sales to customer service, call analytics is an advanced solution for many business functions. Below are some of the most important things you need to know about this ground-breaking technology. You’ve probably heard the expression, “Data is the new … Read more

7 Best Ways to Use Call Center Sentiment Analysis

Call center sentiment analysis

In today’s dynamic business landscape, whether your team is engaged in sales or customer support, having a call center sentiment analysis feature integrated into your platform is essential. This sophisticated tool empowers managers and supervisors to monitor active calls more effectively and intervene when … Read more

How to Manage Remote Call Center Agents?

Manage remote call center agent

With the advancement in technology, the call center agents are not limited to office space. Call center agents have the luxury of working from anywhere because of high-speed internet availability, cloud networks that powers VoIP and contact center solutions, etc., giving them access to … Read more

5 Ways to Boost Call Center Efficiency

Call center efficiency

Things do not happen by chance. Call center efficiency is a compound result of focus, strategic delegation, and above all, innate love for work. In a call center setup, an agent’s proficiency requires a deep understanding of the subject matter and other factors. For … Read more