5 Ways to Boost Call Center Efficiency

call center efficiency

Things do not happen by chance. Call center efficiency is a compound result of focus, strategic delegation and above all, innate love for work.  In a call center setup, an agent’s proficiency requires deep understanding of the subject matter and other factors.  For example, … Read more

Using Call Recordings and Speech Analytics to Improve Call Center Performance

speech analytics

With speech analytics, companies can now screen calls that call centers couldn’t review manually. This means that businesses now have access to actionable insights from calls. As such, they will have more access to information that otherwise would have been lost even through surveys. … Read more