Add the power of conversation intelligence
to your e-commerce contact center
Running a contact center for your e-commerce business is a challenging affair. On one hand, customer loyalities are on a decline, on the other hand, customer expecations are at an all time high.
In such a scenario, agents at your e-commerce customer support need to be properly trained to handle customer concerns and deliver high first call resolution rate. New agents need to be onboarded faster and existing agents need to be coached continously.
The old ways of throwing more hands to solve a problem won’t just work for e-commerce contact centers any more. Automation is the key, and Enthu.AI comes as your trusted partner to resolve some of the most pressing issues faced by an e-commerce call center.
How Enthu generates better call outcomes for e-commerce contact centers?
Frequently asked questions
Can I try Enthu before buying a plan?
Absolutely. When you sign up for Enthu, you get a free 14 days trial to our fully functional plan.
Please go ahead and try it. Once you are satisfied and convinced, you can always upgrade to a paid plan.
Which plan should I select for my e-commerce contact center?
All our plans are custom and per agent basis, based on your consumption level and data analysis needs.
Kindly book a slot here to discuss your speech analytics needs in details.
Can I customize Enthu for my calling use case?
Absolutely. Enthu is 100% customizable for your e-commerce use case, be it sales, customer support, customer success or anything else.
You can replicate your calling themes/scripts within Enthu, without the need to involve any developer. It’s as easy and simple as using any popular web based software.
I have a big team. Can I get custom pricing from Enthu?
Enthu can support agents across contact centers of all sizes. We do offer volume discounts on number of agent seats you opt for.
Please get in touch with us and we will be glad to offer you a custom plan.
Do you support all types of e-commerce?
Yes, Enthu is a horizontal product that replicates your calling theme, no matter the industry. So whether you are into B2B or B2C e-commerce, you can use Enthu for all the calling use cases.
Which all languages does Enthu support right now?
Currently, Enthu works exceptionally well for voice calls in English, covering all major accents including American, British, European, Indian, South African, South East Asian etc. We also support Spanish and German.
How safe is my data?
Enthu takes security very seriously. All our data is stored on AWS and protected using enterprise level security procedures and all the personal data is encrypted. You can read more here about our security features.
Enthu : The best conversation intelligence software
for e-commerce contact centers
Enthu takes pride in being a complete conversation intelligence solution for driving superior call outcomes – it’s pocket friendly, easy to integrate & use, and comes with a support you can trust on.
Sign up for a 14-day free trial.