Conversation intelligence for e-commerce

Add the power of conversation intelligence
to your e-commerce contact center

Running a contact center for your e-commerce business is a challenging affair. On one hand, customer loyalities are on a decline, on the other hand, customer expecations are at an all time high. 

In such a scenario, agents at your e-commerce customer support need to be properly trained to handle customer concerns and deliver high first call resolution rate. New agents need to be onboarded faster and existing agents need to be coached continously. 

The old ways of throwing more hands to solve a problem won’t just work for e-commerce contact centers any more. Automation is the key, and Enthu.AI comes as your trusted partner to resolve some of the most pressing issues faced by an e-commerce call center. 

How Enthu generates better call outcomes for e-commerce contact centers?

Automate QA

Ensure 100% call quality coverage to surface out agent improvement opportunities, without the need to add any additional manpower.

10X faster evauation

Accelerate your contact center agent training process by reviewing a 30 mins call in a few seconds. Focus more on coaching than on listening to the calls.

Increase revenue

Enthu helps you identify the winning behaviors of your top agents so that you can replicate them across the team to boost revenue performance.

Improve NPS

Identify and group the most common concerns that the customers exhibit, and then train your agents to resolve them better & faster.

Identify objections

Surface out the most common sales objections that your agents face day in and out. Use it as a coaching input to train the agents better.

Identify stockouts

Identify the products that are frequently requested by your customers but are stocked out.

Reduce agent attrition

Make your e-commerce call center job more meaningful by building an environment of feedback, coaching and mutual learning.

Optimize manpower

QA more calls without disturbing your QA to analyst ratio. Your existing quality people can listen to 5X more calls and deliver better results, without spending any extra time.

Improve margins

Enthu directly impacts your agent performance as well as the quality of monitoring & output. With the same workforce, you end up achieveing more, thus impacting the margins.

ENthu Dashboard

How Enthu enables contact centers across industries

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Frequently asked questions

Can I try Enthu before buying a plan?

Absolutely. When you sign up for Enthu, you get a free 14 days trial to our fully functional plan.

Please go ahead and try it. Once you are satisfied and convinced, you can always upgrade to a paid plan.

Which plan should I select for my e-commerce contact center?

All our plans are custom and per agent basis, based on your consumption level and data analysis needs.

Kindly book a slot here to discuss your speech analytics needs in details.

Can I customize Enthu for my calling use case?

Absolutely. Enthu is 100% customizable for your e-commerce use case, be it sales, customer support, customer success or anything else.

You can replicate your calling themes/scripts within Enthu, without the need to involve any developer. It’s as easy and simple as using any popular web based software.

I have a big team. Can I get custom pricing from Enthu?

Enthu can support agents across contact centers of all sizes. We do offer volume discounts on number of agent seats you opt for.

Please get in touch with us and we will be glad to offer you a custom plan.  

Do you support all types of e-commerce?

Yes, Enthu is a horizontal product that replicates your calling theme, no matter the industry. So whether you are into B2B or B2C e-commerce, you can use Enthu for all the calling use cases.

Which all languages does Enthu support right now?

Currently, Enthu works exceptionally well for voice calls in English, covering all major accents including American, British, European, Indian, South African, South East Asian etc. We also support Spanish and German.

How safe is my data?

Enthu takes security very seriously. All our data is stored on AWS and protected using enterprise level security procedures and all the personal data is encrypted. You can read more here about our security features.

I still have a question. What should I do?

No worries. You can chat with our customer success agent, or you can shoot your queries via email to hello@enthu.ai

Enthu : The best conversation intelligence software
for e-commerce contact centers

Enthu takes pride in being a complete conversation intelligence solution for driving superior call outcomes – it’s pocket friendly, easy to integrate & use, and comes with a support you can trust on. 

Sign up for a 14-day free trial.