Conversation intelligence for BPOs & call centers
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Add the power of conversation intelligence
to your call center operations
Running a voice BPO is a challenging affair. On one side, you need to deliver strong performance outcomes, on the other side the margins are getting squeezed every single year.
In fact, most of the BPOs & call centers have strict SLAs and get paid based on the output they deliver. In such an environment, BPOs need to ensure optimizations at every steps, right from new agent onboarding to call monitoring & QA to agent training & coaching to delivering customer services; and so on. On top of that, BPOs also need to adhere to regulatory compliance on behalf of their clients
The old ways of throwing more hands to solve a problem won’t just work for the BPO industry any more. Automation is the key, and Enthu comes as your trusted partner to resolve some of the most pressing issues faced by a BPO.Â
How Enthu improves call outcomes for voice BPOs?
Enhance compliance
Ensure the calling agents are disclosing complete information & adhering to multiple compliance aspects required by your client.
Automate QA
Ensure 100% call QA coverage to surface out agent coaching and training opportunities, without the need to add any additional manpower.
10X faster training
Accelerate your call center agent training process by reviewing a 30 mins call in a few seconds. Focus more on coaching than listening to the calls.
Increase revenue
Enthu helps you identify the winning behaviors of your top agents so that you can replicate them across the team to boost the revenue performance.
Improve NPS
Identify and group the most common concerns that the customers exhibit, and then train your agents to resolve them better & faster.
Identify objections
Surface out the most common sales objections that your agents face day in and out. Use it as a coaching input to train the agents better.
Reduce agent attrition
BPO jobs are full of stress. Make them more meaningful by building an environment of feedback, coaching and mutual learning.
Optimize manpower
QA more calls without disturbing your QA to analyst ratio. Your existing quality people can listen to 5X more calls and deliver better results, without spending any extra time.
Improve margins
Enthu directly impacts your agent performance as well as the quality of monitoring & output. With the same workforce, you end up achieveing more, thus impacting the margins.
How Enthu enables contact centers across industries
Frequently asked questions
Can I try Enthu before buying a plan?
Absolutely. When you sign up for Enthu, you get a free 14 days trial to our fully functional plan.
Please go ahead and try it. Once you are satisfied and convinced, you can always upgrade to a paid plan.
Which plan should I select for my call center?
All our plans are custom and per agent basis, based on your consumption level and data analysis needs.
Kindly book a slot here to discuss your speech analytics needs in details.
Can I customize Enthu for my calling use case?
Absolutely. Enthu is 100% customizable for your call center use case, be it sales, customer support, customer success or anything else.
You can replicate the calling themes/scripts of your clients within Enthu, without the need to involve any developer. It’s as easy and simple as using any popular web based software.
I have a big team. Can I get custom pricing from Enthu?
Enthu can support agents across BPOs and call centers of all sizes. We do offer volume discounts on number of agent seats you opt for.
Please get in touch with us and we will be glad to offer you a custom plan. Â
Do you support multiple industries?
Yes, Enthu is a horizontal product that replicates the calling theme of your client, no matter what . So whether you are run a contact center for a bank, an insurance company or a telecom provider, you can use Enthu for all.
Which all languages does Enthu support right now?
Currently, Enthu.AI works exceptionally well for voice calls in English, covering all major accents including American, British, European, Indian, South African, South East Asian etc. We also support Spanish and German.
How safe is my customer data?
Enthu takes security very seriously. All our data is stored on AWS and protected using enterprise level security procedures. You can read more here about our security features.
I still have a question. What should I do?
No worries. You can chat with our customer success agent, or you can shoot your queries via email to hello@enthu.ai.
Enthu : The best conversation intelligence software for call centers
Enthu takes pride in being a complete conversation intelligence solution for driving superior calling performance – it’s pocket friendly, easy to integrate & use, and comes with a support you can trust on.Â
Sign up for a 14-day free trial.
