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Top 5 CallMiner Eureka Alternatives In 2023

CallMiner Eureka alternatives

Introducing CallMiner –  a cloud-based speech analytics solution specifically developed for huge contact centres. Its primary function is to analyse customer sentiment and assess their overall experience across numerous communication channels such as emails, phone calls, chats and social media platforms. CallMiner, which is … Read more

29 Empathy Statements for Customer Service

empathy statements in customer service

The ability to demonstrate empathy is vital for every employee in the call center business. As customer-facing professionals, we need to show empathy towards our customers. Unfortunately, a lot of people find it hard to put it into practice, especially if they are in … Read more