7 Steps of the Sales Cycle

Sales cycle

Sales are hard. It can often feel like an uphill battle, frustrating and exhausting. However, it doesn’t have to be that way. There are a few steps that you can put into place to make the process easier for both you and your customer. … Read more

12 Best Sales Skills That Every Rep Needs

Sales Skills

You cannot become a great salesperson unless you have mastered the right sales skills. Sales Skills like communication, product knowledge, objection handling, demo skills, etc., are needed if you need to have a meaningful conversation with the buyer. You might possess some of these … Read more

10 Best Conversation Intelligence Software for 2023

Conversation intelligence software

Are you into voice operations and looking for the best conversation intelligence software to improve call outcomes? In this post, I have covered 10 such software that you can use to monitor 100% customer conversations, deliver personalized agent coaching and improve conversation outcomes (including … Read more

Call Center Agent Training: 10 Effective Training Tips To Improve Performance

Call center agent training

If your call center wants to exceed customer service expectations, continously agent training and coaching is a recommended best practice. It’s importance can’t be ignored because training and coaching has a direct impact not just on the agent performance but also on your customer … Read more