7 Best Ways to Use Call Center Sentiment Analysis

Call center sentiment analysis

In today’s dynamic business landscape, whether your team is engaged in sales or customer support, having a call center sentiment analysis feature integrated into your platform is essential. This sophisticated tool empowers managers and supervisors to monitor active calls more effectively and intervene when … Read more

AI Lead scoring : A complete guide in 2024

AI Lead scoring

Artificial intelligence is transforming the landscape of businesses of every type and size worldwide. If you’re operating a contact center or a business deeply ingrained in customer service, chances are you’ve been using conventional methods of lead scoring.  However, it’s time to ask yourself … Read more

Top 5 CallMiner Eureka Alternatives In 2024

CallMiner Eureka alternatives

Introducing CallMiner –  a cloud-based speech analytics solution specifically developed for huge contact centres. Its primary function is to analyse customer sentiment and assess their overall experience across numerous communication channels such as emails, phone calls, chats and social media platforms. CallMiner, which is … Read more