Dharvi Sharma 
Closing is the final step in the sales cycle. This step will define whether the hard work that you have done in your previous steps amounts to anything or not. It is like the break or make a moment in sales so you must … Read more
Call center coaching is no easy task. That’s because it can be a time-consuming and emotionally draining process for supervisors and coaches. Yet, it is one of the most important call center best practices to continuously coach your agents. You have to be on point … Read more
Sales are hard. It can often feel like an uphill battle, frustrating and exhausting. However, it doesn’t have to be that way. There are a few steps that you can put into place to make the process easier for both you and your customer. … Read more
Every business seeks customer retention. Customers are always looked upon as assets by any business and it’s critical for the survival of the business to retain its best customers. A business that is able to develop and implement sustainable customer retention strategies is likely to … Read more
You cannot become a great salesperson unless you have mastered the right sales skills. Sales Skills like communication, product knowledge, objection handling, demo skills, etc., are needed if you need to have a meaningful conversation with the buyer. You might possess some of these … Read more
Are you into voice operations and looking for the best conversation intelligence software to improve call outcomes? In this post, I have covered 10 such software that you can use to monitor 100% customer conversations, deliver personalized agent coaching and improve conversation outcomes (including … Read more
Every journey needs a destination – and every business needs a sales target. It is only when this target is achieved that your business can start to see the first glance of success. A sales quota is a defined destination that your business needs. … Read more
Cold calling is an art because it attempts to convince a prospect to convert into a customer. Sales statistics say that 90% of the reps find cold calling to be highly effective. That’s the reason why cold calling is still so much relevant. However, … Read more
If your call center wants to exceed customer service expectations, continously agent training and coaching is a recommended best practice. It’s importance can’t be ignored because training and coaching has a direct impact not just on the agent performance but also on your customer … Read more
Nowadays, a highly effective and well-groomed sales team is the need of the hour for any business. A competent sales team can help you reach heights that you have never imagined. But to have such a team, you need to work on improving their … Read more
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