Dharvi Sharma 
7 Stages of sales cycle 1. Prospecting – Identifying potential leads 2. Contact and qualify – Initiating communication with leads and determining if they meet your ICP criteria. 3. Needs Assessment – Understanding the specific needs and challenges of the prospect 4. Present your product … Read more
Call quality – it’s not just a technical term; it’s your secret weapon in the battle for customer satisfaction and loyalty. You can understand the importance of quality customer service from the fact that 91% of customers say they won’t willingly do business again … Read more
Let’s face this: You were a customer once, just like me and everyone else. You needed help with something, and you had to deal with those never-ending automated phone menus and annoying hold music. It made you want to pull your hair out, right? … Read more
Ever been on a call that felt robotic and scripted? You’re not alone!  78% of customers think their experience is better when a customer service agent doesn’t sound like they’re reading from a call center script. But what if there was a way to blend scripted … Read more
Cold calling is an art because it attempts to convince a prospect to convert into a customer. Sales statistics say that 90% of the reps find cold calling to be highly effective. That’s the reason why cold calling is still so much relevant. However, cold calling requires … Read more
Introducing CallMiner – a cloud-based speech analytics solution specifically developed for huge contact centres. Its primary function is to analyse customer sentiment and assess their overall experience across numerous communication channels such as emails, phone calls, chats and social media platforms. CallMiner, which is … Read more
The ability to demonstrate empathy is vital for every employee in the call center business. As customer-facing professionals, we need to show empathy towards our customers. Unfortunately, a lot of people find it hard to put it into practice, especially if they are in … Read more
Many times, customers will be really upset or angry with the service and it will be difficult to handle them. But if you know what to say, when to say and how to say it, then it will be easy for you to handle … Read more
The biggest task these days is to manage a sales team. It is upon you on how they perform in sales calls and meetings. You can either lead them to prosperity or failure. An effective sales manager is one that hires best people and … Read more
Call center agent training best practices includes: 1. Introduce the team 2. Use of speech analytics 3. Agents must know the business thoroughly 4.Teach technical skills using demonstration 5. Make agents learn how to handle calls 6. Take feedback from agents on training sessions 7. Mentored … Read more
