Dharvi Sharma 
“Tell me and I forget, teach me and I may remember, involve me and I learn.” – Benjamin Franklin. Sales professionals have evolved from their traditional counterparts. Today, they have to face a myriad of new and emerging challenges, from personalizing experiences and integrating … Read more
Explore the most sought-after NPS survey tools to try in 2024 Undoubtedly, happy and loyal customers are your company’s biggest asset. From repeat purchases to word-of-mouth recommendations to positive reviews, they can help you boost your business profit and growth in several ways, But … Read more
In today’s dynamic business landscape, whether your team is engaged in sales or customer support, having a call center sentiment analysis feature integrated into your platform is essential. This sophisticated tool empowers managers and supervisors to monitor active calls more effectively and intervene when … Read more
Discover how AI lead scoring is changing the way contact centers assess and prioritize their leads. Artificial intelligence is transforming the landscape of businesses of every type and size worldwide. If you’re operating a contact center or a business deeply ingrained in customer service, … Read more
Unlocking the power of contact center reporting In the ever-changing world of business, you probably know that keeping your customers happy is the key to success. A recent stats reveals that a significant 73% of business leaders say that there is a direct connection … Read more
7 Stages of sales cycle 1. Prospecting – Identifying potential leads 2. Contact and qualify – Initiating communication with leads and determining if they meet your ICP criteria. 3. Needs Assessment – Understanding the specific needs and challenges of the prospect 4. Present your product … Read more
Call quality – it’s not just a technical term; it’s your secret weapon in the battle for customer satisfaction and loyalty. You can understand the importance of quality customer service from the fact that 91% of customers say they won’t willingly do business again … Read more
Ever been on a call that felt robotic and scripted? You’re not alone! 78% of customers think their experience is better when a customer service agent doesn’t sound like they’re reading from a call center script. But what if there was a way to blend scripted … Read more
Here’s the sneak peak to 15 cold calling tips 1. Research your prospect in and out 2. Prepare a framework, not the script 3. Rejection is not the end 4. Stand up while you call 5. Be ready in advance for objections 6. Be … Read more
Introducing CallMiner – a cloud-based speech analytics solution specifically developed for huge contact centres. Its primary function is to analyse customer sentiment and assess their overall experience across numerous communication channels such as emails, phone calls, chats and social media platforms. CallMiner, which is … Read more
