Many times, customers will be really upset or angry with the service and it will be difficult to handle them. But if you know what to say, when to say and how to say it, then it will be easy for you to handle … Read more11 Ways to Deal with Difficult Customers
A. What is customer churn? Customer churn is the percentage of the customers that has stopped using the company’s product or service during a certain time frame. To calculate churn rate, you need to divide the number of customers you lost during that time … Read moreWhat is Customer Churn? How to Reduce it?