What is Contact Center Re...
Unlocking the power of contact center reporting In the ever-changing world of business, you probably know that keeping your customers happy is the key to success. A recent stats reveals that a signi...
Enthu Blogs
Automated Quality Management: Every...
Wondering how automated quality management is transforming call centers? In the modern landscape of contact centers, where customer interactions happen at lightning speed, providing exceptional custom...
7 Stages of Sales Cycle: Roadmap to Succ...
7 Stages of sales cycle 1. Prospecting – Identifying potential leads 2. Contact and qualify – Initiating communication with leads and determining if they meet your ICP criteria. 3. Needs ...
8 ways to improve sales efficiency ...
Sneak-peak to 8 Ways to improve sales effectiveness: 1. Agent monitoring – This ensures that you empower your sales team at the right time. 2. Analyzing the lead/customer’s response – ...
What is Average Handle Time and How to Reduce it?...
Average Handle Time (AHT) is a key factor in how your call center plays a part in the success or failure of your support people. If you’re doing everything right on the first contact, there is n...
13 Best AI Call Center Software for 2024...
Are you tired of fumbling through endless lists of call center software, desperately searching for the perfect tool to boost your customer service game in 2024? Well, the hunt is over, and the good ...
What Is Call Quality and ...
Call quality – it’s not just a technical term; it’s your secret weapon in the battle for customer satisfaction and loyalty. You can understand the importance of quality customer servic...
10 Best Call Center Sales Tips to D...
In today’s fiercely competitive business landscape, mastering the art of selling over the phone has become absolutely crucial and on the other hand implementing correct call center sales tips ar...
AI Tools for Contact Center: Transformin...
Let’s face this: You were a customer once, just like me and everyone else. You needed help with something, and you had to deal with those never-ending automated phone menus and annoying hold music...
12 Effective Voice Of Customer Best...
They say the customer is always right. In 2024, customers aren’t just right; they’re like the rulers in the business world. According to a recent study, 81% of organizations see CX as a competi...
10 Effective Call Center Scripts: Connecting with Customers...
Ever been on a call that felt robotic and scripted? You’re not alone!  78% of customers think their experience is better when a customer service agent doesn’t sound like they’re reading from a...
Significance Of Agent Feedback In Real Estate Business...
Let’s face this: You’re planning to buy your dream home. While searching online, you found a real estate website, and you decide to give them a call. The real estate agent on the other end is frie...
