5 Ways to Boost Call Cent...
Things do not happen by chance. Call center efficiency is a compound result of focus, strategic delegation and above all, innate love for work. In a call center setup, an agent’s proficiency r...
Enthu Blogs
Why Small Businesses Must Digitize ...
The digital revolution is, shall we say, polarizing. Some small business owners are all in. They’re taking payments online, working with remote teams, and have completely digitized their customer re...
8 Examples of Bad Customer Service ̵...
Customer care is one of the crucial tools for maintaining a good relationship with existing and potential customers. It can also be instrumental in breaking your relationship with customers. This shou...
6 Types of Sales Quota to Help Your...
Every journey needs a destination – and every business needs a sales target. It is only when this target is achieved that your business can start to see the first glance of success. A sales quot...
How to Increase Your Sales Effectiveness and Efficiency?...
If you chat with a few sales professionals, you will likely hear them talk about sales effectiveness. It’s also likely that they will present different definitions and outlooks on the subject. S...
15 Must Follow Cold Calling Tips for Sales Success in 2023...
Cold calling is an art because it attempts to convince a prospect to convert into a customer. Sales statistics say that 90% of the reps find cold calling to be highly effective. That’s the reaso...
Call Center Quality Assur...
Managing a call center takes too much dedication. But, as it is, nothing is more important than offering satisfying customer service. If you are a call center manager, you have heard a lot of complain...
11 Ways to Deal with Difficult Cust...
Many times, customers will be really upset or angry with the service and it will be difficult to handle them. But if you know what to say, when to say and how to say it, then it will be easy for you t...
29 Empathy Statements for Customer Servi...
The ability to demonstrate empathy is vital for every employee in the call center business. As customer-facing professionals, we need to show empathy towards our customers. Unfirtunately, a lot of peo...
7 Compelling Ways Conversation Inte...
People all around us seem to be talking a lot about artificial intelligence and machine learning. Running a call center? It may be hard to imagine how it can possibly help your use case, correct? ...
Using Call Recordings and Speech Analytics to Improve Call C...
With speech analytics, companies can now screen calls that call centers couldn’t review manually. This means that businesses now have access to actionable insights from calls. As such, they will hav...
6 Effective Ways to Manage Remote Call Center Agents...
With the advancement in technology, the call center agents are not limited to office space. Call center agents have the luxury of working from anywhere because of high-speed internet availability, clo...
