What is First Call Resolu...
What is First Call Resolution? First call resolution is an important call center metric that is defined as the call center’s ability to solve customer issues within the first call itself, with no-fo...
Enthu Blogs
10 Sureshot Ways to Improve Custome...
Customer is the most essential part of your organisation. Without the customers, no business can survive. Therefore, it is very important that your customers are satisfied with your products and servi...
Top 5 Customer Retention Strategies You ...
What is customer retention? Customer retention means to keep customers loyal to the company for a long time by performing different activities. It is a way of turning your existing customers into repe...
How to evaluate a speech analytics ...
Are you a business leader exploring the best speech analytics software solution for your calling team? With so many options available in the market, you will soon face a problem of plenty while taking...
Call Center Quality Assurance: Why QA matters in a call cent...
In a survey, 97% of consumers revealed that customer service plays a crucial role in retaining their loyalty. Providing lousy service to your customer is enough to chase them away, even if it occurred...
10 Important Call Center Skills Every Agent Should Possess...
The success of a call center depends upon how well call center agents are performing. Call center agents are responsible for making or breaking a company’s image because they are in direct conta...
8 Call Center Best Practi...
A business will continue to flourish till the time your customers are satisfied with your product and after that with your service. Because your competiton is always there to grab your dissatisfied cu...
What is Average Handle Time and How...
What is average handle time? Average handle time, or AHT, is the average time taken to handle a call from start to finish which includes hold time, talk time and any related tasks that the agent had...
How to Open a Sales Call Like a Pro: 5 E...
As per a research, 41% of the reps say the phone is their most effective sales tool. Contrary to a popular belief, 90% of the reps believe cold calling to be very effective. While there’s no dou...
Top 12 Call Center Metrics to Measu...
Call Centers are an integral part of many companies around the globe. These call centers are responsible for customer service daily. If these centers do not work efficiently, it affects the buying dec...
Call Center Agent Training: 10 Effective Training Tips To Im...
If you have to meet customer service expectations, then you need to train agents in the best possible way. Call center agent training is of utmost importance because it has a direct impact on the agen...
11 Ways to Manage a Sales Team Effectively...
Managing a sales team is a big task. It is upon you on how they perform in sales calls and meetings. You can either lead them to prosperity or failure. An effective sales manager is one that hires bes...
