Enthu Blogs

11 Ways to Deal with Diff...

Many times, customers will be really upset or angry with the service and it will be difficult to handle them. But if you know what to say, when to say and how to say it, then it will be easy for you t...

 
 

Call Center Attrition: Wh...

What is call center attrition? Call center attrition is defined as the number of employees leaving the firm over a given period of time. To calculate employee attrition, you need to divide the number ...

 
what is customer churn

What is Customer Churn? How to Redu...

A. What is customer churn? Customer churn is the percentage of the customers that has stopped using the company’s product or service during a certain time frame. To calculate churn rate, you nee...