Enthu Blogs

What is First Call Resolu...

What is First Call Resolution? First call resolution is an important call center metric that is defined as the call center’s ability to solve customer issues within the first call itself, with no-fo...

 
improve customer satisfaction

10 Sureshot Ways to Improve Custome...

Customer is the most essential part of your organisation. Without the customers, no business can survive. Therefore, it is very important that your customers are satisfied with your products and servi...

Customer Retention Strategies

Top 5 Customer Retention Strategies You ...

What is customer retention? Customer retention means to keep customers loyal to the company for a long time by performing different activities. It is a way of turning your existing customers into repe...

 

8 Call Center Best Practi...

A business will continue to flourish till the time your customers are satisfied with your product and after that with your service. Because your competiton is always there to grab your dissatisfied cu...