12 Best Sales Closing Tec...
Closing is the final step in the sales cycle. This step will define whether the hard work that you have done in your previous steps amounts to anything or not. It is like the break or make a moment in...
Enthu Blogs
AI in contact centers...
AI in contact center is no longer a new concept that we used to talk about. Today we can see a lot of commercial sectors using technology to improve customer satisfaction. Call centers are one of thos...
Call Center Agent Coaching : 7 Tips for ...
Call center coaching is no easy task. That’s because it can be a time-consuming and emotionally draining process for supervisors and coaches. Yet, it is one of the most important call center be...
7 Steps of the Sales Cycle...
Sales are hard. It can often feel like an uphill battle, frustrating and exhausting. However, it doesn’t have to be that way. There are a few steps that you can put into place to make the process ea...
What is First Call Resolution? Why is it an important metric...
The concept of First Call Resolution, or FCR, is a practice in call centers that strives to answer the phone and resolve your issue while you are still on the first call. In a high-quality call center...
Top 18 Call Center Metrics to Measure Agent Performance...
Call centers are an integral part of many companies around the globe. These call centers are responsible for customer service daily. If these centers do not work efficiently, it affects the buying dec...
Top 19 Customer Retention...
Every business seeks customer retention. Customers are always looked upon as assets by any business and it’s critical for the survival of the business to retain its best customers. A business that i...
12 Best Sales Skills That Every Rep...
You cannot become a great salesperson unless you have mastered the right sales skills. Sales Skills like communication, product knowledge, objection handling, demo skills, etc., are needed if you need...
What is Customer Churn and How to Reduce...
In today’s competitive business landscape, customer churn rate has become a key performance indicator for businesses of all sizes. It is an important metric because losing customers can have a s...
How to Use Agent Scorecard to Impro...
Call centre technology has come a long way since those IVR call routings. Even though it is still very much in use, call centres focus on improving their technological assets. In fact, 44% of customer...
How to Open a Sales Call Like a Pro: 5 Easy Steps...
As per a research, 41% of the reps say the phone is their most effective sales tool. Contrary to a popular belief, 90% of the reps believe cold calling to be very effective. While there’s no dou...
Call Center Quality Assurance: Why Quality Matters?...
As per a survey, 97% of consumers in the US believe that customer service plays a crucial role in retaining their loyalty. Providing lousy service to your customer is enough to chase them away, even i...
