10 Best Speech Analytics ...
Often, it is said that data is the new oil. But data without any analysis is just like crude oil. It has a lot of potential but only if someone refines it through the process called data analytics. ...
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What is Average Handle Time and How...
In this post we will go over the following questions What is Average Handle Time? Why should you pay attention to it? Some tips on how you can reduce Average Handle Time. Average Handle Time (AHT) is ...
9 Best Call Transcription Software for C...
With work from home becoming a norm, we have been heavily dependent on voice calls and video meetings. Many a times, you record these conversation but it is very difficult to go back and listen to the...
10 Best Conversation Intelligence S...
Are you into voice operations and looking for the best conversation intelligence software to improve call outcomes? In this post, I have covered 10 such software that you can use to monitor 100% custo...
13 Best Call Center Phone Systems for 2022...
Even in today’s digital world, customers prefer to talk to customer support on phone rather than talk to agents on live chat. Talking directly on the phone builds confidence and trust between th...
Top 12 Call Center Metrics to Measure Agent Performance...
Call centers are an integral part of many companies around the globe. These call centers are responsible for customer service daily. If these centers do not work efficiently, it affects the buying dec...
8 Call Center Best Practi...
A business will flourish only when your customers are satisfied with the product and services that you have to offer. Else your competiton is always there to grab your dissatisfied customers. If you w...
Call Center Agent Training: 10 Effe...
If your call center wants to exceed customer service expectations, continously agent training and coaching is a recommended best practice. It’s importance can’t be ignored because training...
Call Center Agent Coaching : 7 Tips for ...
Coaching call center agents is no easy task. That’s because it can be time consuming and an emotionally draining process for supervisors and coaches. Yet, it is one of the most important call ce...
12 Sales Training Ideas to Increase...
Nowadays, a highly effective and well-groomed sales team is the need of the hour for any business. A competent sales team can help you reach heights that you have never imagined. But to have such a te...
What is First Call Resolution? Why is it an important metric...
The concept of First Call Resolution, or FCR, is a practice in call centers that strives to answer the phone and resolve your issue while you are still on the first call. In a high-quality call center...
Top 5 Customer Retention Strategies You Need to Follow...
Every business seeks customer retention. Customers are always looked upon as assets by any business and it’s critical for the survival of the business to retain its best customers. A business that i...
