29 Empathy Statements for...
The ability to demonstrate empathy is vital for every employee in the call center business. As customer-facing professionals, we need to show empathy towards our customers. Unfortunately, a lot of peo...
Enthu Blogs
Exploring the Future Trends of Chat...
Welcome back to our series on the transformational power of ChatGPT in call centers. In our previous articles, we discussed the Best Practices for using ChatGPT in call centers and explored the myri...
Call Center Attrition: What is it and Ho...
In this guide, you’ll find: What is call center attrition? How to measure call center attrition 4 reasons for customer attrition How to reduce call center attrition A. What is call center attrition?...
How to Deal with Difficult Customer...
Many times, customers will be really upset or angry with the service and it will be difficult to handle them. But if you know what to say, when to say and how to say it, then it will be easy for you t...
Top 6 Benefits of ChatGPT in Call Centers...
Customer expectations for immediate support are higher than ever before. In fact, a survey revealed that 82% of customers expect an immediate response from businesses. This increasing demand for insta...
8 Examples of Bad Customer Service – And Tips to Avoid...
Customer care is one of the crucial tools for maintaining a good relationship with existing and potential customers. It can also be instrumental in breaking your relationship with customers. This shou...
11 Ways to Manage a Sales...
The biggest task these days is to manage a sales team. It is upon you on how they perform in sales calls and meetings. You can either lead them to prosperity or failure. An effective sales manager is ...
A Comprehensive Guide on Call Cente...
Are you doing call center training the right way? Your call center agents aren’t just ordinary employees; they’re the face of your company. These agents are the first point of contact wh...
How to Effectively Conduct the Sales Onb...
A major hurdle for every sales manager is to find the right rep for their team. On average, it takes 381 days to train a new sales rep, and their tenure generally doesn’t last more than 2.5 years...
10 Best Practices For Using ChatGPT...
Since its launch, ChatGPT has become the talk of the town. Developed by OpenAI, this groundbreaking language model has been causing a stir in the tech world due to its capacity to produce text that ...
5 Ways to Boost Call Center Efficiency...
Things do not happen by chance. Call center efficiency is a compound result of focus, strategic delegation, and above all, innate love for work. In a call center setup, an agent’s proficiency requir...
ChatGPT in Contact Centers : Transforming CX...
Have you ever had a conversation with someone, only to realize later that they were an advanced technology? No, I’m not talking about science fiction movies. I’m talking about the latest innovatio...
