What is Customer Churn an...
In today’s competitive business landscape,  customer churn rate has become a key performance indicator for businesses of all sizes. It is an important metric because losing customers can have a sig...
Enthu Blogs
19 Call center Best Practices to Im...
A business will flourish only when your customers are satisfied with the product and services that you have to offer. Else your competition is always there to grab your dissatisfied customers. And you...
20 Most Common Sales Mistakes to Correct...
Committing a mistake is fine as long as we learn from it and don’t repeat the same mistake again. The same is true for sales. Most often than not, we have seen that sales representatives are cluel...
10 Ways to Boost Improve Customer S...
Customer is the most essential part of your business. Without the customers, no business can survive. Therefore, it is very important that your customers are satisfied with your products and services,...
42 Sales Questions Every Sales Rep Should Ask...
Every sales rep must ask open-ended sales questions to the prospects because it will help you understand the prospect and his needs better. These sales questions will force prospects to speak up about...
10 Important Call Center Skills Every Agent Should Possess...
The success of a call center depends upon how well call center agents are performing. Call center agents are responsible for making or breaking a company’s image because they are in direct conta...
Objection Handling In Sal...
Occasionally in your sales career, you come across a situation where you close the deal directly after giving your sales presentation. Those are such great feelings. However, you and I both know, th...
12 Best Sales Closing Techniques fo...
12 Sales closing Technique Now or Never Close Summary Close Sharp Angle Close Hard Close Assumptive Close Takeaway Close Question Close Need Close Benjamin Franklin Close Puppy Dog Close Option Close ...
Call Center Agent Coaching : 7 Tips for ...
Call center coaching is no easy task. That’s because it can be a time-consuming and emotionally draining process for supervisors and coaches. Yet, it is one of the most important call center be...
First Call Resolution (FCR): A Comp...
First Call Resolution, or FCR, is a practice in call centers that strives to answer the phone and resolve your issue while you are still on the first call. In a high-quality call center environment, t...
19 Call Center Metrics and KPIs To Watch in 2024...
Are your customers receiving the right service? Do your customer service reps have the knowledge and skills to solve customers’ queries? Are you providing better support than your competitors? Are...
Top 19 Customer Retention Strategies You Need to Follow...
19 super effective customer retention strategies 1. Build trust through relationships 2. Give special discounts to customers 3. Leverage customer surveys 4. Over-deliver on your promise 5. Prepare a...
