Brand Sentiment in Contac...
In 2024, the pursuit of customer-centricity is more pronounced than ever before, and as businesses continue to vie for customer loyalty, understanding and effectively managing brand sentiment becomes ...
Enthu Blogs
A Comprehensive Guide To QA Call Mo...
In today’s fast-changing business world, customers expect top-notch service, and call centers are at the forefront of meeting those expectations. The competition to impress customers and keep them c...
Top 5 Observe.AI Alternatives In 2024...
As conversation intelligence continues to transform the contact centre landscape, businesses look for the finest technologies to improve agent performance and customer experiences. While Observe.AI ha...
45 Best AI Sales Tools To Boost Pro...
According to HubSpot, today, a staggering 47% of sales leaders believe that tracking sales tools is one of the most crucial productivity metrics, while an additional 35% actively monitor adopting the...
12 Must-Have SaaS Tools For Businesses (2024 List)...
In today’s fast-paced digital landscape, Software as a Service (SaaS) tools have become indispensable for businesses of all sizes. These cloud-based solutions offer cost-effective and efficient ...
10 Chatgpt Prompts For Customer Service...
Live chat support has become a crucial factor in consumer buying decisions. According to CrazyEgg, “38% of consumers are inclined to make a purchase from a company that provides live chat assistance...
15 Must Follow Cold Calli...
Here’s the sneak peak to 15 cold calling tips 1. Research your prospect in and out 2. Prepare a framework, not the script 3. Rejection is not the end 4. Stand up while you call 5. Be ready in ad...
Why is quality assurance such an im...
Managing a call center takes too much dedication. But, as it is, nothing is more important than offering satisfying customer service. If you are a call center manager, you have heard a lot of complain...
Top 5 CallMiner Eureka Alternatives In 2...
Introducing CallMiner – a cloud-based speech analytics solution specifically developed for huge contact centres. Its primary function is to analyse customer sentiment and assess their overall expe...
How to Manage Remote Call Center Ag...
With the advancement in technology, the call center agents are not limited to office space. Call center agents have the luxury of working from anywhere because of high-speed internet availability, clo...
29 Empathy Statements for Customer Service...
The ability to demonstrate empathy is vital for every employee in the call center business. As customer-facing professionals, we need to show empathy towards our customers. Unfortunately, a lot of peo...
Exploring the Future Trends of ChatGPT in Call Centers...
Welcome back to our series on the transformational power of ChatGPT in call centers. In our previous articles, we discussed the Best Practices for using ChatGPT in call centers and explored the myri...
