Enthu Blog

Ever been on a call and suddenly heard nothing but silence?  In customer service, this silent moment is called "dead air." For call centers and customer service teams, dead air represe...

In an era where every second counts, few things frustrate customers more than long hold times.  According to research, the average person may spend up to 43 days of their life on hold.  ...

If you run a healthcare clinic, handle insurance claims, or manage patient data for a hospital, you’ve probably felt the pressure of making sure all those phone calls and data transfers stay...

Sales professionals often struggle to get quality time with the right people.  You’ve probably called many leads, only to hear them say they’re not interested or too busy.  It can be f...

PCI stands for Payment Card Industry Data Security Standard (PCI DSS), a critical security framework that every call center handling payment card information must understand and implement. I...

Empathy is the foundation upon which exceptional customer experiences are made. By utilizing effective statements of empathizing, you can change an angry customer into an advocate for your b...

Handling challenging customer interactions while keeping agents motivated is a constant uphill battle for call centers.  The stakes are high, with 73% of customers saying a single poor ex...

TCPA Imagine this: Your customer just wrapped up a long day at work, and as he sits down for dinner, his phone rings. It’s yet another unwanted sales call.  Frustrating, right?  Now fl...

Are No Call No Show (NCNS) incidents haunting your call center?  You're not alone.  Absenteeism costs the industry billions annually, with NCNS being a significant factor in this loss....

"Wait… did they just skip the legal part of the call?"  If you’ve ever managed a call center, you know that feeling. Running a call center is already a lot—hiring, training, hitting ta...

Ever feel like you’re delivering great service but still losing customers? You’re not alone. Many support and Quality assurance teams rely on instinct, not data. They miss the signals...

Are you drowning in customer interactions but struggling to extract meaningful insights from them?  Every call, query, and complaint is key to better customer satisfaction, improved sales...