Top 12 Call Center Metrics to Measure Agent Performance

call center metrics

Call centers are an integral part of many companies around the globe. These call centers are responsible for customer service daily. If these centers do not work efficiently, it affects the buying decisions of customers that ultimately impacts the company’s revenue. To make sure … Read moreTop 12 Call Center Metrics to Measure Agent Performance

Call Center Quality Assurance: Why Quality Matters & How to Improve?

Call Center Quality Assurance

As per a survey, 97% of consumers in the US believe that customer service plays a crucial role in retaining their loyalty. Providing lousy service to your customer is enough to chase them away, even if it occurred only once.  As a call center … Read moreCall Center Quality Assurance: Why Quality Matters & How to Improve?