Think! Think beyond delivering just a service; address incoming queries with tangible solutions, minimize dissatisfaction and maximize efficiency. That’s how you stay competitive in the battleground called Customer Experience (CX). However, many companies have still not woken up to the reality that poor CX … Read more
Intro Every business’ success depends largely on customer interactions. How a contact center responds to the queries and grievances of customers is crucial. That’s why it’s essential to monitor every call quality. Call center quality monitoring software can help streamline the process. Let’s talk … Read more
Customer care is one of the crucial tools for maintaining a good relationship with existing and potential customers. It can also be instrumental in breaking your relationship with customers. This should be common understanding – and yet, bad customer service is not uncommon. Some … Read more
Call center technology has come a long way since those IVR call routings. Even though it is still very much in use, call centers focus on improving their technological assets. In fact, 44% of customers believe that businesses and brands should incorporate more technical … Read more
Call centers are an integral part of many companies around the globe. These call centers are responsible for customer service daily. If these centers do not work efficiently, it affects the buying decisions of customers that ultimately impacts the company’s revenue. To make sure … Read more
As per a survey, 97% of consumers in the US believe that customer service plays a crucial role in retaining their loyalty. Providing lousy service to your customer is enough to chase them away, even if it occurred only once. As a call center … Read more
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