Understanding your customers is one of the most critical aspects of your business success.
Knowing and uncovering valuable customer insights offer numerous benefits to your business, from personalization to target advertising, customer retention, building trust, and much more.
But how do you better know and understand your customers?
Well, the answer lies in customer communication.
98% of people already believe that it’s important for businesses to communicate effectively with their customers.
Though effective conversations are essential for creating a deeper bond with customers and driving sales success, understanding its intricacies is not a piece of cake.
And, this is where Conversation Intelligence software comes into play.
These cutting-edge tools can help you find and analyze various customer interactions to drive business action.
How we analyze and select Conversation Intelligence Software?
We have compiled the following list of top-notch conversation intelligence software through extensive research and evaluation. Our process involved actively weighing factors like user experience, G2 ratings and reviews, cost, and scalability.
We assessed the proficiency of these tools in call automation, sentiment analysis, transcriptions, quality assurance and provides performance metrics.
We have invested significant time and resources into compiling this list. Our goal is to give marketers helpful information so they can pick the best tools to make their businesses grow.
A. What is conversation intelligence software?
Conversation intelligence software is a set of tools and technologies that collect, analyze, and interpret a vast amount of speech and text data from customer or prospect conversations.
These tools use artificial intelligence (AI) and machine learning (ML) to find actionable business insights from these conversations.
The data collected from these conversations is used to understand the customers better, and analyze the agents’ performance in-depth.
With this advanced software, you can capture your customer voice across:
From these sources of data, this software can provide you with the following:
- Call transcription
- Insights into customer sentiment
- Key topics and keywords in your customer interactions
- Call monitoring for better quality assurance
- Moment analysis
- Agent level analysis
- Exhaustive call filtering
- Agent training
- Conversation analytics services
Eventually, all this valuable information about your customers will help you better understand their pain points, preferences, behaviors, and needs.
B. Top 10 conversation intelligence software
1. Enthu.AI
Enabled by advanced speech, natural language processing (NLP), and MI and analytics, Enthu.AI is one of the best conversation intelligence to invest in 2025.
It helps sales leaders and managers automatically collect, transcribe, and analyze customers’ communication.
From call monitoring to speech analytics, feedback management, custom QA hypotheses, and call filtering, its several advanced features help sales managers identify key trends and analyze customers’ sentiments, needs, and behavior.
This software helps sales reps learn and grow faster through continuous and actionable feedback.
You can track and compare agent calling improvements over time. Also, you can compare with other agents to understand relative performance and individual coaching and training needs.
The interface looks nice. Integrations are ready quickly. Have low costs, great monthly subscription. Best call transcription with analysis! Responsive team. Highly recommend!
Alex McConville
Head of Central Sales
Enthu. AI is an amazing and flexible conversational intelligence with strong integration capabilities. Provides high level of accuracy on call transcript and has strong word recognition.
Scott Bierbryer
Chief Revenue Officer
Best For:
- Use cases supported: Quality assurance, agency coaching, process improvement, customer experience.
- G2 Rating: 4.9 out of 5
- Languages supported: English, French
- Key features: Top accuracy, 100% call coverage, agent-wise analysis, custom call moments, custom evaluation forms.
- Pricing: Custom
2. Jiminny
Designed for leaders in sales, customer success, and revenue-generating teams, Jiminny’s conversation intelligence platform effortlessly promotes a culture of success.
With collaborative Playlists, onboarding new team members is a breeze, boosting productivity in record time.
By unifying business functions through the seamless sharing of customer insights, Jiminny ensures teams stay harmonized, enhancing the overall customer experience.
Gain unparalleled pipeline visibility with Deal Insights, and keep motivation high with coaching tools tailored to grow skills and confidence.
Plus, automate CRM activity logging with Sidekick, saving valuable time and ensuring data accuracy.
Best For:
Sale management, record, transcribe, calls analysis
- Primary Use Case: Enhancing performance, streamlining collaboration, and improving customer interactions.
- Pricing: Pricing for Jiminny varies depending on the organization’s needs, team size, and desired features. (Contact their sales team for personalized pricing information.)
- G2 Reviews: 4.6/5 (link to customer reviews)
Pros
- Over 90% of customers expressed satisfaction with Jiminny’s call recording and analysis features, highlighting its effectiveness in meeting their needs.
- Most of the users found Jiminny to be an effective coaching tool, indicating its value in helping sales teams improve their performance.
- 3 out of 5 customers praised Jiminny for its easy interface with CRM systems such as Salesforce and HubSpot, which streamlines workflows and increases productivity.
- The tool has time-saving capabilities, automatic call transcriptions, and summaries.
- Users said that platform helps them learn and develop by providing access to real-life call records.
Carla Jean B.
The commenting aspect in the recordings is helpful for my colleagues and me in knowing exactly where we can improve our calls. I also like the playlist for onboarding new members to the team
Cons
- Approximately 45% of customers express dissatisfaction with the limited customization options available in Jiminny.
- Around 30% of customers report experiencing difficulties with integrations, particularly with certain CRM platforms.
- 25% of users find inaccuracies or inconsistencies in the transcribed content, which impacts their overall experience.
- 35% of customers report a difficult learning curve for new users, especially when browsing sophisticated features or doing in-depth studies.
- The platform’s pricing structure does not reflect the value they receive, raising concerns about the platform’s ROI.
Nina C.
Sometimes the transcripts aren’t perfect, particularly with specific terms or acronymns, but you can always figure it out!
3. Gong
With its cutting-edge AI technology, Gong, a leading conversation insight platform, streamlines call reviews by 80%, saving valuable time for sales teams.
It revolutionizes sales by providing unparalleled insights from customer interactions, empowering teams to craft winning playbooks backed by data.
Automate coaching measurements and improve critical initiative success rates with real-time insights, ensuring your team is always on the path to success.
Trusted by over 4,000 customers, Gong automates tedious reviews, surfaces critical insights faster, and helps teams close more deals effectively.
- Use cases supported: Revenue optimization, sales training
- G2 Rating: 4.7 out of 5
- Languages supported: English
- Key features: Capture communications, supports integrations with various apps. Real time nudges. Deal qualification
- Pricing: $1000 per agent per month
We gathered countless genuine user reviews about Gong from sites such as G2 and Capterra. We have focused on the key aspects that are crucial for practical use. Here’s what we found:
Pros
- Gong helps users better understand their phone calls by providing in-depth call analysis, including talk ratios, conversation lengths, and topic breakdowns.
- With its quick access and topic searching features, the software makes it streamlined to review calls quickly by letting users find specific parts of conversation and topics easily
- 94% of users found Gong’s data helpful for coaching sessions because it tracks key metrics such as talk time, question frequency, and reps’ strengths and weaknesses.
- The software helps reps better engage with customers by understanding client needs and communication preferences through statistical data.
- Gong helps users make intelligent decisions using data from calls, helping them decide on sales strategies and how to improve products and customer relationships.
Densy J.
Gong has been super helpful in our introduction & discovery calls. I feel more confident taking calls as I know Gong will be there to capture everything – and help me through my pipeline through its tracker.
Cons
- This tool doesn’t always understand other languages (except English), making it difficult for some users who require accurate transcriptions in their preferred language.
- Nearly half of the users felt that it doesn’t record calls correctly, especially with webinar software, which may lead to missed opportunities for valuable insights and training.
- 5 out of 10 users mentioned that transcriptions aren’t always right, especially for technical or industry-specific terms, making it hard for users to understand.
- Gong doesn’t give enough options to follow the rules about recording calls and keeping things private, which is a problem for some companies.
- Many users found it challenging to locate specific calls due to the platform’s new timeline layout, wasting time searching for relevant information.
Miles B.
maybe that it doesnt have enough versatility sometimes i think that the dialauge gets messed up or that there really is no way of reading what happens next in the call
4. Chorus by ZoomInfo
Chorus by ZoomInfo stands out as the ultimate conversation intelligence tool, backed by 14 technology patents and proprietary machine learning.
It’s the fastest-growing product in its category, allowing sales teams to capture and analyze customer calls, meetings, and emails.
With instant access to transcriptions and insights, Chorus helps teams identify winning behaviors, reduce new hire ramp time, and drive overall team performance.
It offers deal intelligence, relationship management, market intelligence, and connected intelligence, providing a holistic solution for revenue growth.
From our research we have analysed that users find it a bit pricey with very limited features in basic plan.
Best For:
Contact centers, sales management, risk and compliance
- Use cases supported: Revenue intelligence, sales training
- G2 Rating: 4.5 out of 5
- Languages supported: German, English, French, Dutch, Portuguese, Spanish
- Key features: Meetings, calls and emails at one place, pinpoint actionable insights, built in integrations
- Pricing: Custom pricing
Pros
- Over 90% of customers are satisfied with its detailed meeting and call transcript features, allowing them to focus on the conversation rather than taking notes.
- Eight out of 10 users, especially new reps, felt that the software helps them learn from senior reps’ calls, aiding skill development and onboarding.
- This tool provides insights into call analytics and identifies areas for improvement, enhancing sales performance and increasing sales effectiveness.
- The automated recording and call organization features make it effortless to simply call reviews, search keywords, and extract snippets.
- Around 70% of customers noted its impact on team collaboration and coaching through call snippet sharing, feedback, and progress tracking.
Lisa H.
I love that my calls are recorded and are easily sharable to my clients. I also love that there is a transcript, so I can go back to the call and easily find the areas I need to re-listen to for notes and takeaways.
Cons
- Approximately 56% of users are frustrated by the software‘s English-only voice detection features, which hinder non-English speakers’ full platform utilization.
- Chorus.AI has some integration issues when connecting it with other services or platforms, such as CRM systems or email clients.
- Roughly 48% of users express concerns about the accuracy of transcriptions generated by Chorus.ai, which could potentially impact the quality of post-call analysis.
- Nearly half of the users found its navigation overly complex and unintuitive, slowing down the review process and decreasing user experience.
- Based on feedback from 51% of users, Chorus.ai lacks sufficient customization options to tailor the platform to individual user preferences or organizational needs.
Michelle P.
The call being recorded is obvious. It can sometimes be a little off-putting to folks on the call – I try to downplay it and let them know it’s my digital notetaker.
5. Observe.ai
Observe.AI revolutionizes contact center performance with its cutting-edge AI technology, providing real-time insights from 100% of customer interactions.
Empower your frontline teams with conversation intelligence platform to excel with live conversation intelligence built on industry-first contact center LLM.
Drive your business outcomes faster by uncovering valuable insights, supercharging team performance, and automating workflows for immediate impact across your organization.
- Use cases supported: Quality assurance, agency coaching
- G2 Rating: 4.6 out of 5
- Languages supported: English, Spanish
- Key features: AI-driven search, Intuitive moments builder, Built-in intelligence
- Pricing: Custom pricing (Starts from $80 per agent per month)
After analyzing one thousand user reviews of Observe.AI from respected platforms such as G2 and Capterra, we thoroughly assessed the functionality, generating these insights.
Pros
- Most users found that Observe.AI’s interface is intuitive and easy to navigate, contributing to a positive user experience.
- Over 70% of customers reported that Observe.AI’s AI technology is really good at effectively capturing and analyzing customer interactions.
- Almost all users said the software is easy and quick to set up, indicating that it’s great for organizations trying to improve their customer service quickly.
- 8 out of 10 users praised the tool’s comprehensive coaching features because it can help them address specific behaviors and topics during coaching sessions.
- The tool provides valuable insights and trend analysis based on call data, which can be leveraged to improve overall performance and customer satisfaction.
Asim R.
The best is that we are able to coach secific behvaiours as it gives us several options to choos from, it also has an advantage of adding several calls in One coachings which is great we are covering several topics in one coaching session
Cons
- Many users would like to improve the accuracy of call transcriptions, which makes it difficult to trust the data and coach agents well.
- Nearly 6 out of 10 users had trouble connecting the software with their existing telephony systems, making it tough to use despite its good features.
- Search functionality is average and could have been improved. This limitation could hinder users’ ability to locate and analyze specific call data efficiently.
- Observe.AI doesn’t always record whole calls that could impact the effectiveness of quality assurance processes and coaching sessions.
- Over half of the users expressed concerns about the lack of customization options, particularly regarding moments and scoring criteria.
Jericho G.
Perhaps the thing that I dislike about Observe.AI is the way there are calls/leads with missing information. Based on experience, some calls have no transcription or have recordings that are disrupted.
6. ExecVision
ExecVision stands out as the premier speech analytics software due to its unmatched ability to extract valuable insights from customer interactions.
With its smart alerts, performance dashboards, and advanced search capabilities, ExecVision empowers teams to identify key behaviors and replicate successful strategies.
Its voice recognition technology and mobile app offer flexibility and precision, ensuring no valuable conversation goes unnoticed.
While ExecVision’s Chrome Extension simplifies recording web-based conversations, its conversation cards provide a comprehensive overview, complete with annotations and CRM integration.
- Primary Use Case: Improving performance and customer experience through actionable insights derived from customer interactions.
- Pricing: Offer customized packages tailored to the specific needs of each organization. Contact them for custom pricing.
- G2 Reviews: 4.4/5 (Link to customer reviews)
We gathered countless genuine user reviews about ExecVision from sites such as G2 and Capterra. We have focused on the key aspects that are crucial for practical use. Here’s what we found:
7. CallMiner
By converting unstructured interactions into actionable data, CallMiner’s Eureka platform provides invaluable insights into customer sentiment, needs, and expectations across all channels.
Through advanced AI and machine learning, CallMiner analyzes conversations, identifies trends, and offers real-time guidance to enhance agent performance and drive positive outcomes.
This conversation intelligence platform provides deep understanding of customer interactions, helps organizations improve call center metrics, enhance training, ensure compliance, and ultimately boost revenue.
Best For:
Qualiy management, contact centers, sales effectiveness, risk and compliance
- Use cases supported: Call transcription, analysis, coaching, sales effectiveness, fraud detection
- G2 Rating: 4.5 out of 5
- Languages supported: Arabic, German, English, French, Hebrew, Hindi, Italian, Japanese, Korean, Malay, Dutch, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Chinese
- Key features: Omnichannel collection, speaker separation, playbooks, redaction
- Pricing: Custom pricing
Pros
- 90% of users value its ability to analyze extensive call volumes, providing valuable insights into customer interactions.
- Many customers found it has an intuitive interface that enables efficient platform navigation and quick business adaptation without training.
- The software offers many customizable features that allow businesses to effectively tailor the software to meet their specific needs.
- According to 65% of customers’ opinions, it has outstanding reporting capabilities that empower businesses to identify trends, monitor agent performance, and make data-driven decisions
- 70% of customers value the supportive community and resources provided, including forums, training sessions, and customer support.
Jason K.
I like the fact that there’s a tool that can score a chat/call/email for my consultants that I can then utilize during my 1:1 coaching sessions with each member of my team.
Cons
- 55% of customers struggle to adapt the platform to their needs, potentially hindering its ability to meet their business requirements effectively.
- Approximately 40% of customers require dedicated resources or personnel to use the platform effectively.
- The startup time for using the CallMiner Eureka platform is extensive, which could impact the product’s time value.
- Nearly half of the users face difficulties with the platform’s search functionality, impacting their ability to find specific insights efficiently.
- Every 6 out of 10 customers express concerns about the platform’s reporting capabilities, suggesting limitations in generating detailed reports.
Anonymous User
The transcription needs much improvement. With a Marketing Call Center and dealing with guests who have accents or possibly a southern drawl, the transcript of the conversation barely matches most of them. Speech to text needs much improvement
8. Avoma
Avoma stands out as the ultimate conversation intelligence software, providing a comprehensive solution for every stage of the meeting lifecycle.
From before the meeting with agenda templates and scheduling assistance to during the meeting with automatic recording and live bookmarking, and after the meeting with AI-generated notes and revenue intelligence, Avoma streamlines collaboration and insights seamlessly.
With its intuitive AI meeting assistant, Avoma saves time and enhances productivity for individuals, teams, and leaders alike.
- Primary Use Case: Optimizing collaboration, enhancing meeting outcomes, and leveraging conversation intelligence for data-driven decision-making.
- Pricing: Offers flexible plans, including a free option with basic features and premium options starting at $19/month. (Check their pricing page for more details)
- G2 Reviews: 4.6/5 (Link to customer reviews)
Pros
- 90% of customers said that Avoma’s greatly reduced the time they spent manually taking notes during meetings.
- Most of the users rely on transcriptions to capture important details and refer back to them with confidence.
- Avoma’s search feature saves them an average of 30 minutes per day by enabling quick and easy retrieval of specific moments or keywords from recorded conversations.
- 65% user expressed satisfaction with the platform integration automatic syncing of meeting data, including recordings, transcripts, and notes.
- 7 out of 10 users highlighted Avoma’s analytics capabilities as instrumental in identifying conversation trends and optimizing communication strategies.
Bill P.
I enjoy the transcript, the summary and the ability to toggle through the video recording. The Hubspot and email alerts make it convenient to align with prospects and opportunities.
Cons
- 70% of users express dissatisfaction with Avoma’s limited customization options available.
- Approximately 45% of users report that it fails to adequately catch technical phrases or accents, leading to frustration and the necessity for manual edits.
- Around 60% of users encounter difficulties with integrating the platform seamlessly with other software tools in their tech stack.
- Users expressed frustration with the app’s limited features compared to the desktop version.
- Half of the users report that the tool consumes significant bandwidth and device resources, especially during large-scale recordings.
Luke S.
I wish it had a better system on grouping calls and building a way to collect groups of calls in folders rather then tagging them.
9. Refract by Allego
Refrect, now known as Allego Sales Conversation Intelligence, is the premier conversation intelligence technology for sales, empowering sales teams to boost performance and revenue through actionable insights from every interaction.
By capturing and analyzing every customer conversation, Refract provides a clear vision of what works and what doesn’t, facilitating faster ramp time to top-performer status and increasing revenue.
Its AI-driven analysis reveals the DNA of successful calls, enabling data-driven performance coaching and accelerated results.
With features tailored for inside sales and SaaS sales teams, Refract allows users to uncover pivotal moments, coach teams effectively, and strategically craft messaging based on the voice of the customer.
- Primary Use Case: Accelerating revenue, boosting performance, and driving successful outcomes through actionable insights derived from every customer interaction.
- Pricing: Specific pricing details are not provided on the website. (Contact or demo request for more details)
- G2 Reviews: 4.3/5 (Link to customer reviews)
We gathered countless genuine user reviews about Allego from sites such as G2 and Capterra. We have focused on the key aspects that are crucial for practical use. Here’s what we found:
Pros
- 9 out of 10 users find Allego to be extremely user-friendly, which make it accessible to a wide range of users without requiring extensive training.
- An impressive 92% of customers express high satisfaction with the platform customer support services.
- Over 85% of users improve their team’s training and enhance learning outcomes, skill development, and accelerating the onboarding process.
- Nearly 80% of customers say content management capabilities help them streamline their workflow and organize training materials effectively
Jimmy W.
I love the fact we can save calls in the best practice library to enable the rest of the team to hear what good sounds like and to see what there piers are doing differently
Cons
- Approximately 70% of users are confused about the customization features in Allego.
- Many customers faced the challenges during the setup and onboarding process.
- Nearly 45% of customers express dissatisfaction with Allego’s reporting and analytics capabilities.
- Around 2 out of 10 customers find Allego’s conversation intelligence functionalities lacking in integration and usability.
- 35% of users found difficulties in managing and organizing content within Allego, indicating issues with content categorization, tagging, and bulk management.
David S.
Their reporting capabilities are not advanced nor very flexible. Allego doesn’t seem to test some of their enhancements and bugs have been discovered after launch.
10. Voyc
Voyc stands out as the leading conversation intelligence software specifically tailored for financial services firms, ensuring consistency and care in every customer interaction.
Trusted by dozens of industry leaders, Voyc’s comprehensive platform monitors 100% calls of interactions, providing actionable insights to reduce compliance risk, demonstrate performance, and identify customer vulnerabilities.
With features like compliance monitoring, risk identification, and performance reporting, Voyc empowers businesses to drive operational excellence, improve customer experience, and minimize regulatory issues.
Best for:
Call handling, Quality Assurance (QA), sales management
- Primary Use Case: Enhancing compliance, minimizing regulatory risk, and improving customer experience by monitoring and analyzing 100% of customer interactions.
- Pricing: Specific pricing details are not provided on the website. (Contact or demo request for more details)
- G2 Reviews: 4.4/5 (Link to customer reviews)
Pros
- 90% of clients are satisfied with VOYC’s features and functionalities, especially its capacity to streamline call monitoring and increase service quality.
- Many customers found it had significant reduction in time spent on manual QA analysis.
- Users appreciate VOYC’s ability to quickly identify and resolve communication breakdowns and service concerns.
- 75% of users appreciates the call monitoring functionality along with the agent training capabilities.
- Customers appreciate VOYC’s real-time problem-solving capabilities.
Raveshion M.
Their willingness to go the extra mile for the customer. The software itself is centered around the customer, and the user interface is simple for teams to adapt to
Cons
- 72% of customers expressed dissatisfaction with the transcript’s accuracy, highlighting instances where the transcript made errors or inaccuracies.
- 65% of users say system slowdowns affected their efficiency and workflow on the platform.
- 82% of reviewers mentioned frustration with the time it takes for additional features to be implemented, indicating a need for faster development and deployment cycles.
- 58% of customers expressed a desire for more administrative features to better manage calls and reports within the system.
- 47% of users reported difficulties owing to the lack of customer care staff, limiting their capacity to handle issues quickly.
Mafodi T.
It is unable to accurately grade calls that are in vaneqular, Someone else can also grade a call already graded removing the first persons name. I cannot see the date the call was graded .
C. Benefits of conversation intelligence software for B2B Businesses
The applications of conversation intelligence are extensive. Below are some of the significant advantages of conversational intelligence software:
1. Real-time personalized customer insights
Conversation intelligence software allows your sales reps to gather real-time personalized customer insights – their challenges, wants, needs, preferences, and behavior.
By identifying trends and critical moments during conversations, your reps better understand their performance objectively and receive immediate feedback for improvement.
Accordingly, you can tailor your business strategies and optimize the customer journey for better conversion rates.
2. Improved customer experience
The best way to improve customer experience is to capture your customers’ voice – what they care about, what they like or dislike about your business, and what motivates them to buy from you.
Are your customers not happy with a particular product? Do they find your website confusing? Do they want to talk to you before buying from you?
Using real-time insights from customer interactions, you can make adjustments, change, and boost your customer experience.
3. Data-driven decision making
Conversation intelligence software helps you to identify trends, themes, and opportunities to optimize your sales team’s performance.
When your reps better analyze your past customer data, they can better understand your customers and ultimately make data-driven decisions.
And when your decision has valid points and logic, you can improve your sales, marketing, and customer service efficiency and effectiveness.
4. Better sales training and coaching
Using conversation AI and analytics, this software auto-transcribes each call that you can utilize to train, coach, and nurture your sales reps.
You can find specific call moments, rate calls, share feedback, bookmark specific calls, create custom playlists, and track improvements to train and grow faster.
Moreover, you can compare your team’s performance with industry benchmarks across industries and roles.
5. Increased customer loyalty, trust, and retention
Without satisfied, happy, and loyal customers who continue to buy from you, your business won’t survive.
Listen to what your customers want and expect from you, and then try fulfilling their needs; they will trust you and become your loyal customers.
By investing in conversion intelligence software, you can not only hear your customers’ concerns and listen to their feedback through various resources but also analyze conversations’ tone, content, and context.
E. Conversation intelligence software in action
Until recently, voice teams only knew what’s happening around their conversations (e.g. first call resolution, average call duration, average wait/wrap up time etc.), not what’s happening within the conersations.
Almost always, someone had to either listen to the calls or rely on agents notes to identify what’s happening within the call.
Enters call transcription,conversation intelligence and coaching tools. They help voice teams derive meaningful insights from your voice calls, without the need to listen to even a single minute.
For example, you want to see how many of your agents are talking about relevant value propositions during the sales process.
With software like Enthu.AI, you can define your custom calling themes and start analyzing the conversations, as shown below.
Conclusion
Investing in conversation intelligence software can greatly benefit your business in various ways, from understanding your customers better to training your reps, boosting productivity, offering personalized solutions, and ultimately growing your business.
The top conversation intelligence technology listed above offers numerous features and functionalities tailored to meet the diverse needs of businesses across different industries.
By leveraging these ai tools, you can gain valuable insights from customer interactions, drive data-driven decision-making, improve customer experience, and stay ahead of the competition.
However, conducting thorough research, comparing options, and choosing the software that best fits your business requirements, goals, and needs is essential.
Remember, investing in conversation intelligence software is an investment in your business’s future success and growth.
Don’t shy away from embracing these innovative solutions, as they can significantly impact your bottom line and help you achieve your business objectives.
FAQs
1. What is conversational AI (artificial intelligence)?
Conversational AI refers to the use of artificial intelligence (AI) to allow computers to understand, process and respond to human language. Using Natural Language Processing (NLP), it powers virtual assistants, chatbots and other systems to engage in human-like conversations.
2. What is conversation intelligence software?
Conversation intelligence software is a tool that transcribes, and analyzes conversations, such as sales calls or customer support interactions. It enables organizations to understand their customer needs, improve their communication skills, and make informed decisions.
3. What is an example of conversational intelligence?
An example of conversational intelligence is a software that listens to customer calls, transcribes them, and analyzes the language spoken to determine customer satisfaction levels and areas for improvement, helping companies boost their service quality.
