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10 Best Call Transcription Software for Converting Calls into Text

10 Best Call Transcription Software for Converting Calls into Text

With work from home becoming a norm, we have been heavily dependent on voice calls and video meetings. Many times, you record these calls but it is very difficult to go back and listen to the entire conversation.

You might have thought if there could be a better solution to do this.

Can there be a way to ‘search’ the audio similar to the way you search within your emails?

Call transcription software can come to your rescue. They convert your calls into a searchable text format that can be readily accessed for business insights.

A. What is call transcription?

Call transcription is the process of converting your voice calls/meetings into a readable and searchable text format.

There are call trancription software that can help you with this process. These tools connect to your VoIP or video meeting tools, get the voice inputs (in real time or in bacth) and convert them into the text.

This is also called speech-to-text transcription. This text transcript can now be used to read the call, go to a particular keyword, and train or retrain your teams for the future

B. 6 benefits of call transcription software

1. Makes audio searchable

Call transcription tools make the audio files searchable.

Almost always, it is difficult to go back and listen to the entire audio again.

But with a text transcript at your disposal, you can jump to a particular moment or keyword and listen to the important parts of the call without the need to read the entire conversation.

2. Keep track of ALL customer conversations

Customer conversations are important for any company.

They contain deep information about your customer needs, their perception about your product or service and their inclination to purchase, churn or refer to other customers.

All of this can be very easily recorded and tracked using text transcripts.

3.Training and coaching needs

Transcription data can be used to train & coach new and existing agents .

These transcripts can be shared with other team members and agents for faster onboarding and training them on right customer language.

4. Creating a word cloud

Since customer data is precious, these transcriptions help you create a word cloud and understand customer sentiment about your product and service.

This can help you create a long term strategy for enhanced customer experience

5. Compliance and legal purposes

A lot of industries require various compliances to be met during a customer interaction.

A call transcription can make it easy for a company to find disceprancies and take proactive action.

6. Keep everyone in the loop

If someone misses an important meeting or call, the text transcription can come handy to bring them up to the speed and have the entire team on the same page

C. Top 10 call transcription software for 2022

1. Enthu.ai

Use case: Agent call monitoring, sales monitoring, compliance adherence, Agent training and coaching

G2 Rating: 4.9 out of 5 

Pricing: Starts with $45 per agent but custom priced for larger team

Languages supported: English, German, French, Spanish

Enthu is one of the top speech to text conversion software. It provides accuracy upto 95% with clear actionables in the form of moments achieved vs moments missed by an agent.

It gives a clear understanding of agent performance on the call and generates personalized coaching insights for each agent.

Enthu.AI


2. Fireflies

Use case: Transcription of meetings, annotation of transcription and creating notes at various junctures

G2 Rating: 4.5 out of 5 

Pricing: Starts with $19 per license for annual subscription

Languages supported: English

Fireflies is a horizontal player used for recording all the meetings.

The tool comes handy as a meeting notes taker and gives freedom to the user to go back to these notes whenever requiredfireflies


3. Avoma

Use case: Call transcription for sales teams

G2 Rating: 4.7 out of 5 

Pricing: $90 per agent per month (for plan allowing dialer & CRM integration)

Languages supported: English

Avoma provides call transcriptions for sales teams during and after the customer meeting.

It provides the transcriptions in the CRM. The tool analyzes the transcriptions and provides you with insights that help you reduce your sales cycle.

Avoma


4. Otter

Use case: Call transcription for business meetings, Call transcription for educational institutes.

G2 Rating: 4.3 out of 5

Pricing: $20 per user per month (for business users)

Languages supported: English

Otter helps business and educational institutes transcribe all their meetings to generate searchable text files, create word cloud and let its users share it across the team members for their reference.

Otter


5. Gong

Use case: Call transcripts for sales teams, Revenue intelligence

G2 Rating: 4.7 out of 5

Pricing: $1000 per agent per annum

Languages supported: English

Gong provides real time call transcription for your sales teams. Gong provides intelligent insights to the sales agents to take necessary actions on the call. It is one of the best tools in the industry and is good for enterprise clients.

Gong


6. Chorus

Use case: Call transcription for sales teams, Revenue intelligence

G2 Rating: 4.5 out of 5

Price: Custom pricing

Languages supported: German, English, French, Dutch, Portuguese, Spanish

Chorus provides real time call transcription for sales teams. It gives an in-depth analysis of each sales calls to help you understand what is working for your team.

It provides sales based dashboards to keep you abreast about your sales teams performance.

Chorus


7. Notiv

Use case: Call transcription for business meeting

G2 Rating: 5 out of 5

Pricing: $19 per user per month

Languages supported: English

Notiv helps the business team record and manage all the meetings from a single dashboard.

It records all the meetings, transcribes these meetings into text and provides an ability to generate necessary insights to the teams. Notiv makes sharing of relevant action items easy across your team members.

Notiv


8. Wingman

Use case: Call transcription for sales teams, Revenue intelligence

G2 Rating: 4.7 out of 5

Pricing: $60 per user per month

Languages supported: English

Wingman provides real time call transcriptions for sales teams. It provides necessary battle cards to enable sales teams to make their sales pitches better. It further helps in coaching the sales agents effectively

Wingman


9. Jiminny

Use case: Sales coaching, Call transcripts for sales teams

G2 Rating: 4.7 out of 5

Pricing: $65 per agent per month

Languages supported: Arabic, Bulgarian, Catalan, Czech, Danish, German, Greek, English, Finnish, French, Hindi, Croatian, Hungarian, Italian, Japanese, Korean, Latvian, Lithuanian, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Swedish, Turkish, Chinese (Simplified), Chinese (Traditional)

Jiminny helps your sales teams to get real time transcripts of the sales calls. Jiminny provides themes to these calls, provides insights about the stage of each deal and assists your sales teams take better decisions about the sales process.

Jiminny


10. Deeptalk

Use Case: Call transcription for business teams

G2 Rating: Not available

Pricing: $25 per user per month

Languages supported: English

Deeptalk provides call transcripts for various business meetings on different meetings and conferencing platforms. It further provides actionable insights derived from these meetings.

deeptalk

D. How to choose a call transcription software?

With so many options available in the market, it is sometimes confusing to choose the right tools for your business.

Here are a few things to consider while you choose a call transcription software:

1. Accuracy of transcription

 Look at the percentage of transcription accuracy provided by each tool. An ideal accuracy of 80-90% is good to go

2. Language support

 You would want to choose a tool that supports the language your teams use the most.

Most of the tools support English but there are only a few supporting other languages.

3. Use case

 A single call to text transcript might be just another file for you.

Till the time you write down the use case of how you are going to use these transcripts, you won’t get the value out of any tool.

There are generic tools which provide you transcription and options to write comments, and then there are some which have built vertical use cases like compliance, agent coaching, call center efficiency, revenue intelligence, etc. Choose the tool which helps you achieve your business goal

4. Real time vs post conversation analysis

 For your business, you might require a tool which provides you real time analysis while for some use cases, post conversation analysis is required.

According to your use case, you can make a right choice about the tool

Conclusion

The biggest advantage of call to text transcription is that it makes the audio files searchable. 

These audio files have very precious customer insights, competitive analysis and customer perception & sentiments. 

Call transcription software can help you increase revenue, optimize costs and enhance customer experience

These tools can help you convert the terabytes of data generated as audio files into meaningful and actionable data sets to enhance your business.

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