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13 Best Call Transcription Software in 2024

call transcription software

Explore the most sought-after call transcription software to try  in 2024

Has it ever happened in your customer service or call center that after hanging up the phone, you’ve wanted to listen to the recent conversation again to know exactly what the customer said?

Maybe you want to listen again to the solutions you provided to your customers for their queries, or maybe you’ve forgotten some important piece of information that your customer shared with you about their case.

Call recording definitely helps in situations like these, as you can listen to the entire conversation with the customer whenever needed. 

However, transcribing lengthy audio and video recordings requires considerable effort, and the pause-rewind-play cycle can be time-consuming.

This is where call transcription software comes in handy.

The new-age AI-powered call transcription tools have made note-taking a breeze. You can transcribe customer conversations in minutes, allowing you to focus on essential tasks. 

Today, there are a plethora of AI transcription tools in the market. Since every software has unique features and accuracy levels, how do you choose which is best for you?

Don’t fret! We’ve curated a list of top 13 AI call transcription software to help you find the perfect match for your business’ specific needs. 


In this guide, you’ll find:

  • What is call transcription?
  •  13 best phone call transcription software for 2024
  • Benefits of call transcription software
  • How to choose a call transcription software?

A. What is call transcription software?

Call transcription software is the technology to automatically convert audio or video (VoIP or traditional phone) conversations into written text without human interference.

This is also called text-to-speech transcription. 

These software use AI, natural language processing, machine learning algorithms, and data analytics to recognize and transcribe speech in real-time. 

This text transcript can now be used to read the call, go to a particular keyword, and generate tons of insights to coach your agents better.

Here’s how it typically works:

  • Audio Input: The software receives audio data from phone calls, in analog or digital formats.
  • Speech Recognition: Utilizes advanced algorithms to convert spoken words into text by analyzing audio segments. 
  • Language Processing: Enhances accuracy and comprehension by identifying grammar, punctuation, and proper nouns. 
  • Transcription Output: Generates written text reflecting the content of the call, either in real-time or post-call. 
  • Post-Processing and Accuracy Improvement: Refines transcription accuracy through contextual analysis and machine learning techniques. 
  • Output Integration: Transcribed text can be seamlessly integrated into various applications or systems for further use.

Upload a call


B. Top 13 call transcription software for 2024

1. Enthu.AI

Ehthu.AI is among the best call transcription software that lets you record, transcribe, summarize, and analyze customer-agent conversations with 95%+ accuracy. 

Whether you’re a BPO/call center, banking, e-commerce, EdTech, healthcare, or SaaS business, Enthu.AI is tailored to meet your specific call transcription needs. 

It supports various popular dialers and video conferencing platforms, including Zoom, AirCall, CallHippo, Cloudtalk, Dialpad, Webex, and Outreach. 

It’s an advanced conversational intelligence software that uses AI-powered tools to generate written transcriptions in many languages.

Also, you can transcribe live phone calls or video broadcasts in real-time.

With a clear understanding of customer queries and agent performance in written text, you can improve your customer service and generate personalized coaching insights for each agent.

Call transcription software -Enthu.AI Dashbboard

Pros: AI features for instant call transcription and analysis, Automatically transcribe phone calls and video conversations, integrate with almost all popular third-party apps, and refer call dialogue text for quick quality checks

Cons: More specifically for call center,customer service and sales coaching.

Primary Use Case: Collecting, transcribing, and analyzing audio, video, and text conversations in real-time to better understand customers’ needs, behaviors, and sentiments, as well as providing sales coaching and training to improve reps’ productivity.

Pricing: Starts at $59 per agent/month. Besides, custom pricing is also available for business-specific needs. (Check their pricing page for more details)

G2 Reviews: 4.9/5 (link to customer reviews)


2. Fireflies

Fireflies excels as the ultimate meeting assistant, seamlessly recording, transcribing, and summarizing conversations for various teams, especially in recruiting, marketing, and media.

Its integration with popular apps like Slack and Notion enhances collaboration, and the innovative AskFred feature functions like a ChatGPT meeting assistant, answering questions and generating content. 

With intelligent search capabilities, speech analytics, and versatile file format support, Fireflies offers comprehensive meeting insights.

The tool’s focus on meeting analytics makes it stand out for refining communication strategies, making it ideal for sales, marketing, and product teams.  

Fireflies dashboard

Pros: Easy to set up, seamless integration with popular collaboration apps, comprehensive meeting assistance, advanced search capabilities, and call analytics and insights.

Cons: Exclusively for online meetings, support one language per meeting, no translation of transcription in other languages. 

Primary Use Case: Mainly used as a meeting assistant for various teams, including recruiting, marketing, and media.

Pricing: Fireflies offers flexible pricing plans tailored to different user needs: free, pro, business, and enterprise. (Check their pricing page for more details)

G2 Reviews: 4.7/5 (link to customer reviews)


3. Trint

Trint stands out as a top transcription software with its exceptional accuracy of up to 99% and user-friendly interface. 

It simplifies transcription tasks with easy uploads and intuitive editing tools, enabling effortless collaboration among team members. 

With versatile output options and strong security measures, Trint ensures data protection and confidentiality. Its web and mobile live transcription, automatic language detection, and simple editing features help you craft and tell stories faster. 

Whether audio, video, or live streaming, Trint’s AI transcribes, translates, edits, and converts every word into more than 40 languages.

Trint Dashboard image

Pros: Support for over 40 languages, easy to use and almost 100% accuracy, real-time collaboration with team members, and security and confidentiality of the content. 

Cons: Expensive compared to other tools, no human transcription, can only record calls within the US and Canada, and doesn’t support multi-factor authentication.

Primary Use Case: Ideal for journalists, content creators, and professionals in various industries who require accurate and efficient transcription services for creating articles, blogs, social media content, podcasts, and more.

Pricing: Starter plan starts at $52/per seat/m. Custom plans are also available for enterprises. (Check their pricing page for more details)

G2 Reviews: 4.4/5 (link to customer reviews)


4. Otter.AI

Otter.ai is a great call transcription software for a few key reasons.

Firstly, its integration with popular video conferencing platforms like Zoom, Microsoft Teams, and Google Meet makes it incredibly convenient. 

Its AI-powered transcription capabilities are not just about transcribing; Otter also offers features like real-time recording, automated summaries, and action item identification, making it a comprehensive meeting assistant.

What’s more, Otter’s ability to sync with calendars ensures seamless transcription for both virtual and in-person meetings, saving users time and effort. And with its user-friendly mobile apps for iOS and Android, recording and transcribing on the go is a breeze.

otter dashboard

Pros: Easy to use, well-designed mobile apps, seamless integration with calendar and third-party apps, extract sales insights like budget, need, and timeline. 

Cons: No option to remove filter words, no human transcription option, poor live-chat support, and only support the English language. 

Primary Use Case: Automating meeting recording, transcription, and summarization, integrating seamlessly with video conferencing platforms for efficient collaboration.

Pricing: Offers a free plan with limited transcription minutes and paid plans starting at $10/month. (Check their pricing page for more details)

G2 Reviews: 4.2/5 (link to customer reviews)


5. Gong

Gong is a top-notch call transcription software with a real-time transcription feature tailored for sales teams. 

With seamless integration with popular web conferencing services like Microsoft Teams and Zoom, it offers expert analytics and intelligent insights to enhance client interactions. 

Its AI-driven platform boasts over 85% accuracy, recognizes speakers, tracks talk times, and suggests improvements.

Gong’s revenue intelligence platform provides a holistic view of customer interactions, helping sales teams identify risks, opportunities, and market trends. 

Though priced higher, Gong’s specialized features make it invaluable for optimizing client-facing interactions and achieving sales targets.

gong dashboard

Pros: Easy to use, user-friendly interface, highly reliable and trusted, and Outstanding customer service. 

Cons: Expensive as compared to other software, and sometimes, calls are not recorded and don’t appear in calling history.

Primary Use Case: Used by sales teams to transcribe real-time video calls and meetings, analyze client interactions, and improve sales performance.

Pricing: The pricing model depends on a few factors specific to your team. (Check their pricing page for more details)

G2 Reviews: 4.7/5 (link to customer reviews)


6. Scribie

From video to audio, podcast, academic, legal, marketing, and more, Scribie provides a wide range of transcription solutions for your business. 

Trusted by industry giants like Netflix, Google, and Airbnb, Scribie ensures accuracy through a meticulous transcription process, boasting a 99%+ accuracy guarantee.

The platform’s human-verified transcripts undergo a thorough review, proofreading, and quality check, ensuring consistent and reliable results. 

Scribie’s commitment to confidentiality, with access restricted on a need-to-know basis, makes it a secure option for sensitive content.

The platform also provides additional features like SRT/VTT files, strict verbatim transcripts, and more.

Scribie dashboard

Pros: Manual and automatic transcription, simple and easy to use, several additional features and affordable per minute pricing.

Cons: Need for self-correction, fewer advanced and integration features, and only support the English language. 

Primary Use Case: Best suited for individuals and businesses looking for an affordable and reliable solution for transcribing audio files

Pricing: Offers transparent pricing starting at $0.80 per minute for transcription services. You can choose between automated or manual transcription options based on your budget and accuracy requirements. (Check their pricing page for more details)

G2 Reviews: 4.6/5 (link to customer reviews)


7. Amberscript

AmberScript is the top choice for call transcription software due to its blend of cutting-edge AI technology and professional human transcribers. Whether it’s transcription, subtitling, dubbing, translations, or audio description, AmberScript caters to diverse business needs.

With human-made transcription, you can rely on accurate transcripts with up to 100% accuracy, ensuring your call recordings are transformed into reliable text. 

On the other hand, machine-made transcription offers a cost-effective solution with an impressive accuracy of up to 85%, making it ideal for smaller projects. 

AmberScript guarantees fast turnaround times, allowing you to receive your transcripts in as little as 24 hours or even minutes. 

Amberscript dashboard

Pros: Combination of human and automatic transcriptions, fast, efficient, and 100% accurate, user-friendly interface, and versatile solutions. 

Cons: Less accuracy in automated transcriptions, complicated editing process, and language limitations. 

Primary Use Case: Ideal for businesses and individuals seeking fast, accurate, and versatile audio-to-text, subtitling and translations solutions.

Pricing: The basic plan starts at $8 for a one-time project. (Check their pricing page for more details)

G2 Reviews: 4.4/5 (link to customer reviews)


8. Sonix

The next call transcription software on our list is Sonix, which you can use to transcribe, organize, and search audio and video files. 

With its cutting-edge AI technology, it offers fast, accurate, and affordable automated transcription services in over 39 languages. 

Whether you need transcripts for meetings, interviews, or any audio or video content, Sonix’s in-browser editor provides easy editing, organization, and sharing capabilities. 

With features like automated subtitles, translation, and summaries, Sonix ensures your content is transcribed and enhanced for wider accessibility. Trusted by major brands like Google, Microsoft, and Warner Bros, Sonix is the top choice for efficient and precise call transcription.

Sonix Dashboard

Pros: Fast and accurate transcriptions, multilingual support, enhanced features, and a browser-based editor.

Cons: The pricing structure is complicated, a bit slow, and cannot support live speech-to-text conversions.

Primary Use Case: Used for transcribing audio & video for professionals like journalists & marketers to students & businesses.

Pricing: Offer standard, premium, and enterprise plans. It also provides a 30-minute free trial, you can choose from subscription plans that suit their transcription needs. (Check their pricing page for more details)

G2 Reviews: 4.7/5 (link to customer reviews)


9. Fathom

Fathom is a valuable call transcription software that offers a seamless experience for recording, transcribing, highlighting, and summarizing meetings, all in real-time. 

Fathom’s user-friendly interface allows users to highlight key moments during video calls, and its AI promptly generates accurate summaries. 

It’s particularly beneficial for Zoom meetings, providing precise call notes and easy synchronization with CRMs like HubSpot and Salesforce. 

Fathom’s advanced features include integrating with popular documentation tools and generating shareable links, enhancing collaboration, and streamlining workflow. Moreover, its privacy-focused approach ensures that all recordings and data remain 100% private and secure. 

fathom dashboard

Pros: Fast and accurate transcriptions, simple and intuitive interface, seamless integration with popular documentation tools, and easy synchronization with CRMs like HubSpot and Salesforce

Cons: Limited free-version features, note-taking only available for Zoom, and dependence on internet connection.

Primary Use Case: Used for recording, transcribing, and summarizing meetings, especially during video calls. 

Pricing: The standard plan starts at $24 per user/m, while the pro starts at $29 per user/m. (Check their pricing page for more details)

G2 Reviews: 5/5 (link to customer reviews)


10. Rev

The third call transcription software on our list is Rev because it offers flexibility with a choice between human-made and AI transcriptions. Just upload your files, transcribe your audio or video files in minutes, and find value in your transcript. 

With human transcriptions, you’re assured 99% accuracy within 24 hours, while AI transcriptions offer faster turnaround at a lower price, though with a 90% accuracy guarantee. 

Rev also offers various add-ons for additional features, making it adaptable to different requirements. Its collaborative web space and seamless integration with cloud services enhance productivity.

rev dashboard

Pros: Both human-made and AI transcription options, faster turnaround times, competitive pricing, collaborative web space, and integration with cloud services.

Cons: Limited integration options, additional fees for add-ons, clunky mobile apps, and ineffective customer service.

Primary Use Case: Best for professionals who regularly require transcription services and value the option to choose between human and AI transcriptions based on specific project needs.

Pricing: Rev offers a pay-as-you-go model, starting at $1.50 per minute for human-generated transcriptions or 25 cents per minute for AI transcriptions. (Check their pricing page for more details)

G2 Reviews: 4.7/5 (link to customer reviews)


11. MeetGeek

MeetGeek revolutionizes meeting productivity by automating the entire process, from recording and transcribing to summarizing and sharing insights. 

Say goodbye to the hassle of note-taking and manual transcription, as MeetGeek effortlessly handles it all for you. Its AI meeting assistant captures key highlights and action items, saving you valuable time and ensuring no detail gets overlooked. 

With seamless integration with your favorite tools and easy access to meeting insights, MeetGeek empowers teams to collaborate more effectively and make informed decisions. 

Trusted by over 10,000 teams worldwide, MeetGeek is the ultimate solution for maximizing the value of your meetings.

Meetgeek Dashboard

Pros: Automatic recording and transcription, AI-generated insights with key highlights, seamless integration with Google Calendar, Slack, and HubSpot, and versatile use cases. 

Cons: Some users may require time to familiarize themselves with all features and functionalities and limited customization options. 

Primary Use Case: Great for streamlining meeting management processes and automating tasks such as recording, transcribing, summarizing, and sharing meeting insights. 

Pricing: Offer four monthly and annual pricing plans. The basic plan starts for free, while the enterprise plan at $59 per user/m. (Check their pricing page for more details)

G2 Reviews: 4.7/5 (link to customer reviews)

12. Happy Scribe

The last call transcription software on our list is Happy Scribe. With its state-of-the-art AI technology and collaboration features, Happy Scribe emerges as a reliable and trusted solution for transcription and subtitling needs.

With support for a wide range of languages and a seamless transcription process, it caters to users of all sizes and needs. 

Its interactive editors simplify the editing process, while multiple export formats ensure platform compatibility. The platform’s security measures guarantee the confidentiality of files, offering peace of mind to users. 

Happy Scribe dashboard

Pros: User-friendly application, affordable pricing, video caption feature, and relevant information through accurate call transcripts.

Cons: Does not support AI, time code mismatches, and speaker separation can be challenging.

Primary Use Case: Primarily used for transcribing audio and video files into text and adding subtitles to videos. 

Pricing: Offers free, basic, pro, and business plans. The basic plan starts at $10 per month, while the business plan at $29 per month. (Check their pricing page for more details)

G2 Reviews: 4.8/5 (link to customer reviews)

13. Riverside

Whether you’re a podcaster, video creator, producer, or marketer, Riverside provides a reliable solution for transcription needs with its user-friendly interface and superior-quality output.

It is a versatile platform that not only helps in creating high-quality podcasts and videos but also offers impressive AI transcription services.

It transcribes audio and video recordings into text with exceptional accuracy in over 100 languages. 

With its text-based editor, users can easily edit recordings by editing the transcript directly, making the process seamless and efficient for producing polished content.

Riverside dashboard

Pros: Impressive AI transcription services, transcribe content in over 100 languages, fast transcription speed, and text-based editing. 

Cons: Poor customer support, some users faced video glitches, and dependence on the internet. 

Primary Use Case: Mainly used for studio-quality recording and fast editing for podcasts, interviews, social media clips, webinars, and more. 

Pricing: Offer free, standard, pro, and business plans. The most popular plan starts at $24 per month/user (Check their pricing page for more details)

G2 Reviews: 4.8/5 (link to customer reviews)


C. 6 benefits of call transcription software

Wondering how call transcription can help your sales teams? Here are the top five reasons why you should consider investing in these tools.

1.  Find transcription in seconds

 These tools help you seamlessly search and scan transcribed calls to quickly find the most vital information, keynotes, and phrases.

All this saves your sales leader or manager a lot of time, energy, and frustration.

As an example, here’s how you can search your entire calling database for specific keyword/phrases within Enthu.AI.

Search calls for keywords

2. Never miss a detail

Keep a record of every customer-agent conversation for as long as you want for reference.

When you’ve recorded and transcribed conversations between your agent and customers, you’re confident that nothing gets lost in translation.

track conversations

3.Training and coaching needs

You can use transcriptions to identify where your agents are lacking in complaint handling, communication, product selling, and more.

You can share these valuable insights with your reps and even with new hires to provide valuable training and coaching opportunities.

4. Creating a word cloud

Since customer data is precious, these transcriptions help you create a word cloud and understand customer sentiment about your product and service.

This can help you create a long term strategy for enhanced customer experience

5. Peace of mind with compliance 

Having ready call transcripts allows your sales team to be better prepared for the health and security of your business.

Since you’ve evidence and proof of the conversations, you can easily identify any discrepancies in legal compliance and take immediate action to fix them. 

track compliance

6. Keep everyone in the loop

If someone misses an important meeting or call, the text transcription can come handy to bring them up to the speed and have the entire team on the same page.

7. Uncover strengths and weaknesses 

Call transcription software offers an opportunity to customer service agents to listen to their conversations and eventually gain insights about their strengths and weaknesses.

This is a great way to pinpoint what you should avoid and what you should continue doing to serve your customers the best way.


D. How to choose a call transcription software?

With so many options available in the market, how would you decide which tool is the best option for you? 

When selecting software for your business, especially for sales teams, ensuring that your chosen solution aligns with your specific needs is crucial. 

You should consider a few factors, such as:

  • Transcription accuracy: Go for one with 90% to 100% accuracy.
  • Use cases: Choose one that offers vertical use cases like compliance, agent coaching, call center efficiency, revenue intelligence, etc., and helps you achieve your business goals.
  • Post-conversation analysis: Depending on your sales team’s needs, select software that offers real-time transcription and post-conversation analysis features. 
  • AI capabilities: Choose a software that provides automated call transcription using AI, speech analytics, NLP, and ML technologies. 
  • Language support: Choose a software that can translate and transcribe various foreign languages and, most importantly, support the language your teams use the most.  
  • Cost and budget: Last but not least, invest in a software whose pricing won’t break your bank. Ensure your software suits your company’s resources and the price is worth the features.

Conclusion

The list above highlights some of the most sought-after call transcription software available in 2024. 

By leveraging the power of AI-driven transcription tools, businesses can gain valuable insights from customer interactions, identify trends, and drive informed decision-making. 

With the right software in place, you can take your customer service or call center business to the next level, staying ahead of the competition and delivering exceptional service to your customers.


FAQs

1. Can call transcription software work with different languages? 

 Yes, many call transcription tools, such as Enthu.AI and Sonix, support multiple languages, providing transcription and insights for diverse linguistic needs.

2. Is there a free option available for call transcription software? 

Yes, some software offer free plans with limited transcription minutes, making them accessible for users with basic transcription needs.

3. How do I ensure compliance and security with call transcription software? 

Call transcription software prioritizes data security, ensuring confidentiality, and restricting access on a need-to-know basis to meet compliance requirements.

 

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