Enthu Blogs

Sales is a multifaceted process that involves building relationships, providing solutions, communication and negotiation, and finally—closing the deal.  All of these activities contribute to the ultimate goal of a sale,...

Call centers handle anywhere from 100 to 1,000 calls every day.  As a result, they handle a large amount of data on customer interactions, which is incredibly difficult to access,...

Whether you’re a startup, SMB, or large enterprise, your customers are the backbone of your business.  Therefore, building long-lasting relationships with them and providing exceptional customer service is vital to...

Ever wondered how top-performing sales teams stay ahead in today's fast-paced market? It's all about embracing cutting-edge technologies that make their jobs easier and more effective. Take Customer Relationship Management...

Thanks to technological advances, you can track and measure pretty much anything about your customer service or sales representatives’ performance.  But just gathering data isn’t sufficient, especially regarding sales coaching....

Conversion rate is one of the most common KPIs used by marketing professionals, sales teams, call center agents and business professionals.  It’s a key metric that tells you how your...

Landline phones are a relic from a bygone era.  There was a time when they used to be the heart of the home and business.  With the advancement of Internet...

Playvox is a popular contact center software for quality management, workforce management, agent performance optimization, and beyond. Playvox equips you with a cloud-native, digital-first customer service solution that allows your...

“Coaching is unlocking a person’s potential to maximize their growth.” - John Whitmore. Everyone needs a coach. It doesn’t matter whether it’s a sportsperson, student, business owner or employee. We...

Has it ever happened in your customer service or call center that after hanging up the phone, you've wanted to listen to the recent conversation again to know exactly what...

There is a famous phrase, “people buy people”. It simply means people are more likely to buy from people they know, like, and trust.  Even today, 71% of customers are...

According to HubSpot, “About 68% of customers are willing to pay more for products and services that are known for offering excellent customer service experiences.  And it’s your call center...