Enthu Blog

Are No Call No Show (NCNS) incidents haunting your call center?  You're not alone.  Absenteeism costs the industry billions annually, with NCNS being a significant factor in this loss....

"Wait… did they just skip the legal part of the call?"  If you’ve ever managed a call center, you know that feeling. Running a call center is already a lot—hiring, training, hitting ta...

Ever feel like you’re delivering great service but still losing customers? You’re not alone. Many support and Quality assurance teams rely on instinct, not data. They miss the signals...

Are you drowning in customer interactions but struggling to extract meaningful insights from them?  Every call, query, and complaint is key to better customer satisfaction, improved sales...

What’s the perfect time to call your customers? It’s simple: when they’re ready to hear from you. Timing is everything when it comes to customer interactions. When schedules are off...

Did you know that 74% of consumers are at least somewhat likely to buy based on experiences alone.  Therefore, businesses need to deliver exceptional customer service to their customers. ...

Call centers have become pivotal in shaping customer perceptions and building loyalty in the modern customer-centric landscape.  Every interaction—be it a complex inquiry resolved through...

Every business knows the frustration of unhappy customers.  Whether it's a delayed response, a technical issue, or a question left unanswered, customers expect fast, efficient help.  P...

Running a contact center is a challenge.  You’re managing agent performance, handling customer complaints, and ensuring smooth operations—all while trying to control costs.  Maybe you'...

Sales calls offer numerous benefits to your business.  It helps you understand your prospects’ needs & preferences so you can provide tailored solutions to convert them into customers...

If you’re part of the call center industry by any means, you’re well aware that managing a call center is no small feat.  The complexities of ensuring that every customer has a seamless e...

It’s 2025. You wouldn’t manually scan every single email for spam.  Neither would you check every payment by hand. So why are you still auditing calls like it was 1995? Manual QA...