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Call Center Performance Management

What is Contact Center Performance Management?

Providing top-notch customer service every single day isn't just a goal for your call center reps—it's a promise they keep.  At the core of this commitment is contact center performance...
Call Center Quality Management
call center analytics software

What is Call Center Analytics Software?...

Picture this: In the call center, your agents work tirelessly to assist customers, resolve issues, and leave a lasting impression.  Amidst this hustle, how do you ensure that every interaction...
AI in Call Centers

17 Best Sales Enablement Tools for...

Prospecting is one of the most challenging tasks of the sales process.  According to HubSpot, more than 40% of salespeople say this is the hardest task assigned to them. Sales...
Sales Software
plug holes in your sales funnel

How to Plug Holes in Your...

According to Allied Market Research, the global home improvement market size was $316.8 billion in 2020 and is projected to reach $585.3 billion by 2030, growing at a CAGR of...
Sales
agent onboarding

Save 1 Month in New Agent...

Agent onboarding is a never-ending cycle for your home improvement business’ customer service department.  Because the average lifespan of an agent is one year, you must retain new hires again...
Sales
appointment set rates

How Enthu.AI Helps in Ramping Up...

If you’re a home improvement contractor or installer, securing appointments with your potential customers is paramount to sustaining and growing your business.  From enhanced sales opportunities to improved lead quality...
Sales
Sales Rep Skills

How to enhance sales rep skills...

Are you a contractor or installer looking to improve your sales rep skills and performance so they can close more deals?  Converting your prospects into customers takes a lot of...
Sales Training and Coaching
John Toohill, Marketing Manager

How HomePride Bath Increased Their Revenue...

Hi, my name is John Toohill, marketing manager at Home Pride Bath and shower systems. Situations before Enthu.AI It would take me a very long time to pull calls, to...
Customer Testimonial
QA Scorecard

How to build a Quality Assurance...

Welcome to our guide on crafting a top-notch Quality Assurance (QA) scorecard for 2024!  Whether you’re in customer service or managing a call center, you can’t run a successful business...
Agent scorecard
Future of Coaching

The Future of Sales Coaching: AI...

In the dynamic landscape of agent sales coaching, a transformative revolution is underway, comparable to the shift from 2G to 5G and the emergence of blockchain technology. In an era...
Sales Training and Coaching
Conversation Intelligence Software

10 Best Conversation Intelligence Software For...

Understanding your customers is one of the most critical aspects of your business success. Knowing and uncovering valuable customer insights offer numerous benefits to your business, from personalization to target...
Sales Software
AI in contact center

AI in Contact Centers: A Detailed...

 AI in contact center is no longer a new concept that we used to talk about. Today we can see a lot of commercial sectors using technology to improve customer...
AI in Call Centers

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