100+ Call Monitoring Parameters ...
Want to provide exceptional support, improve customer experience, and boost brand reputation?
If yes, it's crucial to understand how effectively your customer service representatives hand...
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Aug 27, 2024
9 min read
Artificial Intelligence In Finan...
In today’s digital and competitive world, customers expect immediate support and personalized experiences from contact centers for financial institutions.
Often bogged down by outdated t...
Aug 21, 2024
9 min read
A Complete Guide on PII Redactio...
In today's world, where data breaches and privacy issues are constantly making headlines, keeping sensitive information safe has never been more crucial.
This is especially true for cont...
Aug 16, 2024
15 min read
Customer Service Coaching: Effec...
Modern customers expect consistent and exceptional experiences across all touchpoints of a business.
In fact, 97% of customers say customer service is crucial for brand loyalty.
Cust...
Aug 7, 2024
7 min read
What Is Contact Center Technology?
We have all been in a situation where a product or service we use frequently has an issue.
With no way to fix it, we call the contact center for help, only to have to navigate through a ...
Jul 31, 2024
10 min read
Cold Calling Script – 13 B...
Did you know that the average salesperson makes 52 calls per day?
However, some reports revealed that call center agents make about 100 calls a day.
If you are also a customer servic...
Jul 23, 2024
11 min read
What is After Call Work in Call ...
Why Your Call Center Isn’t Truly Done When the Call Ends
Most people think the job’s done when the customer hangs up.
But for agents, that’s when the real grind kicks in.
Every call...
Jul 17, 2024
8 min read
AI in Customer Service: Trends, ...
Customer service is no longer just about solving problems—it's about doing it fast, consistently, and at scale.
According to Salesforce, 88% of customers say the experience a company prov...
Jul 10, 2024
10 min read
Call Audits in Call Centers: A C...
Are you a call center manager looking to enhance the quality of your customer interactions?
Today’s call centers face a myriad of challenges, from maintaining consistent service quality ...
Jul 4, 2024
9 min read
Top 13 Sales Performance Metrics...
Sales is a multifaceted process that involves building relationships, providing solutions, communication and negotiation, and finally—closing the deal.
All of these activities contribute...
Jun 26, 2024
9 min read
An Ultimate Guide to Speech to T...
Call centers handle anywhere from 100 to 1,000 calls every day.
As a result, they handle a large amount of data on customer interactions, which is incredibly difficult to access, analyze...
Jun 20, 2024
8 min read
What is Post Call Analysis in a ...
Whether you’re a startup, SMB, or large enterprise, your customers are the backbone of your business.
Therefore, building long-lasting relationships with them and providing exceptional c...
