Enthu Blog

What’s the perfect time to call your customers? It’s simple: when they’re ready to hear from you. Timing is everything when it comes to customer interactions. When schedules are off...

Did you know that 74% of consumers are at least somewhat likely to buy based on experiences alone.  Therefore, businesses need to deliver exceptional customer service to their customers. ...

Call centers have become pivotal in shaping customer perceptions and building loyalty in the modern customer-centric landscape.  Every interaction—be it a complex inquiry resolved through...

Every business knows the frustration of unhappy customers.  Whether it's a delayed response, a technical issue, or a question left unanswered, customers expect fast, efficient help.  P...

Running a contact center is a challenge.  You’re managing agent performance, handling customer complaints, and ensuring smooth operations—all while trying to control costs.  Maybe you'...

Sales calls offer numerous benefits to your business.  It helps you understand your prospects’ needs & preferences so you can provide tailored solutions to convert them into customers...

If you’re part of the call center industry by any means, you’re well aware that managing a call center is no small feat.  The complexities of ensuring that every customer has a seamless e...

It’s 2025. You wouldn’t manually scan every single email for spam.  Neither would you check every payment by hand. So why are you still auditing calls like it was 1995? Manual QA...

You’ve probably called a company to resolve a problem or make a complaint, right? Or maybe you’ve received a call from your bank offering a new credit card. Perhaps you've placed an order by...

What makes a successful call center? A big office? Lots of agents? High call volumes? No! It’s the ability to meet the customers’ expectations with the best level of customer servic...

Are you struggling with the high call volumes, long wait times, and unsatisfied customers in your contact centers? You’re not alone! In today’s fast-paced world, many call centers face...

As digitization now dominating the global banking system, customer expectations of financial institutions have risen noticeably. They want a lighting-fast response, 24*7 customer support...