Enthu Blog

Think of your call center. You’ve got the headsets, the software, and the agents lined up.  Your goal is to connect with customers fast and solve their problems. But what if a chunk of yo...

Customers always want quicker solutions, personalized attention, and easier ways to engage. 90% of customers consider a prompt response essential when they have a customer service inquiry.  ...

Imagine you step into a store for the first time. You’re excited to explore, but you don’t quite know where to go.  The layout might be unfamiliar, the signage might be confusing, and...

You are in a fast-paced world. Your customers expect fast answers and genuine connections.  If you want to expand your market reach and accelerate sales cycles, outbound call centers are ...

69% of consumers are still loyal to certain brands in 2024  When your customers walk into their favorite store or visit their trusted service provider’s website, there is a special feelin...

Quality assurance (QA) plays a crucial role in ensuring optimal customer interactions and service excellence.  While MaestroQA is a widely used platform, businesses often seek alternative...

Ever been on a call and suddenly heard nothing but silence?  In customer service, this silent moment is called "dead air." For call centers and customer service teams, dead air represe...

In an era where every second counts, few things frustrate customers more than long hold times.  According to research, the average person may spend up to 43 days of their life on hold.  ...

If you run a healthcare clinic, handle insurance claims, or manage patient data for a hospital, you’ve probably felt the pressure of making sure all those phone calls and data transfers stay...

Sales professionals often struggle to get quality time with the right people.  You’ve probably called many leads, only to hear them say they’re not interested or too busy.  It can be f...

Taking card payments over calls? You’re handling gold. But with that comes risk. A single exposed card number can cost you big. In 2023 alone, payment card fraud losses hit $38.5 billi...

How to express empathy in words? The ability to demonstrate empathy is vital for every employee in the call center business. As customer-facing professionals, we need to show empathy ...