Enthu Blog

Why Your Call Center Isn’t Truly Done When the Call Ends Most people think the job’s done when the customer hangs up. But for agents, that’s when the real grind kicks in. Every call...

In today's fast-paced world, customer expectations are higher than ever. Customers want quick, personalized, and effective support at any time of day. For many support teams, this can feel l...

Are you a call center manager looking to enhance the quality of your customer interactions?  Today’s call centers face a myriad of challenges, from maintaining consistent service quality ...

Sales is a multifaceted process that involves building relationships, providing solutions, communication, and negotiation, and finally - closing the deal.  All of these activities contrib...

Call centers handle anywhere from 100 to 1,000 calls every day.  As a result, they handle a large amount of data on customer interactions, which is incredibly difficult to access, analyze...

Whether you’re a startup, SMB, or large enterprise, your customers are the backbone of your business.  Therefore, building long-lasting relationships with them and providing exceptional c...

Ever wondered how top-performing sales teams stay ahead in today's fast-paced market? It's all about embracing cutting-edge technologies that make their jobs easier and more effective. ...

Thanks to technological advances, you can track and measure pretty much anything about your customer service or sales representatives’ performance.  But just gathering data isn’t sufficie...

Conversion rate is one of the most common KPIs used by marketing professionals, sales teams, call center agents and business professionals.  It’s a key metric that tells you how your comp...

Landline phones are a relic from a bygone era.  There was a time when they used to be the heart of the home and business.  With the advancement of Internet technology, traditional desk...

Playvox is a popular contact center software for quality management, workforce management, agent performance optimization, and beyond. Playvox equips you with a cloud-native, digital-firs...

You’ve been there. You sit down with an agent for a coaching session. You cover the call, share some feedback, maybe set a goal or two. A week later? Same issues. Nothing sticks. Yo...