Enthu Blogs

Conversation Intelligence Software

10 Best Conversation Intelligence Software For...

Understanding your customers is one of the most critical aspects of your business success. Knowing and uncovering valuable customer insights offer numerous benefits to your business, from personalization to target...
AI in contact center

AI in Contact Centers: A Detailed...

 AI in contact center is no longer a new concept that we used to talk about. Today we can see a lot of commercial sectors using technology to improve customer...
Sales coaching

Sales Coaching: The ultimate Guide for...

Explore everything you need to know about sales coaching. From the football World Cup to a local cricket match, you've seen those enthusiastic coaches. They always try to motivate their...
Sales Training Software

9 Best Sales Training Software in...

Congratulations! You've built a world-class product. Your marketing team has put their heart and soul into creating a good buzz for this new product. But despite all the hype and...
Sales Coaching Software

9 Best Sales Coaching Software for...

As businesses navigate through ever-evolving market dynamics, the demand for sales professionals with refined skills, adaptive techniques, and strategic insight has never been more pronounced. When your sales team is...
Call monitoring software

10 Call Monitoring Software for 2025

Every business success depends largely on customer interactions. How a contact center responds to the queries and grievances of customers is crucial.  That's why it's essential to monitor every call...
Sales Training Ideas

31 Sales Training Ideas to Improve...

“Tell me and I forget, teach me and I may remember, involve me and I learn.” – Benjamin Franklin. Sales professionals have evolved from their traditional counterparts.  Today, they have...
Customer effort score CSE

What is Customer Effort Score (CSE)...

Explore everything you need to know about the customer effort score. Putting yourself in your customers' shoes is critical if you truly want to understand their experience with your company. ...
Call center phone system

16 Best Call Center Phone Systems...

Even in today's digital world, customers prefer to talk to customer support on phone rather than talk to agents on live chat. Talking directly on the phone builds confidence and...
Call Calibration

Call Center Call Calibration: A Comprehensive...

Picture this: One of your customers reaches out to your call center to resolve an issue. His experience on that call can shape his perception of your entire company. Now,...
Klaus App Alternatives

Top 5 Klaus App Alternatives for...

From AI-powered quality assurance to real-time analytics to advanced call monitoring, contact centers today are adopting many state-of-the-art technologies to understand customer sentiment, boost agent performance, and drive business growth....
Benefits of Speech Analytics

Top 6 Benefits of Speech Analytics...

In today's highly competitive industry, stellar customer service is essential. Customers expect quality, quickness, and efficiency. As businesses become more focused on their customers, communication is critical in shaping their...