Enthu Blog

Call centers handle anywhere from 100 to 1,000 calls every day.  As a result, they handle a large amount of data on customer interactions, which is incredibly difficult to access, analyze...

Whether you’re a startup, SMB, or large enterprise, your customers are the backbone of your business.  Therefore, building long-lasting relationships with them and providing exceptional c...

Ever wondered how top-performing sales teams stay ahead in today's fast-paced market? It's all about embracing cutting-edge technologies that make their jobs easier and more effective. ...

Thanks to technological advances, you can track and measure pretty much anything about your customer service or sales representatives’ performance.  But just gathering data isn’t sufficie...

Conversion rate is one of the most common KPIs used by marketing professionals, sales teams, call center agents and business professionals.  It’s a key metric that tells you how your comp...

Landline phones are a relic from a bygone era.  There was a time when they used to be the heart of the home and business.  With the advancement of Internet technology, traditional desk...

Playvox is a popular contact center software for quality management, workforce management, agent performance optimization, and beyond. Playvox equips you with a cloud-native, digital-firs...

You’ve been there. You sit down with an agent for a coaching session. You cover the call, share some feedback, maybe set a goal or two. A week later? Same issues. Nothing sticks. Yo...

Choosing the right call transcription software in 2025 doesn’t have to be overwhelming. With dozens of AI tools on the market, the real challenge is knowing which one actually fits your need...

There is a famous phrase, “people buy people”. It simply means people are more likely to buy from people they know, like, and trust.  Even today, 71% of customers are more likely to pu...

According to HubSpot, “About 68% of customers are willing to pay more for products and services that are known for offering excellent customer service experiences.  And it’s your call cen...

When calls are put on hold or transferred longer, it can result in frustrating customer experiences. They feel like their time is being wasted, they're not valued, and the service qualit...