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Post Call Analysis

8 min read

What is Post Call Analysis in a ...

Whether you’re a startup, SMB, or large enterprise, your customers are the backbone of your business.  Therefore, building long-lasting relationships with them and providing exceptional c...
Generative AI in sales

Jun 17, 2024

13 min read

Generative AI for Sales Team in ...

Ever wondered how top-performing sales teams stay ahead in today's fast-paced market? It's all about embracing cutting-edge technologies that make their jobs easier and more effective. ...
Sales coaching metrics

Jun 12, 2024

14 min read

Top 17 Sales Coaching Metrics th...

Thanks to technological advances, you can track and measure pretty much anything about your customer service or sales representatives’ performance.  But just gathering data isn’t sufficie...
sales conversion rate

Jun 7, 2024

11 min read

How to Calculate and Improve Sal...

Conversion rate is one of the most common KPIs used by marketing professionals, sales teams, call center agents and business professionals.  It’s a key metric that tells you how your comp...
VoIP Phone System

May 28, 2024

11 min read

What is VoIP Phone System in 2025?

Landline phones are a relic from a bygone era.  There was a time when they used to be the heart of the home and business.  With the advancement of Internet technology, traditional desk...
Playvox Alternatives

9 min read

5 Best Playvox Alternatives and ...

Playvox is a popular contact center software for quality management, workforce management, agent performance optimization, and beyond. Playvox equips you with a cloud-native, digital-firs...
Coaching Session

May 21, 2024

14 min read

How to Conduct Coaching Session ...

You’ve been there. You sit down with an agent for a coaching session. You cover the call, share some feedback, maybe set a goal or two. A week later? Same issues. Nothing sticks. Yo...
Call transcription software

18 min read

13 Best Call Transcription Softw...

Choosing the right call transcription software in 2025 doesn’t have to be overwhelming. With dozens of AI tools on the market, the real challenge is knowing which one actually fits your need...
Sales mirroring - Enthu.AI

May 13, 2024

8 min read

Everything You Need To Know Abou...

There is a famous phrase, “people buy people”. It simply means people are more likely to buy from people they know, like, and trust.  Even today, 71% of customers are more likely to pu...
Evaluate agent performance

10 min read

How to Evaluate Agent Performanc...

According to HubSpot, “About 68% of customers are willing to pay more for products and services that are known for offering excellent customer service experiences.  And it’s your call cen...
Interactive Voice Response

Apr 25, 2024

9 min read

What is Interactive Voice Respon...

When calls are put on hold or transferred longer, it can result in frustrating customer experiences. They feel like their time is being wasted, they're not valued, and the service qualit...
5 Best Scorebuddy Alternatives And Competitors In 2024

9 min read

5 Best Scorebuddy Alternatives a...

Finding Scorebuddy alternatives becomes important for those who are already familiar or have used it before.  Businesses are constantly looking for software to streamline and improve thei...

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