How to Evaluate Agent Performanc...
According to HubSpot, “About 68% of customers are willing to pay more for products and services that are known for offering excellent customer service experiences.
And it’s your call cen...
Enthu Blog
Stay informed Stay ahead
Apr 25, 2024
9 min read
What is Interactive Voice Respon...
When calls are put on hold or transferred longer, it can result in frustrating customer experiences.
They feel like their time is being wasted, they're not valued, and the service qualit...
Apr 24, 2024
9 min read
5 Best Scorebuddy Alternatives a...
Finding Scorebuddy alternatives becomes important for those who are already familiar or have used it before.
Businesses are constantly looking for software to streamline and improve thei...
Apr 18, 2024
9 min read
What is Contact Center Performan...
Providing top-notch customer service every single day isn't just a goal for your call center reps—it's a promise they keep.
At the core of this commitment is contact center performance m...
Apr 11, 2024
10 min read
What is Call Center Analytics So...
Picture this: In the call center, your agents work tirelessly to assist customers, resolve issues, and leave a lasting impression.
Amidst this hustle, how do you ensure that every intera...
Mar 13, 2024
12 min read
17 Best Sales Enablement Tools f...
Prospecting is one of the most challenging tasks of the sales process.
According to HubSpot, more than 40% of salespeople say this is the hardest task assigned to them.
Sales reps fac...
Mar 13, 2024
9 min read
How to Plug Holes in Your Sales ...
According to Allied Market Research, the global home improvement market size was $316.8 billion in 2020 and is projected to reach $585.3 billion by 2030, growing at a CAGR of 6.2% from 2021 ...
Mar 7, 2024
3 min read
Save 1 Month in New Agent Onboar...
Agent onboarding is a never-ending cycle for your home improvement business’ customer service department.
Because the average lifespan of an agent is one year, you must retain new hires ...
Mar 7, 2024
3 min read
How Enthu.AI Helps in Ramping Up...
If you’re a home improvement contractor or installer, securing appointments with your potential customers is paramount to sustaining and growing your business.
From enhanced sales opport...
Mar 6, 2024
7 min read
How to enhance sales rep skills ...
Are you a contractor or installer looking to improve your sales rep skills and performance so they can close more deals?
Converting your prospects into customers takes a lot of work. It’...
Feb 29, 2024
1 min read
How HomePride Bath Increased The...
Hi, my name is John Toohill, marketing manager at Home Pride Bath and shower systems.
Situations before Enthu.AI
It would take me a very long time to pull calls, to analyze recordings, to ...
Feb 23, 2024
15 min read
How to build a Quality Assurance...
“That was a good call… right?”
If you’ve ever said that after a review, you’re not alone. It sounded okay. The agent followed the script.
But the tone felt cold. The hold time dragged....
