Enthu Blog

If you’re part of the call center industry by any means, you’re well aware that managing a call center is no small feat.  The complexities of ensuring that every customer has a seamless e...

It’s 2025. You wouldn’t manually scan every single email for spam.  Neither would you check every payment by hand. So why are you still auditing calls like it was 1995? Manual QA...

You’ve probably called a company to resolve a problem or make a complaint, right? Or maybe you’ve received a call from your bank offering a new credit card. Perhaps you've placed an order by...

What makes a successful call center? A big office? Lots of agents? High call volumes? No! It’s the ability to meet the customers’ expectations with the best level of customer servic...

Summary Call center automation uses AI, RPA, NLP, and chatbots to handle repetitive tasks, streamline operations, and improve efficiency. It boosts customer satisfaction with faster re...

As digitization now dominates the global banking system, customer expectations of financial institutions have risen noticeably. They want a lightning-fast response, 24*7 customer support...

Despite the rise of various digital communication channels, phone calls are still the most effective lead generators for businesses of all types. In fact, 72% of people still contact AI f...

Want to provide exceptional support, improve customer experience, and boost brand reputation? If yes, it's crucial to understand how effectively your customer service representatives hand...

In today’s digital and competitive world, customers expect immediate support and personalized experiences from contact centers for financial institutions.  Often bogged down by outdated t...

In today's world, where data breaches and privacy issues are constantly making headlines, keeping sensitive information safe has never been more crucial.  This is especially true for cont...

Modern customers expect consistent and exceptional experiences across all touchpoints of a business.  In fact, 97% of customers say customer service is crucial for brand loyalty. Cust...

We have all been in a situation where a product or service we use frequently has an issue. With no way to fix it, we call the contact center for help, only to have to navigate through a ...