What is Call Analytics and How...
From call center operations to sales to customer service, call analytics is an advanced solution for many business functions. Below are some of the most important things you need to...
Enthu Blogs
Best 11 Sentiment Analysis Tools in...
Wondering what are some top sought-after tools to try in 2024? Let’s explore! Let’s face this - you have received a message from one of your family members on WhatsApp,...
14 Best NPS Survey Tools for...
Explore the most sought-after NPS survey tools to try in 2024 Undoubtedly, happy and loyal customers are your company's biggest asset. From repeat purchases to word-of-mouth recommendations to positive reviews,...
51 Sales Statistics to Help you...
In the dynamic world of sales, staying ahead of the game requires more than just a charismatic smile and a firm handshake. Successful sales professionals understand the importance of leveraging...
7 Best Ways to Use Call...
In today's dynamic business landscape, whether your team is engaged in sales or customer support, having a call center sentiment analysis feature integrated into your platform is essential. This sophisticated...
Voice of Customer Analytics: Everything You...
Voice of Customer Analytics: Everything You Need to Know Understanding your customers’ problems and hearing the voice of customer analytics is important to get more repeat business and improve your...
AI Lead scoring : A complete...
Artificial intelligence is transforming the landscape of businesses of every type and size worldwide. If you're operating a contact center or a business deeply ingrained in customer service, chances are...
A Complete Customer Service Training Guide...
Picture this: You decided to buy a new mobile phone. Eager to get the latest model, you stroll into a sleek electronics store. As you enter, you're greeted with a...
7 Speech Analytics Best Practices in...
People all around us seem to be talking a lot about artificial intelligence and machine learning. Running a call center? It may be hard to imagine how it can possibly...
What is Contact Center Reporting and...
Unlocking the power of contact center reporting In the ever-changing world of business, you probably know that keeping your customers happy is the key to success. A recent stats reveals...
Automated Quality Management: Everything You Need...
Wondering how automated quality management is transforming call centers? In the modern landscape of contact centers, where customer interactions happen at lightning speed, providing exceptional customer service has become an...
7 Stages of Sales Cycle: Roadmap...
Sales are hard. It can often feel like an uphill battle, frustrating and exhausting. However, it doesn’t have to be that way. There are a few steps that you can...
