In today’s world, where data breaches and privacy issues are constantly making headlines, keeping sensitive information safe has never been more crucial. This is especially true for contact centers, which handle tons of personal data every day. According to a recent IBM report, the … Read more
We have all been in a situation where a product or service we use frequently has an issue. With no way to fix it, we call the contact center for help, only to have to navigate through a maze of robotic voices asking us … Read more
Whether you’re a startup, SMB, or large enterprise, your customers are the backbone of your business. Therefore, building long-lasting relationships with them and providing exceptional customer service is vital to run and sustain a successful business. According to a recent HubSpot Research, “93% of … Read more
Playvox is a popular contact center software for quality management, workforce management, agent performance optimization, and beyond. Playvox equips you with a cloud-native, digital-first customer service solution that allows your teams to view, analyze, and manage their entire quality assurance process in one convenient … Read more
Has it ever happened in your customer service or call center that after hanging up the phone, you’ve wanted to listen to the recent conversation again to know exactly what the customer said? Maybe you want to listen again to the solutions you provided … Read more
Finding Scorebuddy alternatives becomes important for those who are already familiar or have used it before. Businesses are constantly looking for software to streamline and improve their customer support. While Scorebuddy is one of the most powerful call center quality assurance software, its one-size-fits-all … Read more
Every business success depends largely on customer interactions. How a contact center responds to the queries and grievances of customers is crucial. That’s why it’s essential to monitor every call quality. Call monitoring software can help streamline the process.    Let’s talk about call quality … Read more
Even in today’s digital world, customers prefer to talk to customer support on phone rather than talk to agents on live chat. Talking directly on the phone builds confidence and trust between the customer and agents. Offering voice support becomes critical especially when urgency … Read more
From AI-powered quality assurance to real-time analytics to advanced call monitoring, contact centers today are adopting many state-of-the-art technologies to understand customer sentiment, boost agent performance, and drive business growth. Though several great tools help call centers and support teams optimize their end-to-end operations, … Read more
As a call center business, you toggle between answering calls, processing orders, collecting customer feedback, identifying customer needs, and providing personalized services daily – and sometimes within the same hour. To make your customers happier and keep everything running smoothly, you need a special … Read more
