9 Best Tools to Improve Agent Pe...
Great CSAT depends on great agents. But how do you coach them consistently? Traditional coaching methods are slow, inconsistent, and can't scale. Weekly sit-downs and random call ...
Call Center Software
Aug 21, 2025
10 min read
Top 5 Sprinklr Alternatives in 2025
Customer experience is no longer a “nice-to-have”; it’s mission-critical. In fact, even one bad support interaction can push 80% of customers toward a competitor. No wonder 80% of bu...
Jul 14, 2025
10 min read
Top 9 AI-Driven Call Quality Ass...
What if you could review every customer call, without adding a single QA analyst? No missed insights, no coaching delays, no compliance risks. That’s the promise of AI-driven call qualit...
Feb 3, 2025
5 min read
Top 5 MaestroQA Alternatives In ...
Quality assurance (QA) plays a crucial role in ensuring optimal customer interactions and service excellence. While MaestroQA is a widely used platform, businesses often seek alternative...
Aug 7, 2024
7 min read
What Is Contact Center Technology?
We have all been in a situation where a product or service we use frequently has an issue. With no way to fix it, we call the contact center for help, only to have to navigate through a ...
Jun 20, 2024
8 min read
What is Post Call Analysis in a ...
Whether you’re a startup, SMB, or large enterprise, your customers are the backbone of your business. Therefore, building long-lasting relationships with them and providing exceptional c...
May 24, 2024
9 min read
5 Best Playvox Alternatives and ...
Playvox is a popular contact center software for quality management, workforce management, agent performance optimization, and beyond. Playvox equips you with a cloud-native, digital-firs...
May 14, 2024
17 min read
13 Best Call Transcription Softw...
Has it ever happened in your customer service or call center that after hanging up the phone, you've wanted to listen to the recent conversation again to know exactly what the customer said?...
Apr 24, 2024
9 min read
5 Best Scorebuddy Alternatives a...
Finding Scorebuddy alternatives becomes important for those who are already familiar or have used it before. Businesses are constantly looking for software to streamline and improve thei...
Feb 1, 2024
14 min read
10 Call Monitoring Software for ...
Every business success depends largely on customer interactions. How a contact center responds to the queries and grievances of customers is crucial. That's why it's essential to monitor...
Jan 20, 2024
23 min read
16 Best Call Center Phone System...
Even in today's digital world, customers prefer to talk to customer support on the phone rather than talk to agents on live chat. Talking directly on the phone builds confidence and trust...
Jan 9, 2024
7 min read
Top 5 Klaus App Alternatives for...
From AI-powered quality assurance to real-time analytics to advanced call monitoring, contact centers today are adopting many state-of-the-art technologies to understand customer sentiment, ...
Dec 21, 2023
8 min read
Best 8 Call Center Quality Manag...
As a call center business, you toggle between answering calls, processing orders, collecting customer feedback, identifying customer needs, and providing personalized services daily - and so...
Oct 11, 2023
10 min read
Call Center Speech Analytics: A ...
Ever sat in a morning huddle and thought, "Why are we still guessing?" We have call recordings, QA scorecards, even post-call surveys, yet we still miss what’s actually happening on the f...
Sep 25, 2023
17 min read
17 Best Contact Center Software ...
Are you tired of fumbling through endless lists of contact center software, desperately searching for the perfect tool to boost your customer service game in 2025? Well, the hunt is over...
Sep 14, 2023
8 min read
AI Tools for Contact Center: Tra...
Let’s face this: You were a customer once, just like me and everyone else. You needed help with something, and you had to deal with those never-ending automated phone menus and annoying ...
Aug 17, 2023
12 min read
9 Best Voice of Customer (VoC) T...
What if we told you there’s a simple tool that can instantly propel your contact center’s performance to new heights, boosting customer loyalty and driving business success? Wondering wha...
Jul 20, 2023
7 min read
Top 5 Observe.AI Alternatives In...
As conversation intelligence continues to transform the contact centre landscape, businesses look for the finest technologies to improve agent performance and customer experiences. While ...
Jun 19, 2023
7 min read
Top 5 CallMiner Eureka Alternati...
Introducing CallMiner – a cloud-based speech analytics solution specifically developed for huge contact centres. Its primary function is to analyse customer sentiment and assess their ov...
Jan 19, 2023
12 min read
Top 11 Phone Systems for Small B...
In this article, we will talk about the best phone systems for small businesses which you can choose to establish your business. Your customers are present on multiple channels - phone, c...
Dec 28, 2022
18 min read
10 Best Call Recording Software ...
This call recording software plays an important role in contact centers as these take good care of your customers and your business grows itself. They do not expect you to be perfect. The...