Top 9 Phone Systems for Small Businesses in 2022

telephony solutions for small businesses

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Your customers are present on multiple channels – phone, chat, social media, etc.

Even though you are a small business, your customers expect you to be omnichannel and available everywhere.

Telephone or voice solutions are one of the most important channels for the customer. But it can be very confusing for a small business owner to set up a phone system for their business.

Things become more complicated as there are so many options available in the market.

If you are a small business owner and want to set up your voice telephony solution, this article is for you. We are listing 9 most cost-effective and reliable VOIP options available for you. 

The best thing about today’s VOIP solutions is that they work on the concept of BYOD i.e. bring your own device. 

This means that as a small business owner, you don’t need to invest in hardware. You just have to purchase some licenses that run on a standard internet connection, from anywhere in the world. In short, your contact center is up and running within minutes. 

You can start with as low as 1 license and you will still get all the advanced features like call routing, call barging, quality monitoring, multi-channel communication, etc.

So without any further ado, here is the list:

Top 9 phone systems for small businesses

1. Aircall

Pricing: Starting from USD 30 per agent per month

Free trial: 7-day free trial available

Free plan: No free plan available

Customer support: Phone support and dedicated support available as per your plan

G2 Rating: 4.3 out 5 based on 555 reviews

Aircall has established itself as one of the pioneers in cloud telephony. With more than 10,000 customers across 100+ countries, Aircall is easy to use and scaleable.

Aircall comes with options like IVR, admin dashboards, and many other features like call transfer, call recording, etc.

We recommend Aircall as one of the best available options for small businesses.

And if you are looking to get insights into your calls, we have built-in a single click integration of Enthu.AI with Aircall. 

With this integration, you can start establishing your QA function which provides you a larger ROI over a period of time.


2. Dialpad

Pricing: Starts from $15 per agent per month

Free trial: 14-day free trial available

Free plan: There is no option of free plan

Customer support: Dedicated account manager is available based on your plan

G2 Rating: 4.4 out of 5 based on 1154 reviews

Dialpad started its operations in 2011 and since then it has been one of the pioneers in cloud telephony space. 

Dialpad is built on Google Cloud platform which renders it flexibility and scalability to any level.

Dialpad not only provides you voice options, it also comes with text and chat functions for businesses.

With more than 62,000 customers, the product is stable, has all the essential features and works very well for small business needs.

Enthu.AI has a ready to use integration with Dialpad.

If you are also looking to set up your QA process when opting for Dialpad, do check out Enthu.AI as well.

3. Callhippo

Pricing: Starts from $16 per user per month

Free trial: Yes

Free plan: No

Customer support: Available on calls and chats

G2 Rating: 4.2 out of 5 based on 175+ customers

Callhippo is one of the most affordable and easy-to-use telephony telephony providers for small businesses.

It comes with features like power dialers, call barging, call whispering, etc which adds a lot of convenience for a business owner.

Though an affordable option, it seems to have some stability issues as pointed out by customers in various reviews.

Enthu.AI has a readymade integration with CallHippo and you can very easily establish your QA function with Callhippo and Enthu.AI combo.


4. Freshdesk contact center

Pricing: Starts from $0 per month per agent

Free trial: 21-day free trial available

Free plan: Yes

Customer support: 24×7 support on email, chat, etc

G2 Rating: 4.1 out of 5 based on 119 reviews

Freshdesk contact center is a part of freshworks. It comes with an easy to install free trial of 21 days, helping you to understand the offering better.

It provides you with an option to choose numbers from 90+ countries. It has power reports and analytics suite available.

Freshdesk contact center is trusted by over 7000+ businesses worldwide.


5. GoToConnect

Pricing: Starts from $19.95 per user per month

Free trial: Yes

Free plan: No

Customer support: Available but nothing mentioned specifically

G2 Rating: 4.5 out of 5 based on 672+ reviews[

GoToConnect is known not just for its cloud telephony solution but also for its video and audio meeting functionalities over the web. It gives you a complete voice, video, and contact center suite.

Customer rating it pretty high on the parameters of quality of a call, voice clarity, etc. 

It is affordable yet it presents you with a lot of options to meet the scaling needs of your voice operations.


Go To Connect

6. Grasshopper

Pricing: Starts from $26 per agent per month

Free trial: Available for 7 days

Free plan: No

Customer support: Available

G2 Rating: 4.1 out of 5 based on 121+ reviews

Grasshopper is built for small businesses and is easy to use and install VOIP solution.

It comes with multiple features like toll-free numbers, Vanity numbers, call forwarding, etc

Grasshopper is available only in the US and Canadian markets as of now.


7. Nextiva

Pricing: Starts from $18.95 per agent per month

Free trial: 7 days free trial available

Free plan: No

Customer support: 24×7 customer support

G2 Rating: 4.4 out of 5 based on 684+ reviews

Nextiva is one of the largest VOIP players and is serving more than 150,000 businesses. It comes with add-on features like sales tools, service tools, and pops ups over and above the traditional VOIP features.

Nextiva is known for its call quality, customer support and ease of setting up.


8. Vonage

Pricing: $13.99 per agent per month

Free trial: No

Free plan: No

Customer support: 24×7 US based tech support

G2 Rating: 4.3 out of 5 based on 362+ reviews

Vonage unified communication suite helps your business by providing voice, text and video communication channels. 

The company claims a 99.99% uptime on their website.

Also, they don’t believe in any annual contracts so you can pay as you go.

9. Ring4

Pricing: Starts from $8 / user / month

Free Trial: Available for 7 days

Free Plan: No

Customer Support: 24/7 support

G2 Rating: 4.7 out of 5 based on 20 reviews

Ring4 offers a simple business phone system in the cloud where you can get a full-fledged virtual number setup running in 30 seconds for you and your team.

Their online console account is a business admin center that allows you to dial local and international numbers, add teammates, assign new numbers, manage shared company contacts, and capture call recordings and transcripts. 

The easy-to-use interface makes it efficient for users who aren’t much tech-savvy and makes remote work smoother. 

FAQs about Business phone systems for small businesses

What is VOIP?

VoIP or Voice over IP is a system where you use internet to make calls (rather than a traditional telephony line). VoIP works by converting your analogous voice signal to digital signals, and transferring it using VoIP servers to your customer.

How costly is VOIP as compared to traditional telephony systems?

Rather, VoIP is cheaper than a traditional telephone system. Since you use internet which already is available to the user, the VoIP providers can provide you a very cost-effective plan. It can help you save upto a 50-90% of your cost as compared to traditional telephone systems.

Can I use a landline phone with VOIP?

Yes, you can use a landline or a cordless phone with VoIP. You would require a special adaptor to do so.

What are the disadvantages of using VOIP?

If you don’t have a reliable internet connection, VoIP might not work for you. So if you are in an area with poor internet connectivity, VoIP services may not be suitable for you.

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