Managing a call center takes too much dedication. But, as it is, nothing is more important than offering satisfying customer service. If you are a call center manager, you have heard a lot of complaints about call center quality already. It really doesn’t matter … Read more
With the advancement in technology, the call center agents are not limited to office space. Call center agents have the luxury of working from anywhere because of high-speed internet availability, cloud networks that powers VoIP and contact center solutions, etc., giving them access to … Read more
Things do not happen by chance. Call center efficiency is a compound result of focus, strategic delegation, and above all, an innate love for work. In a call center setup, an agent’s proficiency requires a deep understanding of the subject matter and other factors. … Read more
A business will flourish only when your customers are satisfied with the product and services that you have to offer. Else your competition is always there to grab your dissatisfied customers. And your call center plays an important role here. If you want to … Read more
Call center quality assurance is a process or set of actions aimed at analyze, monitoring, and evaluating the performance of agents as well as the overall customer service experience. Call center QA’s major purpose is to ensure that customers have a consistent and high-quality … Read more
