Enthu Blog

“That was a good call… right?” If you’ve ever said that after a review, you’re not alone. It sounded okay. The agent followed the script. But the tone felt cold. The hold time dragged....

In the dynamic landscape of agent sales coaching, a transformative revolution is underway, comparable to the shift from 2G to 5G and the emergence of blockchain technology. In an era mark...

Understanding your customers is one of the most critical aspects of your business success. Knowing and uncovering valuable customer insights offer numerous benefits to your business, from p...

For decades, contact centers have relied on a patchwork of systems - a CRM here, a call system there, a ticketing platform somewhere else. While these systems were critical to keeping o...

Explore everything you need to know about sales coaching. From the football World Cup to a local cricket match, you've seen those enthusiastic coaches. They always try to motivate their tea...

Congratulations! You've built a world-class product. Your marketing team has put their heart and soul into creating a good buzz for this new product. But despite all the hype and excit...

As businesses navigate through ever-evolving market dynamics, the demand for sales professionals with refined skills, adaptive techniques, and strategic insight has never been more pronounce...

Every business success depends largely on customer interactions. How a contact center responds to the queries and grievances of customers is crucial.  That's why it's essential to monitor...

“Tell me and I forget, teach me and I may remember, involve me and I learn.” – Benjamin Franklin. Sales professionals have evolved from their traditional counterparts.  Today, they hav...

It’s 4:50 p.m. on a Friday. You’re on the phone with customer support, trying to resolve a simple billing issue that’s been nagging you all week. You’ve already been transferred twice, had t...

Even in today's digital world, customers prefer to talk to customer support on the phone rather than talk to agents on live chat. Talking directly on the phone builds confidence and trust...

Call quality scores are supposed to be fair. But what happens when three managers give three different scores for the same call? That’s a red flag. Inconsistent QA is more common than you...