Enthu Blog

For decades, contact centers have relied on a patchwork of systems - a CRM here, a call system there, a ticketing platform somewhere else. While these systems were critical to keeping o...

Explore everything you need to know about sales coaching. From the football World Cup to a local cricket match, you've seen those enthusiastic coaches. They always try to motivate their tea...

Congratulations! You've built a world-class product. Your marketing team has put their heart and soul into creating a good buzz for this new product. But despite all the hype and excit...

As businesses navigate through ever-evolving market dynamics, the demand for sales professionals with refined skills, adaptive techniques, and strategic insight has never been more pronounce...

Every business success depends largely on customer interactions. How a contact center responds to the queries and grievances of customers is crucial.  That's why it's essential to monitor...

“Tell me and I forget, teach me and I may remember, involve me and I learn.” – Benjamin Franklin. Sales professionals have evolved from their traditional counterparts.  Today, they hav...

Explore everything you need to know about the customer effort score. Putting yourself in your customers' shoes is critical if you truly want to understand their experience with your compa...

Even in today's digital world, customers prefer to talk to customer support on the phone rather than talk to agents on live chat. Talking directly on the phone builds confidence and trust...

Call quality scores are supposed to be fair. But what happens when three managers give three different scores for the same call? That’s a red flag. Inconsistent QA is more common than you...

From AI-powered quality assurance to real-time analytics to advanced call monitoring, contact centers today are adopting many state-of-the-art technologies to understand customer sentiment, ...

In today's highly competitive industry, stellar customer service is essential. Customers expect quality, quickness, and efficiency. As businesses become more focused on their customers, co...

You know that awkward pause when a customer says, “Can I speak to your manager?” Yeah, that's call escalation. It usually means something went sideways. Maybe the agent didn’t have the...