What is Call Center Call Calibra...
Call quality scores are supposed to be fair. But what happens when three managers give three different scores for the same call? That’s a red flag.
Inconsistent QA is more common than you...
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Jan 9, 2024
7 min read
Top 5 Klaus App Alternatives for...
From AI-powered quality assurance to real-time analytics to advanced call monitoring, contact centers today are adopting many state-of-the-art technologies to understand customer sentiment, ...
Jan 4, 2024
9 min read
Top 6 Benefits of Speech Analyti...
In today's highly competitive industry, stellar customer service is essential.
Customers expect quality, quickness, and efficiency.
As businesses become more focused on their customers, co...
Dec 28, 2023
11 min read
Everything you need to know abou...
You know that awkward pause when a customer says, “Can I speak to your manager?” Yeah, that's call escalation.
It usually means something went sideways.
Maybe the agent didn’t have the...
Dec 21, 2023
8 min read
Best 8 Call Center Quality Manag...
As a call center business, you toggle between answering calls, processing orders, collecting customer feedback, identifying customer needs, and providing personalized services daily - and so...
Dec 14, 2023
7 min read
What is Call Analytics and How D...
Call analytics is a high-tech solution for many business tasks. It applies to call center operations, sales, and customer service. Below are some of the most important things you need to kno...
Dec 7, 2023
10 min read
Best 11 Sentiment Analysis Tools...
Wondering what are some top sought-after tools to try in 2025? Let’s explore!
Let's face it - you've gotten a message from a family member on WhatsApp that says, "Hey, we need to talk about...
Dec 1, 2023
14 min read
14 Best NPS Survey Tools for you...
Explore the most sought-after NPS survey tools to try in 2025
Undoubtedly, happy and loyal customers are your company's biggest asset.
From repeat purchases to word-of-mouth recommend...
Nov 21, 2023
10 min read
51 Sales Statistics to Help you ...
In the dynamic world of sales, staying ahead of the game requires more than just a charismatic smile and a firm handshake.
Successful sales professionals understand the importance of lev...
Nov 15, 2023
9 min read
7 Best Ways to Use Call Center S...
In today's dynamic business landscape, whether your team is engaged in sales or customer support, having a call center sentiment analysis feature integrated into your platform is essential. ...
Nov 8, 2023
9 min read
Voice of Customer Analytics: Eve...
Voice of Customer Analytics: Everything You Need to Know
Understanding your customers’ problems and hearing the VOC analytics is important to get more repeat business and improve your bot...
Oct 30, 2023
8 min read
AI Lead scoring : A complete gui...
Artificial intelligence is transforming the landscape of businesses of every type and size worldwide.
If you're operating a contact center or a business deeply ingrained in customer serv...
