Enthu Blog

Thanks to technological advances, you can track and measure pretty much anything about your customer service or sales representatives’ performance.  But just gathering data isn’t sufficie...

Conversion rate is one of the most common KPIs used by marketing professionals, sales teams, call center agents and business professionals.  It’s a key metric that tells you how your comp...

Landline phones are a relic from a bygone era.  There was a time when they used to be the heart of the home and business.  With the advancement of Internet technology, traditional desk...

Playvox is a popular contact center software for quality management, workforce management, agent performance optimization, and beyond. Playvox equips you with a cloud-native, digital-firs...

You’ve been there. You sit down with an agent for a coaching session. You cover the call, share some feedback, maybe set a goal or two. A week later? Same issues. Nothing sticks. Yo...

You need more than just a wall of text. You need searchable transcripts, speaker identification, sentiment analysis, and integration with your existing workflow. This guide breaks down 13...

There is a famous phrase, “people buy people”. It simply means people are more likely to buy from people they know, like, and trust.  Even today, 71% of customers are more likely to pu...

According to HubSpot, “About 68% of customers are willing to pay more for products and services that are known for offering excellent customer service experiences.  And it’s your call cen...

When calls are put on hold or transferred longer, it can result in frustrating customer experiences. They feel like their time is being wasted, they're not valued, and the service qualit...

Finding Scorebuddy alternatives becomes important for those who are already familiar or have used it before.  Businesses are constantly looking for software to streamline and improve thei...

Providing top-notch customer service every single day isn't just a goal for your call center reps—it's a promise they keep.  At the core of this commitment is contact center performance m...

Did you know that 32% of customers will leave a brand after just one bad experience? Experience is everything, and it’s your responsibility to get it right.  Call center analytics softwar...