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Voice of Customer Analytics

Voice of Customer Analytics: Everything You...

Voice of Customer Analytics: Everything You Need to Know Understanding your customers’ problems and hearing the VOC analytics is important to get more repeat business and improve your bottom line. ...
Sales Metrics
AI Lead scoring

AI Lead scoring : A complete...

Artificial intelligence is transforming the landscape of businesses of every type and size worldwide. If you're operating a contact center or a business deeply ingrained in customer service, chances are...
AI in Sales
Customer Service Training

Customer Service Training: The Comprehensive Guide...

Picture this: You decided to buy a new mobile phone. Eager to get the latest model, you stroll into a sleek electronics store. Upon entering, a warm smile greets you....
Agent Evaluation and Coaching
Speech Analytics Best Practices

7 Speech Analytics Best Practices in...

People all around us seem to be talking a lot about artificial intelligence and machine learning.  Running a call center? It may be hard to imagine how it can possibly...
Call Center Software
Contact Center Reporting

What is Contact Center Reporting and...

Unlocking the power of contact center reporting In the ever-changing world of business, you probably know that keeping your customers happy is the key to success.  A recent stats reveals...
Call Center Reporting
Automated Quality Management

Automated Quality Management: Everything You Need...

Wondering how automated quality management is transforming call centers? In the modern landscape of contact centers, where customer interactions happen at lightning speed, providing exceptional customer service has become an...
Call Center Quality Management
Stages of Sales Cycle

7 Stages of Sales Cycle: Roadmap...

Sales are hard. It can often feel like an uphill battle, frustrating and exhausting. However, it doesn’t have to be that way. There are a few steps that you can...
Sales Knowledge
Improve Sales Efficiency

8 ways to improve sales efficiency...

If you chat with a few sales professionals, you will likely hear them talk about sales effectiveness. It’s also likely that they will present different definitions and outlooks on the...
Sales Training and Coaching
average handle time

What is Average Handle Time and...

Average Handle Time (AHT) is a key factor in how your call center plays a part in the success or failure of your support people. If you're doing everything right...
Call Center Metrics
Contact Center Software

16 Best Contact Center Software for...

Are you tired of fumbling through endless lists of contact center software, desperately searching for the perfect tool to boost your customer service game in 2025?  Well, the hunt is...
Call Center Software
Call quality

What Is Call Quality and How...

Call quality – it's not just a technical term; it's your secret weapon in the battle for customer satisfaction and loyalty.  You can understand the importance of quality customer service...
Agent Evaluation and Coaching
Call Center Sales Tips

10 Best Call Center Sales Tips...

In today's fiercely competitive business landscape, mastering the art of selling over the phone has become absolutely crucial and on the other hand implementing correct call center sales tips are...
Sales Training and Coaching

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