Best 11 Sentiment Analysis Tools...
Wondering what are some top sought-after tools to try in 2025? Let’s explore!
Let's face it - you've gotten a message from a family member on WhatsApp that says, "Hey, we need to talk about...
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Dec 1, 2023
14 min read
14 Best NPS Survey Tools for you...
Explore the most sought-after NPS survey tools to try in 2025
Undoubtedly, happy and loyal customers are your company's biggest asset.
From repeat purchases to word-of-mouth recommend...
Nov 21, 2023
10 min read
51 Sales Statistics to Help you ...
In the dynamic world of sales, staying ahead of the game requires more than just a charismatic smile and a firm handshake.
Successful sales professionals understand the importance of lev...
Nov 15, 2023
9 min read
7 Best Ways to Use Call Center S...
In today's dynamic business landscape, whether your team is engaged in sales or customer support, having a call center sentiment analysis feature integrated into your platform is essential. ...
Nov 8, 2023
9 min read
Voice of Customer Analytics: Eve...
Voice of Customer Analytics: Everything You Need to Know
Understanding your customers’ problems and hearing the VOC analytics is important to get more repeat business and improve your bot...
Oct 30, 2023
8 min read
AI Lead scoring : A complete gui...
Artificial intelligence is transforming the landscape of businesses of every type and size worldwide.
If you're operating a contact center or a business deeply ingrained in customer serv...
Oct 17, 2023
7 min read
A Complete Customer Service Trai...
In simple terms — it’s how you turn your agents into customer heroes.
The right training helps them handle tough conversations, stay cool under pressure, and actually solve problems — not j...
Oct 11, 2023
8 min read
7 Speech Analytics Best Practice...
People all around us seem to be talking a lot about artificial intelligence and machine learning.
Running a call center? It may be hard to imagine how it can possibly help your use case,...
Oct 6, 2023
9 min read
What is Contact Center Reporting...
Unlocking the power of contact center reporting
In the ever-changing world of business, you probably know that keeping your customers happy is the key to success.
A recent stats revea...
Oct 4, 2023
11 min read
Automated Quality Management: Ev...
Still stuck auditing 2% of your calls? You’re not alone.
Call center quality management hasn’t changed much in the last decade.
Most teams still rely on manual audits—listening to a h...
Sep 29, 2023
10 min read
7 Stages of Sales Cycle: Roadmap...
Sales are hard. It can often feel like an uphill battle, frustrating and exhausting.
However, it doesn’t have to be that way.
There are a few steps that you can put into place to mak...
Sep 28, 2023
10 min read
8 ways to improve sales efficien...
If you chat with a few sales professionals, you will likely hear them talk about sales effectiveness.
It’s also likely that they will present different definitions and outlooks on the sub...
