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Sales coaching

8 min read

Sales Coaching: The ultimate Gui...

Explore everything you need to know about sales coaching. From the football World Cup to a local cricket match, you've seen those enthusiastic coaches. They always try to motivate their tea...
Sales Training Software

Feb 8, 2024

12 min read

Top 9 Sales Training Software in...

Congratulations! You've built a world-class product. Your marketing team has put their heart and soul into creating a good buzz for this new product. But despite all the hype and excit...
Sales Coaching Software

Feb 5, 2024

9 min read

9 Best Sales Coaching Software f...

As businesses navigate through ever-evolving market dynamics, the demand for sales professionals with refined skills, adaptive techniques, and strategic insight has never been more pronounce...
Call monitoring software

14 min read

10 Call Monitoring Software for ...

Every business success depends largely on customer interactions. How a contact center responds to the queries and grievances of customers is crucial.  That's why it's essential to monitor...
Sales Training Ideas

21 min read

31 Sales Training Ideas to Impro...

“Tell me and I forget, teach me and I may remember, involve me and I learn.” – Benjamin Franklin. Sales professionals have evolved from their traditional counterparts.  Today, they hav...
Customer effort score CSE

Jan 24, 2024

8 min read

What is Customer Effort Score (C...

Explore everything you need to know about the customer effort score. Putting yourself in your customers' shoes is critical if you truly want to understand their experience with your compa...
Call center phone system

23 min read

16 Best Call Center Phone System...

Even in today's digital world, customers prefer to talk to customer support on the phone rather than talk to agents on live chat. Talking directly on the phone builds confidence and trust...
Call Calibration

Jan 18, 2024

12 min read

What is Call Center Call Calibra...

Call quality scores are supposed to be fair. But what happens when three managers give three different scores for the same call? That’s a red flag. Inconsistent QA is more common than you...
Klaus App Alternatives

7 min read

Top 5 Klaus App Alternatives for...

From AI-powered quality assurance to real-time analytics to advanced call monitoring, contact centers today are adopting many state-of-the-art technologies to understand customer sentiment, ...

Jan 4, 2024

9 min read

Top 6 Benefits of Speech Analyti...

In today's highly competitive industry, stellar customer service is essential. Customers expect quality, quickness, and efficiency. As businesses become more focused on their customers, co...
Customer Escalation Management

11 min read

Everything you need to know abou...

You know that awkward pause when a customer says, “Can I speak to your manager?” Yeah, that's call escalation. It usually means something went sideways. Maybe the agent didn’t have the...
Quality management software

8 min read

Best 8 Call Center Quality Manag...

As a call center business, you toggle between answering calls, processing orders, collecting customer feedback, identifying customer needs, and providing personalized services daily - and so...

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