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Automated Quality Management

Automated Quality Management: Everything You Need...

Wondering how automated quality management is transforming call centers? In the modern landscape of contact centers, where customer interactions happen at lightning speed, providing exceptional customer service has become an...
Call Center Quality Management
Stages of Sales Cycle

7 Stages of Sales Cycle: Roadmap...

Sales are hard. It can often feel like an uphill battle, frustrating and exhausting. However, it doesn’t have to be that way. There are a few steps that you can...
Sales Knowledge
Improve Sales Efficiency

8 ways to improve sales efficiency...

If you chat with a few sales professionals, you will likely hear them talk about sales effectiveness. It’s also likely that they will present different definitions and outlooks on the...
Sales Training and Coaching
average handle time

What is Average Handle Time and...

Average Handle Time (AHT) is a key factor in how your call center plays a part in the success or failure of your support people. If you're doing everything right...
Call Center Metrics
Call center software

15 Best Contact Center Software for...

Are you tired of fumbling through endless lists of contact center software, desperately searching for the perfect tool to boost your customer service game in 2024?  Well, the hunt is...
Call Center Software
Call quality

What Is Call Quality and How...

Call quality – it's not just a technical term; it's your secret weapon in the battle for customer satisfaction and loyalty.  You can understand the importance of quality customer service...
Agent Evaluation and Coaching
Call Center Sales Tips

10 Best Call Center Sales Tips...

In today's fiercely competitive business landscape, mastering the art of selling over the phone has become absolutely crucial and on the other hand implementing correct call center sales tips are...
Sales Training and Coaching
AI tools for contact center

AI Tools for Contact Center: Transforming...

Let’s face this: You were a customer once, just like me and everyone else.  You needed help with something, and you had to deal with those never-ending automated phone menus...
Call Center Software
Voice Of Customer Best Practices

12 Effective Voice Of Customer Best...

They say the customer is always right.  In 2025, customers aren’t just right; they’re like the rulers in the business world. According to a recent study, 81% of organizations see CX...
Sales Metrics
Calling script

31 Effective Call Center Scripts: Connecting...

Ever been on a call that felt robotic and scripted? You’re not alone!  78% of customers think their experience is better when a customer service agent doesn’t sound like they’re reading...
Agent Evaluation and Coaching
Agent Feedback

Significance Of Agent Feedback In Real...

Let’s face this: You’re planning to buy your dream home. While searching online, you found a real estate website, and you decide to give them a call. The real estate...
Agent scorecard
Voice of customer tool

Unleashing The Power Of Voice Of...

What if we told you there’s a simple tool that can instantly propel your contact center’s performance to new heights, boosting customer loyalty and driving business success? Wondering what we’re...
Call Center Software

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