Enthu Blogs

Call quality

What Is Call Quality and How...

Call quality – it's not just a technical term; it's your secret weapon in the battle for customer satisfaction and loyalty.  You can understand the importance of quality customer service...
Call Center Sales Tips

10 Best Call Center Sales Tips...

In today's fiercely competitive business landscape, mastering the art of selling over the phone has become absolutely crucial and on the other hand implementing correct call center sales tips are...
AI tools for contact center

AI Tools for Contact Center: Transforming...

Let’s face this: You were a customer once, just like me and everyone else.  You needed help with something, and you had to deal with those never-ending automated phone menus...
Voice Of Customer Best Practices

12 Effective Voice Of Customer Best...

They say the customer is always right.  In 2025, customers aren’t just right; they’re like the rulers in the business world. According to a recent study, 81% of organizations see CX...
Calling script

31 Effective Call Center Scripts: Connecting...

Ever been on a call that felt robotic and scripted? You’re not alone!  78% of customers think their experience is better when a customer service agent doesn’t sound like they’re reading...
Agent Feedback

Significance Of Agent Feedback In Real...

Let’s face this: You are planning to buy your dream home. While searching online, you find a real estate website, and you decide to give them a call. The real...
Voice of customer tool

9 Best Voice of Customer (VoC)...

What if we told you there’s a simple tool that can instantly propel your contact center’s performance to new heights, boosting customer loyalty and driving business success? Wondering what we’re...
Speech Analytics

Speech Analytics: Meaning, Uses & Benefits

Speech analytics is a concept that helps business leaders know their audience better and deliver a great customer experience. Until now, most of sales leaders measured their sales efforts based:...
Brand Sentiment in Contact Center

Brand Sentiment in Contact Center 2025:...

In 2025, the pursuit of customer-centricity is more pronounced than ever before, and as businesses continue to vie for customer loyalty, understanding and effectively managing brand sentiment becomes paramount.  The...
Call Monitoring Forms

A Comprehensive Guide To QA Call...

In today’s fast-changing business world, customers expect top-notch service, and call centers are at the forefront of meeting those expectations. The competition to impress customers and keep them coming back...
Observe.AI Alternatives

Top 5 Observe.AI Alternatives In 2025

As conversation intelligence continues to transform the contact centre landscape, businesses look for the finest technologies to improve agent performance and customer experiences. While Observe.AI has garnered significant attention, there...
Essential sales tools

45 Best AI Sales Tools To...

According to HubSpot, today, a staggering 47% of sales leaders believe that tracking sales tools is one of the most crucial productivity metrics, while an additional 35% actively monitor adopting these...