Enthu Blogs

CallMiner Eureka Alternatives

Top 5 CallMiner Eureka Alternatives In...

Introducing CallMiner –  a cloud-based speech analytics solution specifically developed for huge contact centres. Its primary function is to analyse customer sentiment and assess their overall experience across numerous communication...
Manage Remote Call Center

How to Manage Remote Call Center...

With the advancement in technology, the call center agents are not limited to office space. Call center agents have the luxury of working from anywhere because of high-speed internet availability,...
Empathy statement

29 Empathy Statements for Customer Service

How to express empathy in words? The ability to demonstrate empathy is vital for every employee in the call center business. As customer-facing professionals, we need to show empathy towards...
Future Trends of ChatGPT

Exploring the Future Trends of ChatGPT...

Welcome back to our series on the transformational power of ChatGPT in call centers. In our previous articles, we discussed the Best Practices for using ChatGPT in call centers and explored the...
Call Center Attrition

Call Center Attrition: What is it...

It was the third time this month a long-time customer was left on hold for over 20 minutes while trying to resolve a billing issue. Frustrated, they eventually hung up,...
Deal with Difficult Customers

How to Deal with Difficult Customers?

Many times, customers will be really upset or angry with the service and it will be difficult to handle them. But if you know what to say, when to say...
Benefits of ChatGPT in a Call Center

Top 6 Benefits of ChatGPT in...

Customer expectations for immediate support are higher than ever before. In fact, a survey revealed that 82% of customers expect an immediate response from businesses. This increasing demand for instant...
Bad customer service

11 Examples of Bad Customer Service...

Customer care is one of the crucial tools for maintaining a good relationship with existing and potential customers. It can also be instrumental in breaking your relationship with customers. This...
Sales Team Management

11 Ways to Manage a Sales...

The biggest task these days is to manage a sales team. It is upon you on how they perform in sales calls and meetings. You can either lead them to...
Call center Agent training

A Comprehensive Guide on Call Center...

Are you doing call center training the right way? Your call center agents aren't just ordinary employees; they're the face of your company.  These agents are the first point of...
Sales Onboarding

How to Effectively Conduct the Sales...

A major hurdle for every sales manager is to find the right rep for their team. On average, it takes 381 days to train a new sales rep, and their tenure...
ChatGPT best practices in call center

10 Best Practices For Using ChatGPT...

Since its launch, ChatGPT has become the talk of the town. Developed by OpenAI, this groundbreaking language model has been causing a stir in the tech world due to its capacity to...