Enthu Blogs

Let’s face this: You were a customer once, just like me and everyone else.  You needed help with something, and you had to deal with those never-ending automated phone menus...

They say the customer is always right.  In 2025, customers aren’t just right; they’re like the rulers in the business world. According to a recent study, 81% of organizations see CX...

Ever been on a call that felt robotic and scripted? You’re not alone!  78% of customers think their experience is better when a customer service agent doesn’t sound like they’re reading...

Let’s face this: You are planning to buy your dream home. While searching online, you find a real estate website, and you decide to give them a call. The real...

What if we told you there’s a simple tool that can instantly propel your contact center’s performance to new heights, boosting customer loyalty and driving business success? Wondering what we’re...

Speech analytics is a concept that helps business leaders know their audience better and deliver a great customer experience. Until now, most of sales leaders measured their sales efforts based:...

In 2025, the pursuit of customer-centricity is more pronounced than ever before, and as businesses continue to vie for customer loyalty, understanding and effectively managing brand sentiment becomes paramount.  The...

In today’s fast-changing business world, customers expect top-notch service, and call centers are at the forefront of meeting those expectations. The competition to impress customers and keep them coming back...

As conversation intelligence continues to transform the contact centre landscape, businesses look for the finest technologies to improve agent performance and customer experiences. While Observe.AI has garnered significant attention, there...

According to HubSpot, today, a staggering 47% of sales leaders believe that tracking sales tools is one of the most crucial productivity metrics, while an additional 35% actively monitor adopting these...

In today's fast-paced digital landscape, Software as a Service (SaaS) tools have become indispensable for businesses of all sizes. These cloud-based solutions offer cost-effective and efficient ways to streamline operations,...

Live chat support has become a crucial factor in consumer buying decisions. According to CrazyEgg, “38% of consumers are inclined to make a purchase from a company that provides live...