Enthu Blog

In today's dynamic business landscape, whether your team is engaged in sales or customer support, having a call center sentiment analysis feature integrated into your platform is essential. ...

Voice of Customer Analytics: Everything You Need to Know Understanding your customers’ problems and hearing the VOC analytics is important to get more repeat business and improve your bot...

Artificial intelligence is transforming the landscape of businesses of every type and size worldwide. If you're operating a contact center or a business deeply ingrained in customer serv...

Most support teams move fast. New hires are on the phones in a few days. Managers focus on KPIs, schedules, and customer complaints. Training often gets rushed or skipped. But customers d...

Ever sat in a morning huddle and thought, "Why are we still guessing?" We have call recordings, QA scorecards, even post-call surveys, yet we still miss what’s actually happening on the f...

Your contact center is buzzing with activity-calls, chats, follow-ups, and escalations. But without clear reporting, all that noise turns into guesswork. How do you know if your agents ar...

Still stuck auditing 2% of your calls? You’re not alone. Call center quality management hasn’t changed much in the last decade.  Most teams still rely on manual audits—listening to a h...

Sales are hard. It can often feel like an uphill battle, frustrating and exhausting. However, it doesn’t have to be that way. There are a few steps that you can put into place to mak...

If you chat with a few sales professionals, you will likely hear them talk about sales effectiveness. It’s also likely that they will present different definitions and outlooks on the sub...

Average Handle Time (AHT) is a key factor in how your call center plays a part in the success or failure of your support people. If you're doing everything right on the first contact, th...

Are you tired of fumbling through endless lists of contact center software, desperately searching for the perfect tool to boost your customer service game in 2025?  Well, the hunt is over...

Call quality – it's not just a technical term; it's your secret weapon in the battle for customer satisfaction and loyalty.  You can understand the importance of quality customer service ...