Enthu Blog

Congratulations! You've built a world-class product. Your marketing team has put their heart and soul into creating a good buzz for this new product. But despite all the hype and excit...

As businesses navigate through ever-evolving market dynamics, the demand for sales professionals with refined skills, adaptive techniques, and strategic insight has never been more pronounce...

Call monitoring software is a tool that helps businesses track, record, and evaluate customer calls to ensure consistent service quality. It allows managers to listen to live or recorded con...

“Tell me and I forget, teach me and I may remember, involve me and I learn.” – Benjamin Franklin. Sales professionals have evolved from their traditional counterparts.  Today, they hav...

It’s 4:50 p.m. on a Friday. You’re on the phone with customer support, trying to resolve a simple billing issue that’s been nagging you all week. You’ve already been transferred twice, had t...

Even in today's digital world, customers prefer to talk to customer support on the phone rather than talk to agents on live chat. Talking directly on the phone builds confidence and trust...

Call quality scores are supposed to be fair. But what happens when three managers give three different scores for the same call? That’s a red flag. Inconsistent QA is more common than you...

From AI-powered quality assurance to real-time analytics to advanced call monitoring, contact centers today are adopting many state-of-the-art technologies to understand customer sentiment, ...

In today's highly competitive industry, stellar customer service is essential. Customers expect quality, quickness, and efficiency. As businesses become more focused on their customers, co...

You know that awkward pause when a customer says, “Can I speak to your manager?” Yeah, that's call escalation. It usually means something went sideways. Maybe the agent didn’t have the...

As a call center business, you toggle between answering calls, processing orders, collecting customer feedback, identifying customer needs, and providing personalized services daily - and so...

Call analytics is a high-tech solution for many business tasks. It applies to call center operations, sales, and customer service. Below are some of the most important things you need to kno...