What is Average Handle Time and ...
Average Handle Time (AHT) is a key factor in how your call center plays a part in the success or failure of your support people.
If you're doing everything right on the first contact, th...
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Sep 25, 2023
16 min read
16 Best Contact Center Software ...
Are you tired of fumbling through endless lists of contact center software, desperately searching for the perfect tool to boost your customer service game in 2025?
Well, the hunt is over...
Sep 21, 2023
8 min read
What Is Call Quality and How Do ...
Call quality – it's not just a technical term; it's your secret weapon in the battle for customer satisfaction and loyalty.
You can understand the importance of quality customer service ...
Sep 19, 2023
8 min read
10 Best Call Center Sales Tips t...
In today's fiercely competitive business landscape, mastering the art of selling over the phone has become absolutely crucial and on the other hand implementing correct call center sales tip...
Sep 14, 2023
8 min read
AI Tools for Contact Center: Tra...
Let’s face this: You were a customer once, just like me and everyone else.
You needed help with something, and you had to deal with those never-ending automated phone menus and annoying ...
Aug 29, 2023
10 min read
12 Effective Voice Of Customer B...
They say the customer is always right.
In 2025, customers aren’t just right; they’re like the rulers in the business world. According to a recent study, 81% of organizations see CX as a ...
Aug 24, 2023
18 min read
31 Effective Call Center Scripts...
Ever been on a call that felt robotic and scripted?
You’re not alone!
78% of customers think their experience is better when a customer service agent doesn’t sound like they’re readin...
Aug 18, 2023
8 min read
Significance Of Agent Feedback I...
Let’s face this: You are planning to buy your dream home.
While searching online, you find a real estate website, and you decide to give them a call.
The real estate agent on the other...
Aug 17, 2023
12 min read
9 Best Voice of Customer (VoC) T...
What if we told you there’s a simple tool that can instantly propel your contact center’s performance to new heights, boosting customer loyalty and driving business success?
Wondering wha...
Aug 8, 2023
11 min read
Speech Analytics: Meaning, Uses ...
Speech analytics is a concept that helps business leaders know their audience better and deliver a great customer experience.
Until now, most of sales leaders measured their sales efforts b...
Aug 3, 2023
9 min read
Brand Sentiment in Contact Cente...
In 2025, the pursuit of customer-centricity is more pronounced than ever before, and as businesses continue to vie for customer loyalty, understanding and effectively managing brand sentimen...
Jul 27, 2023
10 min read
A Comprehensive Guide To QA Call...
In today’s fast-changing business world, customers expect top-notch service, and call centers are at the forefront of meeting those expectations.
The competition to impress customers and ...
