A Complete Customer Service Trai...
In simple terms — it’s how you turn your agents into customer heroes.
The right training helps them handle tough conversations, stay cool under pressure, and actually solve problems — not j...
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Oct 11, 2023
10 min read
Call Center Speech Analytics: A ...
Ever sat in a morning huddle and thought, "Why are we still guessing?"
We have call recordings, QA scorecards, even post-call surveys, yet we still miss what’s actually happening on the f...
Oct 6, 2023
16 min read
What is Contact Center Reporting...
Your contact center is buzzing with activity-calls, chats, follow-ups, and escalations. But without clear reporting, all that noise turns into guesswork.
How do you know if your agents ar...
Oct 4, 2023
11 min read
Automated Quality Management: Ev...
Still stuck auditing 2% of your calls? You’re not alone.
Call center quality management hasn’t changed much in the last decade.
Most teams still rely on manual audits—listening to a h...
Sep 29, 2023
10 min read
7 Stages of Sales Cycle: Roadmap...
Sales are hard. It can often feel like an uphill battle, frustrating and exhausting.
However, it doesn’t have to be that way.
There are a few steps that you can put into place to mak...
Sep 28, 2023
10 min read
8 ways to improve sales efficien...
If you chat with a few sales professionals, you will likely hear them talk about sales effectiveness.
It’s also likely that they will present different definitions and outlooks on the sub...
Sep 27, 2023
8 min read
What is Average Handle Time and ...
Average Handle Time (AHT) is a key factor in how your call center plays a part in the success or failure of your support people.
If you're doing everything right on the first contact, th...
Sep 25, 2023
16 min read
16 Best Contact Center Software ...
Are you tired of fumbling through endless lists of contact center software, desperately searching for the perfect tool to boost your customer service game in 2025?
Well, the hunt is over...
Sep 21, 2023
8 min read
What Is Call Quality and How Do ...
Call quality – it's not just a technical term; it's your secret weapon in the battle for customer satisfaction and loyalty.
You can understand the importance of quality customer service ...
Sep 19, 2023
8 min read
10 Best Call Center Sales Tips t...
In today's fiercely competitive business landscape, mastering the art of selling over the phone has become absolutely crucial and on the other hand implementing correct call center sales tip...
Sep 14, 2023
8 min read
AI Tools for Contact Center: Tra...
Let’s face this: You were a customer once, just like me and everyone else.
You needed help with something, and you had to deal with those never-ending automated phone menus and annoying ...
Aug 29, 2023
10 min read
12 Effective Voice Of Customer B...
They say the customer is always right.
In 2025, customers aren’t just right; they’re like the rulers in the business world. According to a recent study, 81% of organizations see CX as a ...
