Call Audits in Call Centers: A C...
Are you a call center manager looking to enhance the quality of your customer interactions?
Today’s call centers face a myriad of challenges, from maintaining consistent service quality ...
Enthu Blog
Stay informed Stay ahead
Jul 4, 2024
9 min read
Top 13 Sales Performance Metrics...
Sales is a multifaceted process that involves building relationships, providing solutions, communication and negotiation, and finally—closing the deal.
All of these activities contribute...
Jun 26, 2024
9 min read
An Ultimate Guide to Speech to T...
Call centers handle anywhere from 100 to 1,000 calls every day.
As a result, they handle a large amount of data on customer interactions, which is incredibly difficult to access, analyze...
Jun 20, 2024
8 min read
What is Post Call Analysis in a ...
Whether you’re a startup, SMB, or large enterprise, your customers are the backbone of your business.
Therefore, building long-lasting relationships with them and providing exceptional c...
Jun 17, 2024
13 min read
Generative AI for Sales Team in ...
Ever wondered how top-performing sales teams stay ahead in today's fast-paced market?
It's all about embracing cutting-edge technologies that make their jobs easier and more effective.
...
Jun 12, 2024
14 min read
Top 17 Sales Coaching Metrics th...
Thanks to technological advances, you can track and measure pretty much anything about your customer service or sales representatives’ performance.
But just gathering data isn’t sufficie...
Jun 7, 2024
11 min read
How to Calculate and Improve Sal...
Conversion rate is one of the most common KPIs used by marketing professionals, sales teams, call center agents and business professionals.
It’s a key metric that tells you how your comp...
May 28, 2024
11 min read
What is VoIP Phone System in 2025?
Landline phones are a relic from a bygone era.
There was a time when they used to be the heart of the home and business.
With the advancement of Internet technology, traditional desk...
May 24, 2024
9 min read
5 Best Playvox Alternatives and ...
Playvox is a popular contact center software for quality management, workforce management, agent performance optimization, and beyond.
Playvox equips you with a cloud-native, digital-firs...
May 21, 2024
9 min read
How to Conduct Coaching Session ...
“Coaching is unlocking a person’s potential to maximize their growth.” - John Whitmore.
Everyone needs a coach. It doesn’t matter whether it’s a sportsperson, student, business owner or e...
May 14, 2024
17 min read
13 Best Call Transcription Softw...
Has it ever happened in your customer service or call center that after hanging up the phone, you've wanted to listen to the recent conversation again to know exactly what the customer said?...
May 13, 2024
8 min read
Everything You Need To Know Abou...
There is a famous phrase, “people buy people”.
It simply means people are more likely to buy from people they know, like, and trust.
Even today, 71% of customers are more likely to pu...
