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Coaching Session

How to Conduct Coaching Session Effectively...

“Coaching is unlocking a person’s potential to maximize their growth.” - John Whitmore. Everyone needs a coach. It doesn’t matter whether it’s a sportsperson, student, business owner or employee. We...
Agent scorecard
Call Transcription Software - Enthu.AI

13 Best Call Transcription Software in...

Has it ever happened in your customer service or call center that after hanging up the phone, you've wanted to listen to the recent conversation again to know exactly what...
Call Center Software
Sales mirroring - Enthu.AI

Everything You Need To Know About...

There is a famous phrase, “people buy people”. It simply means people are more likely to buy from people they know, like, and trust.  Even today, 71% of customers are...
Sales Knowledge
Evaluate agent performance

How to Evaluate Agent Performance in...

According to HubSpot, “About 68% of customers are willing to pay more for products and services that are known for offering excellent customer service experiences.  And it’s your call center...
Agent Evaluation and Coaching
Interactive Voice Response

What is Interactive Voice Response (IVR)?

When calls are put on hold or transferred longer, it can result in frustrating customer experiences. They feel like their time is being wasted, they're not valued, and the service...
Call Center
5 Best Scorebuddy Alternatives And Competitors In 2024

5 Best Scorebuddy Alternatives and Competitors...

Finding Scorebuddy alternatives becomes important for those who are already familiar or have used it before.  Businesses are constantly looking for software to streamline and improve their customer support.  While...
Call Center Software
Call Center Performance Management

What is Contact Center Performance Management?

Providing top-notch customer service every single day isn't just a goal for your call center reps—it's a promise they keep.  At the core of this commitment is contact center performance...
Call Center Quality Management
call center analytics software

What is Call Center Analytics Software?...

Picture this: In the call center, your agents work tirelessly to assist customers, resolve issues, and leave a lasting impression.  Amidst this hustle, how do you ensure that every interaction...
AI in Call Centers

17 Best Sales Enablement Tools for...

Prospecting is one of the most challenging tasks of the sales process.  According to HubSpot, more than 40% of salespeople say this is the hardest task assigned to them. Sales...
Sales Software
plug holes in your sales funnel

How to Plug Holes in Your...

According to Allied Market Research, the global home improvement market size was $316.8 billion in 2020 and is projected to reach $585.3 billion by 2030, growing at a CAGR of...
Sales
agent onboarding

Save 1 Month in New Agent...

Agent onboarding is a never-ending cycle for your home improvement business’ customer service department.  Because the average lifespan of an agent is one year, you must retain new hires again...
Sales
appointment set rates

How Enthu.AI Helps in Ramping Up...

If you’re a home improvement contractor or installer, securing appointments with your potential customers is paramount to sustaining and growing your business.  From enhanced sales opportunities to improved lead quality...
Sales

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