Enthu Blog

Modern customers expect consistent and exceptional experiences across all touchpoints of a business.  In fact, 97% of customers say customer service is crucial for brand loyalty. Cust...

We have all been in a situation where a product or service we use frequently has an issue. With no way to fix it, we call the contact center for help, only to have to navigate through a ...

Did you know that the average salesperson makes 52 calls per day?  However, some reports revealed that call center agents make about 100 calls a day.  If you are also a customer servic...

Why Your Call Center Isn’t Truly Done When the Call Ends Most people think the job’s done when the customer hangs up. But for agents, that’s when the real grind kicks in. Every call...

Customer service is no longer just about solving problems—it's about doing it fast, consistently, and at scale. According to Salesforce, 88% of customers say the experience a company prov...

Are you a call center manager looking to enhance the quality of your customer interactions?  Today’s call centers face a myriad of challenges, from maintaining consistent service quality ...

Sales is a multifaceted process that involves building relationships, providing solutions, communication and negotiation, and finally—closing the deal.  All of these activities contribute...

Call centers handle anywhere from 100 to 1,000 calls every day.  As a result, they handle a large amount of data on customer interactions, which is incredibly difficult to access, analyze...

Whether you’re a startup, SMB, or large enterprise, your customers are the backbone of your business.  Therefore, building long-lasting relationships with them and providing exceptional c...

Ever wondered how top-performing sales teams stay ahead in today's fast-paced market? It's all about embracing cutting-edge technologies that make their jobs easier and more effective. ...

Thanks to technological advances, you can track and measure pretty much anything about your customer service or sales representatives’ performance.  But just gathering data isn’t sufficie...

Conversion rate is one of the most common KPIs used by marketing professionals, sales teams, call center agents and business professionals.  It’s a key metric that tells you how your comp...