Enthu Blogs

Conversion rate is one of the most common KPIs used by marketing professionals, sales teams, call center agents and business professionals.  It’s a key metric that tells you how your...

Landline phones are a relic from a bygone era.  There was a time when they used to be the heart of the home and business.  With the advancement of Internet...

Playvox is a popular contact center software for quality management, workforce management, agent performance optimization, and beyond. Playvox equips you with a cloud-native, digital-first customer service solution that allows your...

“Coaching is unlocking a person’s potential to maximize their growth.” - John Whitmore. Everyone needs a coach. It doesn’t matter whether it’s a sportsperson, student, business owner or employee. We...

Has it ever happened in your customer service or call center that after hanging up the phone, you've wanted to listen to the recent conversation again to know exactly what...

There is a famous phrase, “people buy people”. It simply means people are more likely to buy from people they know, like, and trust.  Even today, 71% of customers are...

According to HubSpot, “About 68% of customers are willing to pay more for products and services that are known for offering excellent customer service experiences.  And it’s your call center...

When calls are put on hold or transferred longer, it can result in frustrating customer experiences. They feel like their time is being wasted, they're not valued, and the service...

Finding Scorebuddy alternatives becomes important for those who are already familiar or have used it before.  Businesses are constantly looking for software to streamline and improve their customer support.  While...

Providing top-notch customer service every single day isn't just a goal for your call center reps—it's a promise they keep.  At the core of this commitment is contact center performance...

Picture this: In the call center, your agents work tirelessly to assist customers, resolve issues, and leave a lasting impression.  Amidst this hustle, how do you ensure that every interaction...

Prospecting is one of the most challenging tasks of the sales process.  According to HubSpot, more than 40% of salespeople say this is the hardest task assigned to them. Sales...