Enthu Blog

Despite the rise of various digital communication channels, phone calls are still the most effective lead generators for businesses of all types. In fact, 72% of people still contact AI f...

Want to provide exceptional support, improve customer experience, and boost brand reputation? If yes, it's crucial to understand how effectively your customer service representatives hand...

In today’s digital and competitive world, customers expect immediate support and personalized experiences from contact centers for financial institutions.  Often bogged down by outdated t...

In today's world, where data breaches and privacy issues are constantly making headlines, keeping sensitive information safe has never been more crucial.  This is especially true for cont...

Modern customers expect consistent and exceptional experiences across all touchpoints of a business.  In fact, 97% of customers say customer service is crucial for brand loyalty. Cust...

We have all been in a situation where a product or service we use frequently has an issue. With no way to fix it, we call the contact center for help, only to have to navigate through a ...

Did you know that the average salesperson makes 52 calls per day?  However, some reports revealed that call center agents make about 100 calls a day.  If you are also a customer servic...

Why Your Call Center Isn’t Truly Done When the Call Ends Most people think the job’s done when the customer hangs up. But for agents, that’s when the real grind kicks in. Every call...

Customer service is no longer just about solving problems—it's about doing it fast, consistently, and at scale. According to Salesforce, 88% of customers say the experience a company prov...

Are you a call center manager looking to enhance the quality of your customer interactions?  Today’s call centers face a myriad of challenges, from maintaining consistent service quality ...

Sales is a multifaceted process that involves building relationships, providing solutions, communication, and negotiation, and finally - closing the deal.  All of these activities contrib...

Call centers handle anywhere from 100 to 1,000 calls every day.  As a result, they handle a large amount of data on customer interactions, which is incredibly difficult to access, analyze...