Enthu Blog

Things do not happen by chance. Call center efficiency is a compound result of focus, strategic delegation, and above all, an innate love for work. In a call center setup, an agent’s p...

Have you ever had a conversation with someone, only to realize later that they were an advanced technology? No, I’m not talking about science fiction movies. I’m talking about the latest ...

In today’s competitive business landscape,  customer churn rate has become a key performance indicator for businesses of all sizes. It is an important metric because losing customers can ...

A business will flourish only when your customers are satisfied with the product and services that you have to offer. Else your competition is always there to grab your dissatisfied custo...

Committing a mistake is fine as long as we learn from it and don’t repeat the same mistake again. The same is true for sales.  Most often than not, we have seen that sales repr...

Customer is the most essential part of your business. Without the customers, no business can survive. Therefore, it is very important that your customers are satisfied with your products ...

Every sales rep must ask open-ended sales questions to the prospects because it will help you understand the prospect and his needs better. These sales questions will force prospects to s...

74% of customers say just one bad experience is enough to make them switch brands.  In 2025, every customer call is a chance to win or lose loyalty. That’s why today’s agents need more th...

Occasionally in your sales career, you come across a situation where you close the deal directly after giving your  sales pitch. Those are such great feelings.  However, you and I bot...

Closing is the final step in the sales cycle. This step will define whether the hard work that you have done in your previous steps amounts to anything or not. It is like the break or ...

Is your traditional coaching failing? Still stuck in the “let’s talk about your calls for an hour” era? No wonder your agents are zoning out. Modern call center coaching isn’t about ma...

First Call Resolution, or FCR, is a practice in call centers that strives to answer the phone and resolve your issue while you are still on the first call. In a high-quality call center e...