19 Best Sales Skills That Every ...
You cannot become a great salesperson unless you have mastered the right sales skills.
You need sales skills like communication, product knowledge, objection handling, and demo skills. Th...
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Feb 9, 2023
9 min read
How to Use Agent Scorecard to Im...
Call center tools and technology has come a long way since those IVR call routings. Even though it is still very much in use, call centres focus on improving their technological assets.
...
Feb 7, 2023
11 min read
How to Open a Sales Call Like a ...
As per a research, 41% of the reps say the phone is their most effective sales tool.
Contrary to a popular belief, 90% of the reps believe cold calling tips to be very effective.
While the...
Feb 3, 2023
12 min read
Call Center Quality Assurance: W...
We monitor 2% of calls and hope for the best.
Sound familiar?
That’s the reality for most QA teams today.
Manual audits. Random sampling. Endless spreadsheets.
And somehow, we’re...
Jan 30, 2023
15 min read
How to evaluate a speech analyti...
Are you a business leader exploring the best speech analytics software solution for your sales calling team?
With so many options available in the market, you will soon face a plenty of p...
Jan 27, 2023
11 min read
10 Effective ways to improve NPS...
Think!
Think beyond delivering just a service.
Address incoming queries with tangible solutions, minimize dissatisfaction and maximize efficiency.
That’s how you stay competitive ...
Jan 19, 2023
12 min read
Top 11 Phone Systems for Small B...
In this article, we will talk about the best phone systems for small businesses which you can choose to establish your business.
Your customers are present on multiple channels - phone, c...
Jan 1, 2023
11 min read
9 Best Speech Analytics Software...
Often, it is said that data is the new oil.
But data without any analysis is just like crude oil. It has a lot of potential but only if someone refines it through the process called data...
Dec 28, 2022
18 min read
10 Best Call Recording Software ...
This call recording software plays an important role in contact centers as these take good care of your customers and your business grows itself. They do not expect you to be perfect.
The...
Nov 28, 2022
14 min read
Changing the Face of Customer Ex...
This is a new series from Enhu.AI. We are going to talk about customer experience and customer service. This is an endeavor to help.
Let’s understand what customer experience is and how d...
Jun 16, 2022
8 min read
Why Small Businesses Must Digiti...
The digital revolution is, shall we say, polarizing.
Some small business owners are all in. They’re taking payments online, working with remote teams, and have completely digitized their cu...
Mar 18, 2022
8 min read
6 Types of sales quota to help y...
Every journey needs a destination - and every business needs a sales target.
It is only when this target is achieved that your business can start to see the first glance of success.
A ...
