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Improve Customer Satisfaction

9 min read

10 Ways to Boost Improve Custome...

Customer is the most essential part of your business. Without the customers, no business can survive. Therefore, it is very important that your customers are satisfied with your products ...
Sales questions

Mar 31, 2023

14 min read

42 Sales Questions Every Sales R...

Every sales rep must ask open-ended sales questions to the prospects because it will help you understand the prospect and his needs better. These sales questions will force prospects to s...
Call center skills

15 min read

17 Must Have Call Center Skills ...

74% of customers say just one bad experience is enough to make them switch brands.  In 2025, every customer call is a chance to win or lose loyalty. That’s why today’s agents need more th...
Objection Handling in Sales

16 min read

Objection Handling In Sales: 30 ...

Occasionally in your sales career, you come across a situation where you close the deal directly after giving your  sales pitch. Those are such great feelings.  However, you and I bot...
Sales Closing Techniques

12 min read

12 Best Sales Closing Techniques...

Closing is the final step in the sales cycle. This step will define whether the hard work that you have done in your previous steps amounts to anything or not. It is like the break or ...
Call center coaching

10 min read

What is Call Center Coaching? Ti...

Is your traditional coaching failing? Still stuck in the “let’s talk about your calls for an hour” era? No wonder your agents are zoning out. Modern call center coaching isn’t about ma...
First call resolution

Feb 28, 2023

13 min read

First Call Resolution (FCR): A C...

First Call Resolution, or FCR, is a practice in call centers that strives to answer the phone and resolve your issue while you are still on the first call. In a high-quality call center e...
call center metrics

Feb 24, 2023

10 min read

19 Call Center Metrics and KPIs ...

Are your customers receiving the right service? Do your customer service reps have the knowledge and skills to solve customers’ queries?  Are you providing better support than your compet...
Customer Retention Strategies

15 min read

Top 19 Customer Retention Strate...

Every business seeks customer retention. Customers are always looked upon as assets by any business and it’s critical for the survival of the business to retain its best customers. A busin...
Sales Skills

11 min read

19 Best Sales Skills That Every ...

You cannot become a great salesperson unless you have mastered the right sales skills. You need sales skills like communication, product knowledge, objection handling, and demo skills. Th...
agent scorecard

Feb 9, 2023

14 min read

What is a Call Center Agent Scor...

Call center agents are at the heart of every customer experience. But managing performance at scale? That’s where things get tricky. According to a McKinsey study, companies that use data...
Sales Call Opening

11 min read

How to Open a Sales Call Like a ...

As per a research, 41% of the reps say the phone is their most effective sales tool. Contrary to a popular belief, 90% of the reps believe cold calling tips to be very effective. While the...

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