14 Best NPS Survey Tools for you...
Explore the most sought-after NPS survey tools to try in 2025
Undoubtedly, happy and loyal customers are your company's biggest asset.
From repeat purchases to word-of-mouth recommend...
Enthu Blog
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Nov 21, 2023
10 min read
51 Sales Statistics to Help you ...
In the dynamic world of sales, staying ahead of the game requires more than just a charismatic smile and a firm handshake.
Successful sales professionals understand the importance of lev...
Nov 15, 2023
9 min read
7 Best Ways to Use Call Center S...
In today's dynamic business landscape, whether your team is engaged in sales or customer support, having a call center sentiment analysis feature integrated into your platform is essential. ...
Nov 8, 2023
9 min read
Voice of Customer Analytics: Eve...
Voice of Customer Analytics: Everything You Need to Know
Understanding your customers’ problems and hearing the VOC analytics is important to get more repeat business and improve your bot...
Oct 30, 2023
8 min read
AI Lead scoring : A complete gui...
Artificial intelligence is transforming the landscape of businesses of every type and size worldwide.
If you're operating a contact center or a business deeply ingrained in customer serv...
Oct 17, 2023
14 min read
Customer Service Training: Compl...
Most support teams move fast. New hires are on the phones in a few days. Managers focus on KPIs, schedules, and customer complaints. Training often gets rushed or skipped.
But customers d...
Oct 11, 2023
10 min read
Call Center Speech Analytics: A ...
Ever sat in a morning huddle and thought, "Why are we still guessing?"
We have call recordings, QA scorecards, even post-call surveys, yet we still miss what’s actually happening on the f...
Oct 6, 2023
16 min read
What is Contact Center Reporting...
Your contact center is buzzing with activity-calls, chats, follow-ups, and escalations. But without clear reporting, all that noise turns into guesswork.
How do you know if your agents ar...
Oct 4, 2023
11 min read
Automated Quality Management: Ev...
Still stuck auditing 2% of your calls? You’re not alone.
Call center quality management hasn’t changed much in the last decade.
Most teams still rely on manual audits—listening to a h...
Sep 29, 2023
10 min read
7 Stages of Sales Cycle: Roadmap...
Sales are hard. It can often feel like an uphill battle, frustrating and exhausting.
However, it doesn’t have to be that way.
There are a few steps that you can put into place to mak...
Sep 28, 2023
10 min read
8 ways to improve sales efficien...
If you chat with a few sales professionals, you will likely hear them talk about sales effectiveness.
It’s also likely that they will present different definitions and outlooks on the sub...
Sep 27, 2023
8 min read
What is Average Handle Time and ...
Average Handle Time (AHT) is a key factor in how your call center plays a part in the success or failure of your support people.
If you're doing everything right on the first contact, th...