Enthu Blogs

Cold calling is an art because it attempts to convince a prospect to convert into a customer. Sales statistics say that 90% of the reps find cold calling to be...

Managing a call center takes too much dedication. But, as it is, nothing is more important than offering satisfying customer service. If you are a call center manager, you have...

Introducing CallMiner –  a cloud-based speech analytics solution specifically developed for huge contact centres. Its primary function is to analyse customer sentiment and assess their overall experience across numerous communication...

With the advancement in technology, the call center agents are not limited to office space. Call center agents have the luxury of working from anywhere because of high-speed internet availability,...

How to express empathy in words? The ability to demonstrate empathy is vital for every employee in the call center business. As customer-facing professionals, we need to show empathy towards...

Welcome back to our series on the transformational power of ChatGPT in call centers. In our previous articles, we discussed the Best Practices for using ChatGPT in call centers and explored the...

It was the third time this month a long-time customer was left on hold for over 20 minutes while trying to resolve a billing issue. Frustrated, they eventually hung up,...

Many times, customers will be really upset or angry with the service and it will be difficult to handle them. But if you know what to say, when to say...

Customer expectations for immediate support are higher than ever before. In fact, a survey revealed that 82% of customers expect an immediate response from businesses. This increasing demand for instant...

Customer care is one of the crucial tools for maintaining a good relationship with existing and potential customers. It can also be instrumental in breaking your relationship with customers. This...

The biggest task these days is to manage a sales team. It is upon you on how they perform in sales calls and meetings. You can either lead them to...

Are you doing call center training the right way? Your call center agents aren't just ordinary employees; they're the face of your company.  These agents are the first point of...