Enthu Blog

Stay informed Stay ahead

NPS Survey Tools

Dec 1, 2023

14 min read

14 Best NPS Survey Tools for you...

Explore the most sought-after NPS survey tools to try in 2025 Undoubtedly, happy and loyal customers are your company's biggest asset.  From repeat purchases to word-of-mouth recommend...
Sales Statistics

Nov 21, 2023

10 min read

51 Sales Statistics to Help you ...

In the dynamic world of sales, staying ahead of the game requires more than just a charismatic smile and a firm handshake. Successful sales professionals understand the importance of lev...
Call Center Sentiment Analysis

Nov 15, 2023

9 min read

7 Best Ways to Use Call Center S...

In today's dynamic business landscape, whether your team is engaged in sales or customer support, having a call center sentiment analysis feature integrated into your platform is essential. ...
Voice of Customer Analytics

Nov 8, 2023

9 min read

Voice of Customer Analytics: Eve...

Voice of Customer Analytics: Everything You Need to Know Understanding your customers’ problems and hearing the VOC analytics is important to get more repeat business and improve your bot...
AI Lead scoring

Oct 30, 2023

8 min read

AI Lead scoring : A complete gui...

Artificial intelligence is transforming the landscape of businesses of every type and size worldwide. If you're operating a contact center or a business deeply ingrained in customer serv...
Customer service training

14 min read

Customer Service Training: Compl...

Most support teams move fast. New hires are on the phones in a few days. Managers focus on KPIs, schedules, and customer complaints. Training often gets rushed or skipped. But customers d...
Speech Analytics Best Practices

Oct 11, 2023

10 min read

Call Center Speech Analytics: A ...

Ever sat in a morning huddle and thought, "Why are we still guessing?" We have call recordings, QA scorecards, even post-call surveys, yet we still miss what’s actually happening on the f...
Contact Center Reporting

Oct 6, 2023

16 min read

What is Contact Center Reporting...

Your contact center is buzzing with activity-calls, chats, follow-ups, and escalations. But without clear reporting, all that noise turns into guesswork. How do you know if your agents ar...
Automated Quality Management

11 min read

Automated Quality Management: Ev...

Still stuck auditing 2% of your calls? You’re not alone. Call center quality management hasn’t changed much in the last decade.  Most teams still rely on manual audits—listening to a h...
Stages of Sales Cycle

Sep 29, 2023

10 min read

7 Stages of Sales Cycle: Roadmap...

Sales are hard. It can often feel like an uphill battle, frustrating and exhausting. However, it doesn’t have to be that way. There are a few steps that you can put into place to mak...
Improve Sales Efficiency

10 min read

8 ways to improve sales efficien...

If you chat with a few sales professionals, you will likely hear them talk about sales effectiveness. It’s also likely that they will present different definitions and outlooks on the sub...
average handle time

Sep 27, 2023

8 min read

What is Average Handle Time and ...

Average Handle Time (AHT) is a key factor in how your call center plays a part in the success or failure of your support people. If you're doing everything right on the first contact, th...

Discover our categories