Enthu Blog

As a call center business, you toggle between answering calls, processing orders, collecting customer feedback, identifying customer needs, and providing personalized services daily - and so...

Call analytics is a high-tech solution for many business tasks. It applies to call center operations, sales, and customer service. Below are some of the most important things you need to kno...

Wondering what are some top sought-after tools to try in 2025? Let’s explore! Let's face it - you've gotten a message from a family member on WhatsApp that says, "Hey, we need to talk about...

Explore the most sought-after NPS survey tools to try in 2025 Undoubtedly, happy and loyal customers are your company's biggest asset.  From repeat purchases to word-of-mouth recommend...

In the dynamic world of sales, staying ahead of the game requires more than just a charismatic smile and a firm handshake. Successful sales professionals understand the importance of lev...

In today's dynamic business landscape, whether your team is engaged in sales or customer support, having a call center sentiment analysis feature integrated into your platform is essential. ...

Voice of Customer Analytics: Everything You Need to Know Understanding your customers’ problems and hearing the VOC analytics is important to get more repeat business and improve your bot...

Artificial intelligence is transforming the landscape of businesses of every type and size worldwide. If you're operating a contact center or a business deeply ingrained in customer serv...

Most support teams move fast. New hires are on the phones in a few days. Managers focus on KPIs, schedules, and customer complaints. Training often gets rushed or skipped. But customers d...

Ever sat in a morning huddle and thought, "Why are we still guessing?" We have call recordings, QA scorecards, even post-call surveys, yet we still miss what’s actually happening on the f...

Your contact center is buzzing with activity-calls, chats, follow-ups, and escalations. But without clear reporting, all that noise turns into guesswork. How do you know if your agents ar...

Still stuck auditing 2% of your calls? You’re not alone. Call center quality management hasn’t changed much in the last decade.  Most teams still rely on manual audits—listening to a h...