5 Ways to Boost Call Center...
Things do not happen by chance. Call center efficiency is a compound result of focus, strategic delegation, and above all, innate love for work. In a call center setup, an...
Enthu Blogs
ChatGPT in Contact Centers : Transforming...
Have you ever had a conversation with someone, only to realize later that they were an advanced technology? No, I’m not talking about science fiction movies. I’m talking about the...
5 Ways to Reduce Customer Churn...
In today’s competitive business landscape,  customer churn rate has become a key performance indicator for businesses of all sizes. It is an important metric because losing customers can have a...
19 Call center Best Practices to...
A business will flourish only when your customers are satisfied with the product and services that you have to offer. Else your competition is always there to grab your dissatisfied...
20 Most Common Sales Mistakes to...
Committing a mistake is fine as long as we learn from it and don’t repeat the same mistake again. The same is true for sales. Most often than not, we...
10 Ways to Boost Improve Customer...
Customer is the most essential part of your business. Without the customers, no business can survive. Therefore, it is very important that your customers are satisfied with your products and...
42 Sales Questions Every Sales Rep...
Every sales rep must ask open-ended sales questions to the prospects because it will help you understand the prospect and his needs better. These sales questions will force prospects to...
10 Important Call Center Skills Every...
The success of a call center depends upon how well call center agents are performing. Call center agents are responsible for making or breaking a company's image because they are...
Objection Handling In Sales: 30 Common...
Occasionally in your sales career, you come across a situation where you close the deal directly after giving your sales presentation. Those are such great feelings. However, you and I...
12 Best Sales Closing Techniques for...
Closing is the final step in the sales cycle. This step will define whether the hard work that you have done in your previous steps amounts to anything or not....
7 Tips for Successful Call Center...
Call center coaching is no easy task. That's because it can be a time-consuming and emotionally draining process for supervisors and coaches. Yet, it is one of the most important call...
First Call Resolution (FCR): A Comprehensive...
First Call Resolution, or FCR, is a practice in call centers that strives to answer the phone and resolve your issue while you are still on the first call. In...
