Enthu Blogs

First Call Resolution, or FCR, is a practice in call centers that strives to answer the phone and resolve your issue while you are still on the first call. In...

Are your customers receiving the right service? Do your customer service reps have the knowledge and skills to solve customers’ queries?  Are you providing better support than your competitors? Are...

Every business seeks customer retention. Customers are always looked upon as assets by any business and it’s critical for the survival of the business to retain its best customers. A...

You cannot become a great salesperson unless you have mastered the right sales skills. Sales Skills like communication, product knowledge, objection handling, demo skills, etc., are needed if you need...

Call center tools and technology has come a long way since those IVR call routings. Even though it is still very much in use, call centres focus on improving their...

As per a research, 41% of the reps say the phone is their most effective sales tool. Contrary to a popular belief, 90% of the reps believe cold calling tips...

Call center quality assurance is a process or set of actions aimed to analyse, monitor, and evaluate the performance of  agents as well as the overall customer service experience. Call...

Are you a business leader exploring the best speech analytics software solution for your sales calling team? With so many options available in the market, you will soon face a...

Think! Think beyond delivering just a service. Address incoming queries with tangible solutions, minimize dissatisfaction and maximize efficiency.  That’s how you stay competitive in the battleground called Customer Experience (CX)....

In this article, we will talk about the best phone systems for small businesses which you can choose to establish your business. Your customers are present on multiple channels - phone, chat,...

Often, it is said that data is the new oil. But data without any analysis is just like crude oil. It has a lot of potential but only if someone...

This call recording software plays an important role in contact centers as these take good care of your customers and your business  grows itself. They do not expect you to...