Top 5 Observe.AI Alternatives In...
As conversation intelligence continues to transform the contact centre landscape, businesses look for the finest technologies to improve agent performance and customer experiences.
While ...
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Jul 13, 2023
7 min read
45 Best AI Sales Tools To Boost ...
According to HubSpot, today, a staggering 47% of sales leaders believe that tracking sales tools is one of the most crucial productivity metrics, while an additional 35% actively monitor ado...
Jul 3, 2023
10 min read
11 Must-Have SaaS Tools For Busi...
In today's fast-paced digital landscape, Software as a Service (SaaS) tools have become indispensable for businesses of all sizes.
These cloud-based solutions offer cost-effective and ef...
Jun 26, 2023
9 min read
10 Chatgpt Prompts For Customer ...
Live chat support has become a crucial factor in consumer buying decisions.
According to CrazyEgg, “38% of consumers are inclined to make a purchase from a company that provides live cha...
Jun 21, 2023
10 min read
15 Must Follow Cold Calling Tips...
Cold calling is an art because it attempts to convince a prospect to convert into a customer.
Sales statistics say that 90% of the reps find cold calling to be highly effective.
That’s...
Jun 20, 2023
11 min read
Top 15 Call Center Quality Assur...
Did you know 74% of customers have switched brands because of poor customer service?
That’s a huge risk for any business, especially in call centers, where every interaction counts.
B...
Jun 19, 2023
7 min read
Top 5 CallMiner Eureka Alternati...
Introducing CallMiner – a cloud-based speech analytics solution specifically developed for huge contact centres.
Its primary function is to analyse customer sentiment and assess their ov...
Jun 16, 2023
7 min read
How to Manage Remote Call Center...
With the advancement in technology, the call center agents are not limited to office space.
Call center agents have the luxury of working from anywhere because of high-speed internet avai...
Jun 14, 2023
13 min read
29 Empathy Statements for Custom...
How to express empathy in words?
The ability to demonstrate empathy is vital for every employee in the call center business.
As customer-facing professionals, we need to show empathy ...
Jun 8, 2023
8 min read
Exploring the Future Trends of C...
Welcome back to our series on the transformational power of ChatGPT in call centers.
In our previous articles, we discussed the Best Practices for using ChatGPT in call centers and explor...
Jun 2, 2023
8 min read
Call Center Attrition: What is i...
It was the third time this month a long-time customer was left on hold for over 20 minutes while trying to resolve a billing issue.
Frustrated, they eventually hung up, feeling ignored an...
Jun 1, 2023
11 min read
How to Deal with Difficult Custo...
Many times, customers will be really upset or angry with the service and it will be difficult to handle them.
But if you know what to say, when to say and how to say it, then it will be e...
