9 Best Voice of Customer (VoC) T...
What if we told you there’s a simple tool that can instantly propel your contact center’s performance to new heights, boosting customer loyalty and driving business success?
Wondering wha...
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Aug 8, 2023
11 min read
Speech Analytics: Meaning, Uses ...
Speech analytics is a concept that helps business leaders know their audience better and deliver a great customer experience.
Until now, most of sales leaders measured their sales efforts b...
Aug 3, 2023
9 min read
Brand Sentiment in Contact Cente...
In 2025, the pursuit of customer-centricity is more pronounced than ever before, and as businesses continue to vie for customer loyalty, understanding and effectively managing brand sentimen...
Jul 27, 2023
10 min read
A Comprehensive Guide To QA Call...
In today’s fast-changing business world, customers expect top-notch service, and call centers are at the forefront of meeting those expectations.
The competition to impress customers and ...
Jul 20, 2023
7 min read
Top 5 Observe.AI Alternatives In...
As conversation intelligence continues to transform the contact centre landscape, businesses look for the finest technologies to improve agent performance and customer experiences.
While ...
Jul 13, 2023
7 min read
45 Best AI Sales Tools To Boost ...
According to HubSpot, today, a staggering 47% of sales leaders believe that tracking sales tools is one of the most crucial productivity metrics, while an additional 35% actively monitor ado...
Jul 3, 2023
10 min read
11 Must-Have SaaS Tools For Busi...
In today's fast-paced digital landscape, Software as a Service (SaaS) tools have become indispensable for businesses of all sizes.
These cloud-based solutions offer cost-effective and ef...
Jun 26, 2023
9 min read
10 Chatgpt Prompts For Customer ...
Live chat support has become a crucial factor in consumer buying decisions.
According to CrazyEgg, “38% of consumers are inclined to make a purchase from a company that provides live cha...
Jun 21, 2023
10 min read
15 Must Follow Cold Calling Tips...
Cold calling is an art because it attempts to convince a prospect to convert into a customer.
Sales statistics say that 90% of the reps find cold calling to be highly effective.
That’s...
Jun 20, 2023
11 min read
Top 15 Call Center Quality Assur...
Did you know 74% of customers have switched brands because of poor customer service?
That’s a huge risk for any business, especially in call centers, where every interaction counts.
B...
Jun 19, 2023
7 min read
Top 5 CallMiner Eureka Alternati...
Introducing CallMiner – a cloud-based speech analytics solution specifically developed for huge contact centres.
Its primary function is to analyse customer sentiment and assess their ov...
Jun 16, 2023
7 min read
How to Manage Remote Call Center...
With the advancement in technology, the call center agents are not limited to office space.
Call center agents have the luxury of working from anywhere because of high-speed internet avai...
