Enthu Blog

Hi, my name is John Toohill, marketing manager at Home Pride Bath and shower systems. Situations before Enthu.AI It would take me a very long time to pull calls, to analyze recordings, to ...

“That was a good call… right?” If you’ve ever said that after a review, you’re not alone. It sounded okay. The agent followed the script. But the tone felt cold. The hold time dragged....

In the dynamic landscape of agent sales coaching, a transformative revolution is underway, comparable to the shift from 2G to 5G and the emergence of blockchain technology. In an era mark...

Most teams that buy conversation intelligence software don't fail because they chose the wrong vendor. They fail because they chose a tool built for sales teams when they needed one built fo...

For decades, contact centers have relied on a patchwork of systems - a CRM here, a call system there, a ticketing platform somewhere else. While these systems were critical to keeping o...

Explore everything you need to know about sales coaching. From the football World Cup to a local cricket match, you've seen those enthusiastic coaches. They always try to motivate their tea...

Congratulations! You've built a world-class product. Your marketing team has put their heart and soul into creating a good buzz for this new product. But despite all the hype and excit...

As businesses navigate through ever-evolving market dynamics, the demand for sales professionals with refined skills, adaptive techniques, and strategic insight has never been more pronounce...

“Tell me, and I forget, teach me, and I may remember; involve me, and I learn.” - Benjamin Franklin. Sales professionals have evolved from their traditional counterparts.  Today, they ...

Customers do not leave because they were unhappy in the moment. Customers abandon the service when they encounter excessive challenges. The process becomes difficult because it requires user...

Even in today's digital world, customers prefer to talk to customer support on the phone rather than talk to agents on live chat. Talking directly on the phone builds confidence and trust...

Call quality scores are supposed to be fair. But what happens when three managers give three different scores for the same call? That’s a red flag. Inconsistent QA is more common than you...