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Improve Customer Satisfaction

10 Ways to Boost Improve Customer...

Customer is the most essential part of your business. Without the customers, no business can survive. Therefore, it is very important that your customers are satisfied with your products and...
Sales Training and Coaching
Sales questions

42 Sales Questions Every Sales Rep...

Every sales rep must ask open-ended sales questions to the prospects because it will help you understand the prospect and his needs better. These sales questions will force prospects to...
Sales Knowledge
Call center skills

10 Important Call Center Skills Every...

The success of a call center depends upon how well call center agents are performing. Call center agents are responsible for making or breaking a company's image because they are...
Agent Evaluation and Coaching
Objection Handling in Sales

Objection Handling In Sales: 30 Common...

Occasionally in your sales career, you come across a situation where you close the deal directly after giving your sales presentation. Those are such great feelings.  However, you and I...
Sales Training and Coaching
Sales Closing Techniques

12 Best Sales Closing Techniques for...

Closing is the final step in the sales cycle. This step will define whether the hard work that you have done in your previous steps amounts to anything or not....
Sales Training and Coaching
Call center coaching

7 Tips for Successful Call Center...

Call center coaching is no easy task. That's because it can be a time-consuming and emotionally draining process for supervisors and coaches. Yet, it is one of the most important call...
Agent Evaluation and Coaching
First call resolution

First Call Resolution (FCR): A Comprehensive...

First Call Resolution, or FCR, is a practice in call centers that strives to answer the phone and resolve your issue while you are still on the first call. In...
Call Center Metrics
Call center metrics

19 Call Center Metrics and KPIs...

Are your customers receiving the right service? Do your customer service reps have the knowledge and skills to solve customers’ queries?  Are you providing better support than your competitors? Are...
Call Center Metrics
Customer Retention Strategies

Top 19 Customer Retention Strategies You...

Every business seeks customer retention. Customers are always looked upon as assets by any business and it’s critical for the survival of the business to retain its best customers. A...
Sales Training and Coaching
Sales Skills

19 Best Sales Skills That Every...

You cannot become a great salesperson unless you have mastered the right sales skills. Sales Skills like communication, product knowledge, objection handling, demo skills, etc., are needed if you need...
Sales Training and Coaching
Call Center agent scorecard

How to Use Agent Scorecard to...

Call center tools and technology has come a long way since those IVR call routings. Even though it is still very much in use, call centres focus on improving their...
Agent scorecard
Sales Call Opening

How to Open a Sales Call...

As per a research, 41% of the reps say the phone is their most effective sales tool. Contrary to a popular belief, 90% of the reps believe cold calling tips...
Sales Training and Coaching

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