Tushar Jain 
Agent onboarding is a never-ending cycle for your home improvement business’ customer service department. Because the average lifespan of an agent is one year, you must retain new hires again and again. Generally, old-school methods take 2-3 months in contact center agent onboarding. So, … Read more
If you’re a home improvement contractor or installer, securing appointments with your potential customers is paramount to sustaining and growing your business. From enhanced sales opportunities to improved lead quality to increased revenue, improved appointment set rates can help you in numerous ways. Appointment … Read more
Are you a contractor or installer looking to improve your sales rep skills and performance so they can close more deals? Converting your prospects into customers takes a lot of work. It’s an art, and it requires finesse and strategy to succeed. Your sales … Read more
Hi, my name is John Toohill, marketing manager at Home Pride Bath and shower systems. Situations before Enthu.AI It would take me a very long time to pull calls, to analyze recordings, to coach an agent, and to improve their inside sales or their … Read more
“That was a good call… right?” If you’ve ever said that after a review, you’re not alone. It sounded okay. The agent followed the script. But the tone felt cold. The hold time dragged. And compliance? Kinda iffy. Here’s the truth: Good calls don’t … Read more
Understanding your customers is one of the most critical aspects of your business success. Knowing and uncovering valuable customer insights offer numerous benefits to your business, from personalization to target advertising, customer retention, building trust, and much more. But how do you better know … Read more
For decades, contact centers have relied on a patchwork of systems — a CRM here, a call system there, a ticketing platform somewhere else. While these systems were critical to keeping operations running, they were never built to think. As customer expectations have risen … Read more
Explore everything you need to know about sales coaching. From the football World Cup to a local cricket match, you’ve seen those enthusiastic coaches. They always try to motivate their team or player, on and off the field. In business-to-business sales, coaches are vital. … Read more
Congratulations! You’ve built a world-class product. Your marketing team has put their heart and soul into creating a good buzz for this new product. But despite all the hype and excitement, your sales team is not able to convert those leads into sales. They … Read more
As businesses navigate through ever-evolving market dynamics, the demand for sales professionals with refined skills, adaptive techniques, and strategic insight has never been more pronounced. When your sales team is struggling to meet its goals, it’s time to take a closer look at your … Read more
