Tushar Jain
Sales is a multifaceted process that involves building relationships, providing solutions, communication, and negotiation, and finally – closing the deal. All of these activities contribute to the ultimate goal of a sale, but their effectiveness can be subjective and difficult to measure without data … Read more
Call centers handle anywhere from 100 to 1,000 calls every day. As a result, they handle a large amount of data on customer interactions, which is incredibly difficult to access, analyze, and convert into meaningful information. This challenge arises due to unclean or incomplete … Read more
Whether you’re a startup, SMB, or large enterprise, your customers are the backbone of your business. Therefore, building long-lasting relationships with them and providing exceptional customer service is vital to run and sustain a successful business. According to a recent HubSpot Research, “93% of … Read more
Ever wondered how top-performing sales teams stay ahead in today’s fast-paced market? It’s all about embracing cutting-edge technologies that make their jobs easier and more effective. Take Customer Relationship Management (CRM) systems, for example—they centralize data and help predict market trends, transforming how salespeople … Read more
Thanks to technological advances, you can track and measure pretty much anything about your customer service or sales representatives’ performance. But just gathering data isn’t sufficient, especially regarding sales coaching. To better use your data, you need to have a clear understanding of what … Read more
Conversion rate is one of the most common KPIs used by marketing professionals, sales teams, call center agents and business professionals. It’s a key metric that tells you how your company is reaching its goals and how many leads are converting to sales. Improving … Read more
Landline phones are a relic from a bygone era. There was a time when they used to be the heart of the home and business. With the advancement of Internet technology, traditional desktop phones have been upgraded to digital technology known as Voice over … Read more
Playvox is a popular contact center software for quality management, workforce management, agent performance optimization, and beyond. Playvox equips you with a cloud-native, digital-first customer service solution that allows your teams to view, analyze, and manage their entire quality assurance process in one convenient … Read more
You’ve been there. You sit down with an agent for a coaching session. You cover the call, share some feedback, maybe set a goal or two. A week later? Same issues. Nothing sticks. You’re not alone. Over 60% of contact center managers say their … Read more
Choosing the right call transcription software in 2025 doesn’t have to be overwhelming. With dozens of AI tools on the market, the real challenge is knowing which one actually fits your needs, whether that’s recording sales calls, transcribing team meetings, or keeping accurate customer … Read more
