Tushar Jain 
From AI-powered quality assurance to real-time analytics to advanced call monitoring, contact centers today are adopting many state-of-the-art technologies to understand customer sentiment, boost agent performance, and drive business growth. Though several great tools help call centers and support teams optimize their end-to-end operations, … Read more
In today’s highly competitive industry, stellar customer service is essential. Customers expect quality, quickness, and efficiency. As businesses become more focused on their customers, communication is critical in shaping their opinions and trust. That’s where speech analytics comes in. It’s a powerful tool that … Read more
Imagine this: your customer has ordered a product from your website, and now he is eagerly awaiting its arrival. However, when the package finally reaches his doorstep, he discovers it’s the wrong item. He gets really frustrated and quickly reaches out to your call … Read more
As a call center business, you toggle between answering calls, processing orders, collecting customer feedback, identifying customer needs, and providing personalized services daily – and sometimes within the same hour. To make your customers happier and keep everything running smoothly, you need a special … Read more
Call analytics is a high-tech solution for many business tasks. It applies to call center operations, sales, and customer service. Below are some of the most important things you need to know about this ground-breaking technology. You’ve probably heard the expression, “Data is the … Read more
Wondering what are some top sought-after tools to try in 2024? Let’s explore! Let’s face it – you’ve gotten a message from a family member on WhatsApp that says, “Hey, we need to talk about something later.” The text seemed quite general, and you … Read more
In the dynamic world of sales, staying ahead of the game requires more than just a charismatic smile and a firm handshake. Successful sales professionals understand the importance of leveraging data and statistics to make informed decisions and fine-tune their strategies. In a landscape … Read more
Voice of Customer Analytics: Everything You Need to Know Understanding your customers’ problems and hearing the voice of customer analytics is important to get more repeat business and improve your bottom line. Are you ready to harness the power of customer feedback to drive … Read more
Picture this: You decided to buy a new mobile phone. Eager to get the latest model, you stroll into a sleek electronics store. Upon entering, a warm smile greets you. The attentive salesperson guides you through the mobile phones, seeking to understand your needs … Read more
People all around us seem to be talking a lot about artificial intelligence and machine learning. Running a call center? It may be hard to imagine how it can possibly help your use case, correct? It’s not that hard after all. Conversation intelligence software … Read more
