Discover how AI lead scoring is changing the way contact centers assess and prioritize their leads. Artificial intelligence is transforming the landscape of businesses of every type and size worldwide. If you’re operating a contact center or a business deeply ingrained in customer service, … Read more
People all around us seem to be talking a lot about artificial intelligence and machine learning. Running a call center? It may be hard to imagine how it can possibly help your use case, correct? It’s not that hard after all. Conversation intelligence software … Read more
Average Handle Time (AHT) is a key factor in how your call center plays a part in the success or failure of your support people. If you’re doing everything right on the first contact, there is no reason for the customer to call back. … Read more
Are you tired of fumbling through endless lists of call center software, desperately searching for the perfect tool to boost your customer service game in 2024? Well, the hunt is over, and the good news is, you don’t need to be a tech genius … Read more
What if we told you there’s a simple tool that can instantly propel your contact center’s performance to new heights, boosting customer loyalty and driving business success? Wondering what we’re talking about? It’s Voice of Customer (VoC). In an era where customer satisfaction is the … Read more
Speech analytics is a concept that helps business leaders know their audience better and deliver a great customer experience. Until now, most of sales leaders measured their sales efforts based: the number of calls made by the reps, the answer rate, the stage of … Read more
In today’s fast-changing business world, customers expect top-notch service, and call centers are at the forefront of meeting those expectations. The competition to impress customers and keep them coming back is tougher than ever. In this crucial environment, call centers must step up and … Read more
As conversation intelligence continues to transform the contact centre landscape, businesses look for the finest technologies to improve agent performance and customer experiences. While Observe.AI has garnered significant attention, there are other compelling alternatives in the market. In this article, we will explore the … Read more
According to HubSpot, today, a staggering 47% of sales leaders believe that tracking sales tools is one of the most crucial productivity metrics, while an additional 35% actively monitor adopting these tools to gauge their team’s effectiveness. Whether you’re a startup, a small business, or … Read more
In today’s fast-paced digital landscape, Software as a Service (SaaS) tools have become indispensable for businesses of all sizes. These cloud-based solutions offer cost-effective and efficient ways to streamline operations, boost productivity, and drive growth. As we step into 2024, the demand for SaaS … Read more
