According to HubSpot, “About 68% of customers are willing to pay more for products and services that are known for offering excellent customer service experiences. And it’s your call center agents who play a vital role in nurturing positive relationships and delivering exceptional customer … Read more
Agent onboarding is a never-ending cycle for your home improvement business’ customer service department. Because the average lifespan of an agent is one year, you must retain new hires again and again. Generally, old-school methods take 2-3 months in contact center agent onboarding. So, … Read more
Are you a contractor or installer looking to improve your sales rep skills and performance so they can close more deals? Converting your prospects into customers takes a lot of work. It’s an art, and it requires finesse and strategy to succeed. Your sales … Read more
Congratulations! You’ve built a world-class product. Your marketing team has put their heart and soul into creating a good buzz for this new product. But despite all the hype and excitement, your sales team is not able to convert those leads into sales. They … Read more
Picture this: You decided to buy a new mobile phone. Eager to get the latest model, you stroll into a sleek electronics store. As you enter, you’re greeted with a warm smile, and the attentive salesperson guides you through the mobile phones, taking the … Read more
Let’s face this: You’re planning to buy your dream home. While searching online, you found a real estate website, and you decide to give them a call. The real estate agent on the other end is friendly, attentive, and knowledgeable. He listens to your … Read more
With the advancement in technology, the call center agents are not limited to office space. Call center agents have the luxury of working from anywhere because of high-speed internet availability, cloud networks that powers VoIP and contact center solutions, etc., giving them access to … Read more
Are you doing call center training the right way? Your call center agents aren’t just ordinary employees; they’re the face of your company. These agents are the first point of contact whenever potential or new customers reach out with questions or concerns. The responsibility … Read more
The success of a call center depends upon how well call center agents are performing. Call center agents are responsible for making or breaking a company’s image because they are in direct contact with the customers. If agents could not help customers, then it … Read more
Call center coaching is no easy task. That’s because it can be a time-consuming and emotionally draining process for supervisors and coaches. Yet, it is one of the most important call center best practices to continuously coach your agents. You have to be on point … Read more
