According to Allied Market Research, the global home improvement market size was $316.8 billion in 2020 and is projected to reach $585.3 billion by 2030, growing at a CAGR of 6.2% from 2021 to 2030. It’s evident from the fact that if you’re in … Read more
Welcome to our guide on crafting a top-notch Quality Assurance (QA) scorecard for 2024! Whether you’re in customer service or managing a call center, you can’t run a successful business without providing a great customer experience. Providing excellent CX helps you boost customer satisfaction, … Read more
AI in contact center is no longer a new concept that we used to talk about. Today we can see a lot of commercial sectors using technology to improve customer satisfaction. Call centers are one of those that have always used various technologies to … Read more
Explore everything you need to know about sales coaching. Whether it’s the football World Cup, an Olympic boxing game, or a friendly local cricket match, you’ve probably seen those enthusiastic coaches who are always there to motivate their team or player both on and … Read more
As businesses navigate through ever-evolving market dynamics, the demand for sales professionals with refined skills, adaptive techniques, and strategic insight has never been more pronounced. When your sales team is struggling to meet its goals, it’s time to take a closer look at your … Read more
Explore the most sought-after call transcription software to try in 2024 Has it ever happened in your customer service or call center that after hanging up the phone, you’ve wanted to listen to the recent conversation again to know exactly what the customer said? … Read more
Even in today’s digital world, customers prefer to talk to customer support on phone rather than talk to agents on live chat. Talking directly on the phone builds confidence and trust between the customer and agents. Offering voice support becomes critical especially when urgency … Read more
Imagine this: your customer has ordered a product from your website, and now he is eagerly awaiting its arrival. However, when the package finally reaches his doorstep, he discovers it’s the wrong item. He gets really frustrated and quickly reaches out to your customer … Read more
From call center operations to sales to customer service, call analytics is an advanced solution for many business functions. Below are some of the most important things you need to know about this ground-breaking technology. You’ve probably heard the expression, “Data is the new … Read more
Wondering what are some top sought-after tools to try in 2024? Let’s explore! Let’s face this – you have received a message from one of your family members on WhatsApp, “Hey, we need to talk about something later.” The text seemed quite general, and … Read more
