What is Contact Center Complianc...
"Wait… did they just skip the legal part of the call?"
If you’ve ever managed a call center, you know that feeling.
Running a call center is already a lot—hiring, training, hitting ta...
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Nov 28, 2024
8 min read
What Is CSAT? How to Measure It,...
Ever feel like you’re delivering great service but still losing customers?
You’re not alone. Many support and Quality assurance teams rely on instinct, not data.
They miss the signals...
Nov 22, 2024
11 min read
What is Voice Analytics? Meaning...
Are you drowning in customer interactions but struggling to extract meaningful insights from them?
Every call, query, and complaint is key to better customer satisfaction, improved sales...
Nov 19, 2024
12 min read
What is Call Center Scheduling?
What’s the perfect time to call your customers?
It’s simple: when they’re ready to hear from you.
Timing is everything when it comes to customer interactions.
When schedules are off...
Nov 15, 2024
10 min read
What is a Contact Center Agent? ...
Did you know that 74% of consumers are at least somewhat likely to buy based on experiences alone.
Therefore, businesses need to deliver exceptional customer service to their customers. ...
Nov 14, 2024
11 min read
51 Latest Call Center Statistics...
Call centers have become pivotal in shaping customer perceptions and building loyalty in the modern customer-centric landscape.
Every interaction—be it a complex inquiry resolved through...
Nov 4, 2024
10 min read
What is Customer Service: Everyt...
Every business knows the frustration of unhappy customers.
Whether it's a delayed response, a technical issue, or a question left unanswered, customers expect fast, efficient help.
P...
Oct 28, 2024
9 min read
Maximizing ROI from QA Programs:...
Running a contact center is a challenge.
You’re managing agent performance, handling customer complaints, and ensuring smooth operations—all while trying to control costs.
Maybe you'...
Oct 25, 2024
9 min read
Sales Call Reporting Guide: Bene...
Sales calls offer numerous benefits to your business.
It helps you understand your prospects’ needs & preferences so you can provide tailored solutions to convert them into customers...
Oct 16, 2024
13 min read
Call Center Management: Definiti...
If you’re part of the call center industry by any means, you’re well aware that managing a call center is no small feat.
The complexities of ensuring that every customer has a seamless e...
Oct 9, 2024
14 min read
Call Center Automated QA: Proces...
It’s 2025.
You wouldn’t manually scan every single email for spam.
Neither would you check every payment by hand.
So why are you still auditing calls like it was 1995?
Manual QA...
Sep 26, 2024
13 min read
What is a Call Center? How They ...
You’ve probably called a company to resolve a problem or make a complaint, right? Or maybe you’ve received a call from your bank offering a new credit card. Perhaps you've placed an order by...
