Enthu Blogs

If you’re part of the call center industry by any means, you’re well aware that managing a call center is no small feat.  The complexities of ensuring that every customer...

Did you know that 93% of customer support teams believe customer expectations are higher than ever before?  As demands skyrocket, ensuring consistent service quality becomes a massive challenge for call...

You’ve probably called a company to resolve a problem or make a complaint, right? Or maybe you’ve received a call from your bank offering a new credit card. Perhaps you've...

What makes a successful call center? A big office? Lots of agents? High call volumes? No! It’s the ability to meet the customers’ expectations with the best level of customer...

Are you struggling with the high call volumes, long wait times, and unsatisfied customers in your contact centers? You’re not alone! In today’s fast-paced world, many call centers face challenges...

As digitization now dominating the global banking system, customer expectations of financial institutions have risen noticeably. They want a lighting-fast response, 24*7 customer support, and personalized experience across service channels...

Despite the rise of various digital communication channels, phone calls are still the most effective lead generators for businesses of all types. In fact, 72% of people still contact AI...

Want to provide exceptional support, improve customer experience, and boost brand reputation? If yes, it's crucial to understand how effectively your customer service representatives handle conversations with customers. Measuring your...

In today’s digital and competitive world, customers expect immediate support and personalized experiences from contact centers for financial institutions.  Often bogged down by outdated technology and manual processes, traditional contact...

In today's world, where data breaches and privacy issues are constantly making headlines, keeping sensitive information safe has never been more crucial.  This is especially true for contact centers, which...

Modern customers expect consistent and exceptional experiences across all touchpoints of a business.  In fact, 97% of customers say customer service is crucial for brand loyalty. Customers are also 2.4...

We have all been in a situation where a product or service we use frequently has an issue. With no way to fix it, we call the contact center for...