Enthu Blogs

PII Redaction

A Complete Guide on PII Redaction...

In today's world, where data breaches and privacy issues are constantly making headlines, keeping sensitive information safe has never been more crucial.  This is especially true for contact centers, which...
Customer service coaching

Customer Service Coaching: Effective Tips and...

Modern customers expect consistent and exceptional experiences across all touchpoints of a business.  In fact, 97% of customers say customer service is crucial for brand loyalty. Customers are also 2.4...
Contact center technology

What Is Contact Center Technology?

We have all been in a situation where a product or service we use frequently has an issue. With no way to fix it, we call the contact center for...
cold calling scripts

Cold Calling Script – 13 Best...

Did you know that the average salesperson makes 52 calls per day?  However, some reports revealed that call center agents make about 100 calls a day.  If you are also...
After Call Work

What is After Call Work in...

There is a famous saying, “Knowledge is not power, but the ability to act on knowledge is real power.” Similarly, interacting with your customers is important. What is more important...
AI in customer service

AI in Customer Service: Everything You...

AI is already transforming customer service in this digital age.  The global call center AI market was worth $1.60 billion in 2023. It's expected to grow from $1.95 billion in...
call center call audit

Call Audits in Call Centers: A...

Are you a call center manager looking to enhance the quality of your customer interactions?  Today’s call centers face a myriad of challenges, from maintaining consistent service quality and ensuring...
Sales Performance Metrics

Top 13 Sales Performance Metrics You...

Sales is a multifaceted process that involves building relationships, providing solutions, communication and negotiation, and finally—closing the deal.  All of these activities contribute to the ultimate goal of a sale,...
Speech To Text Analytics

An Ultimate Guide to Speech to...

Call centers handle anywhere from 100 to 1,000 calls every day.  As a result, they handle a large amount of data on customer interactions, which is incredibly difficult to access,...
Post Call Analysis

What is Post Call Analysis in...

Whether you’re a startup, SMB, or large enterprise, your customers are the backbone of your business.  Therefore, building long-lasting relationships with them and providing exceptional customer service is vital to...
Generative AI in sales

Generative AI for Sales Team in...

Ever wondered how top-performing sales teams stay ahead in today's fast-paced market? It's all about embracing cutting-edge technologies that make their jobs easier and more effective. Take Customer Relationship Management...
Sales coaching metrics

Top 17 Sales Coaching Metrics that...

Thanks to technological advances, you can track and measure pretty much anything about your customer service or sales representatives’ performance.  But just gathering data isn’t sufficient, especially regarding sales coaching....