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sales appointment setting

Jan 10, 2025

11 min read

What is Sales Appointment Settin...

Sales professionals often struggle to get quality time with the right people.  You’ve probably called many leads, only to hear them say they’re not interested or too busy.  It can be f...
PCI compliance

12 min read

What is PCI compliance in a call...

Taking card payments over calls? You’re handling gold. But with that comes risk. A single exposed card number can cost you big. In 2023 alone, payment card fraud losses hit $38.5 billi...
call barging

9 min read

What is Call Barging in a Call C...

Handling challenging customer interactions while keeping agents motivated is a constant uphill battle for call centers.  The stakes are high, with 73% of customers saying a single poor ex...
Telephone Consumer Protection Act

10 min read

What is Telephone Consumer Prote...

TCPA Imagine this: Your customer just wrapped up a long day at work, and as he sits down for dinner, his phone rings. It’s yet another unwanted sales call.  Frustrating, right?  Now fl...
No call no show (NCNS)

10 min read

How Can Call Centers Minimize NC...

Are No Call No Show (NCNS) incidents haunting your call center?  You're not alone.  Absenteeism costs the industry billions annually, with NCNS being a significant factor in this loss....
Contact Center Compliance

20 min read

What is Contact Center Complianc...

"Wait… did they just skip the legal part of the call?"  If you’ve ever managed a call center, you know that feeling. Running a call center is already a lot—hiring, training, hitting ta...
CSAT (Customer Satisfaction)

Nov 28, 2024

8 min read

What Is CSAT? How to Measure It,...

Ever feel like you’re delivering great service but still losing customers? You’re not alone. Many support and Quality assurance teams rely on instinct, not data. They miss the signals...
Voice Analytics

Nov 22, 2024

11 min read

What is Voice Analytics? Meaning...

Are you drowning in customer interactions but struggling to extract meaningful insights from them?  Every call, query, and complaint is key to better customer satisfaction, improved sales...
Call Center Scheduling

Nov 19, 2024

12 min read

What is Call Center Scheduling?

What’s the perfect time to call your customers? It’s simple: when they’re ready to hear from you. Timing is everything when it comes to customer interactions. When schedules are off...
Contact Center Agents

10 min read

What is a Contact Center Agent? ...

Did you know that 74% of consumers are at least somewhat likely to buy based on experiences alone.  Therefore, businesses need to deliver exceptional customer service to their customers. ...
Call Center Statistics

Nov 14, 2024

11 min read

51 Latest Call Center Statistics...

Call centers have become pivotal in shaping customer perceptions and building loyalty in the modern customer-centric landscape.  Every interaction—be it a complex inquiry resolved through...
Customer Service

10 min read

What is Customer Service: Everyt...

Every business knows the frustration of unhappy customers.  Whether it's a delayed response, a technical issue, or a question left unanswered, customers expect fast, efficient help.  P...

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