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Automated Customer Journeys

12 min read

How Automated Customer Journeys ...

Customers always want quicker solutions, personalized attention, and easier ways to engage. 90% of customers consider a prompt response essential when they have a customer service inquiry.  ...
Customer Journey

Feb 26, 2025

11 min read

What is Customer Journey: Everyt...

Imagine you step into a store for the first time. You’re excited to explore, but you don’t quite know where to go.  The layout might be unfamiliar, the signage might be confusing, and...
Outbound Call Center

13 min read

What is an Outbound Call Center?...

You are in a fast-paced world. Your customers expect fast answers and genuine connections.  If you want to expand your market reach and accelerate sales cycles, outbound call centers are ...
Customer Loyalty

Feb 11, 2025

12 min read

What is Customer Loyalty? Import...

69% of consumers are still loyal to certain brands in 2024  When your customers walk into their favorite store or visit their trusted service provider’s website, there is a special feelin...
MaestroQA Alternatives

5 min read

Top 5 MaestroQA Alternatives In ...

Quality assurance (QA) plays a crucial role in ensuring optimal customer interactions and service excellence.  While MaestroQA is a widely used platform, businesses often seek alternative...
Dead Air

11 min read

Dead Air in Customer Service: Wh...

Ever been on a call and suddenly heard nothing but silence?  In customer service, this silent moment is called "dead air." For call centers and customer service teams, dead air represe...
Hold time

Jan 22, 2025

13 min read

What is Hold Time in a Call Cent...

In an era where every second counts, few things frustrate customers more than long hold times.  According to research, the average person may spend up to 43 days of their life on hold.  ...
HIPAA Compliant Call Centers

12 min read

What is HIPAA Compliant Call Cen...

If you run a healthcare clinic, handle insurance claims, or manage patient data for a hospital, you’ve probably felt the pressure of making sure all those phone calls and data transfers stay...
sales appointment setting

Jan 10, 2025

11 min read

What is Sales Appointment Settin...

Sales professionals often struggle to get quality time with the right people.  You’ve probably called many leads, only to hear them say they’re not interested or too busy.  It can be f...
PCI compliance

12 min read

What is PCI compliance in a call...

Taking card payments over calls? You’re handling gold. But with that comes risk. A single exposed card number can cost you big. In 2023 alone, payment card fraud losses hit $38.5 billi...
call barging

9 min read

What is Call Barging in a Call C...

Handling challenging customer interactions while keeping agents motivated is a constant uphill battle for call centers.  The stakes are high, with 73% of customers saying a single poor ex...
Telephone Consumer Protection Act

10 min read

What is Telephone Consumer Prote...

TCPA Imagine this: Your customer just wrapped up a long day at work, and as he sits down for dinner, his phone rings. It’s yet another unwanted sales call.  Frustrating, right?  Now fl...

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