Enthu Blog

First Call Resolution, or FCR, is a practice in call centers that strives to answer the phone and resolve your issue while you are still on the first call. In a high-quality call center e...

Are your customers receiving the right service? Do your customer service reps have the knowledge and skills to solve customers’ queries?  Are you providing better support than your compet...

Every business seeks customer retention. Customers are always looked upon as assets by any business and it’s critical for the survival of the business to retain its best customers. A busin...

You cannot become a great salesperson unless you have mastered the right sales skills. You need sales skills like communication, product knowledge, objection handling, and demo skills. Th...

Call center agents are at the heart of every customer experience. But managing performance at scale? That’s where things get tricky. According to a McKinsey study, companies that use data...

As per a research, 41% of the reps say the phone is their most effective sales tool. Contrary to a popular belief, 90% of the reps believe cold calling tips to be very effective. While the...

A. What is call center quality assurance? Call center quality assurance is a systematic process that ensures customer interactions align with your business standards and objectives. It invo...

Are you a business leader exploring the best speech analytics software solution for your sales calling team? With so many options available in the market, you will soon face a plenty of p...

Think! Think beyond delivering just a service. Address incoming queries with tangible solutions, minimize dissatisfaction and maximize efficiency.  That’s how you stay competitive ...

In this article, we will talk about the best phone systems for small businesses which you can choose to establish your business. Your customers are present on multiple channels - phone, c...

Often, it is said that data is the new oil. But data without any analysis is just like crude oil. It has a lot of potential, but only if someone refines it through the process called dat...

This call recording software plays an important role in contact centers as these take good care of your customers and your business grows itself. They do not expect you to be perfect. The...