Enthu Blog

Call center agents are at the heart of every customer experience. But managing performance at scale? That’s where things get tricky. According to a McKinsey study, companies that use data...

As per a research, 41% of the reps say the phone is their most effective sales tool. Contrary to a popular belief, 90% of the reps believe cold calling tips to be very effective. While the...

A. What is call center quality assurance? Call center quality assurance is a systematic process that ensures customer interactions align with your business standards and objectives. It invo...

Are you a business leader exploring the best speech analytics software solution for your sales calling team? With so many options available in the market, you will soon face a plenty of p...

Think! Think beyond delivering just a service. Address incoming queries with tangible solutions, minimize dissatisfaction and maximize efficiency.  That’s how you stay competitive ...

In this article, we will talk about the best phone systems for small businesses which you can choose to establish your business. Your customers are present on multiple channels - phone, c...

Often, it is said that data is the new oil. But data without any analysis is just like crude oil. It has a lot of potential, but only if someone refines it through the process called dat...

This call recording software plays an important role in contact centers as these take good care of your customers and your business grows itself. They do not expect you to be perfect. The...

This is a new series from Enhu.AI. We are going to talk about customer experience and customer service. This is an endeavor to help. Let’s understand what customer experience is and how d...

The digital revolution is, shall we say, polarizing. Some small business owners are all in. They’re taking payments online, working with remote teams, and have completely digitized their cu...

Every journey needs a destination - and every business needs a sales target. It is only when this target is achieved that your business can start to see the first glance of success. A ...

Below is a summary of what all you can do once you integrate Zoom with your Enthu.AI account. 1. Log your call activity within Enthu All calls made through Zoom for the selected agents wil...