42 Sales Questions Every Sales R...
Every sales rep must ask open-ended sales questions to the prospects because it will help you understand the prospect and his needs better.
These sales questions will force prospects to s...
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Mar 28, 2023
5 min read
10 Important Call Center Skills ...
The success of a call center depends upon how well call center agents are performing.
Call center agents are responsible for making or breaking a company's image because they are in direc...
Mar 21, 2023
16 min read
Objection Handling In Sales: 30 ...
Occasionally in your sales career, you come across a situation where you close the deal directly after giving your sales pitch.
Those are such great feelings.
However, you and I bot...
Mar 17, 2023
12 min read
12 Best Sales Closing Techniques...
Closing is the final step in the sales cycle.
This step will define whether the hard work that you have done in your previous steps amounts to anything or not.
It is like the break or ...
Mar 8, 2023
10 min read
What is Call Center Coaching? Ti...
Is your traditional coaching failing?
Still stuck in the “let’s talk about your calls for an hour” era? No wonder your agents are zoning out.
Modern call center coaching isn’t about ma...
Feb 28, 2023
13 min read
First Call Resolution (FCR): A C...
First Call Resolution, or FCR, is a practice in call centers that strives to answer the phone and resolve your issue while you are still on the first call.
In a high-quality call center e...
Feb 24, 2023
10 min read
19 Call Center Metrics and KPIs ...
Are your customers receiving the right service? Do your customer service reps have the knowledge and skills to solve customers’ queries?
Are you providing better support than your compet...
Feb 22, 2023
15 min read
Top 19 Customer Retention Strate...
Every business seeks customer retention.
Customers are always looked upon as assets by any business and it’s critical for the survival of the business to retain its best customers.
A busin...
Feb 19, 2023
11 min read
19 Best Sales Skills That Every ...
You cannot become a great salesperson unless you have mastered the right sales skills.
You need sales skills like communication, product knowledge, objection handling, and demo skills. Th...
Feb 9, 2023
9 min read
How to Use Agent Scorecard to Im...
Call center tools and technology has come a long way since those IVR call routings. Even though it is still very much in use, call centres focus on improving their technological assets.
...
Feb 7, 2023
11 min read
How to Open a Sales Call Like a ...
As per a research, 41% of the reps say the phone is their most effective sales tool.
Contrary to a popular belief, 90% of the reps believe cold calling tips to be very effective.
While the...
Feb 3, 2023
12 min read
Call Center Quality Assurance: W...
We monitor 2% of calls and hope for the best.
Sound familiar?
That’s the reality for most QA teams today.
Manual audits. Random sampling. Endless spreadsheets.
And somehow, we’re...
