10 Ways to Reduce Customer Churn...
In today’s competitive business landscape, customer churn rate has become a key performance indicator for businesses of all sizes.
It is an important metric because losing customers can ...
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Apr 17, 2023
11 min read
19 Call center Best Practices to...
A business will flourish only when your customers are satisfied with the product and services that you have to offer.
Else your competition is always there to grab your dissatisfied custo...
Apr 7, 2023
16 min read
20 Most Common Sales Mistakes to...
Committing a mistake is fine as long as we learn from it and don’t repeat the same mistake again.
The same is true for sales.
Most often than not, we have seen that sales repr...
Apr 4, 2023
9 min read
10 Ways to Boost Improve Custome...
Customer is the most essential part of your business. Without the customers, no business can survive.
Therefore, it is very important that your customers are satisfied with your products ...
Mar 31, 2023
14 min read
42 Sales Questions Every Sales R...
Every sales rep must ask open-ended sales questions to the prospects because it will help you understand the prospect and his needs better.
These sales questions will force prospects to s...
Mar 28, 2023
15 min read
17 Must Have Call Center Skills ...
74% of customers say just one bad experience is enough to make them switch brands.
In 2025, every customer call is a chance to win or lose loyalty. That’s why today’s agents need more th...
Mar 21, 2023
16 min read
Objection Handling In Sales: 30 ...
Occasionally in your sales career, you come across a situation where you close the deal directly after giving your sales pitch.
Those are such great feelings.
However, you and I bot...
Mar 17, 2023
12 min read
12 Best Sales Closing Techniques...
Closing is the final step in the sales cycle.
This step will define whether the hard work that you have done in your previous steps amounts to anything or not.
It is like the break or ...
Mar 8, 2023
10 min read
What is Call Center Coaching? Ti...
Is your traditional coaching failing?
Still stuck in the “let’s talk about your calls for an hour” era? No wonder your agents are zoning out.
Modern call center coaching isn’t about ma...
Feb 28, 2023
13 min read
First Call Resolution (FCR): A C...
First Call Resolution, or FCR, is a practice in call centers that strives to answer the phone and resolve your issue while you are still on the first call.
In a high-quality call center e...
Feb 24, 2023
10 min read
19 Call Center Metrics and KPIs ...
Are your customers receiving the right service? Do your customer service reps have the knowledge and skills to solve customers’ queries?
Are you providing better support than your compet...
Feb 22, 2023
15 min read
Top 19 Customer Retention Strate...
Every business seeks customer retention.
Customers are always looked upon as assets by any business and it’s critical for the survival of the business to retain its best customers.
A busin...
