Modern customers expect consistent and exceptional experiences across all touchpoints of a business. In fact, 97% of customers say customer service is crucial for brand loyalty. Customers are also 2.4 times more likely to stick with a brand when their problems are solved quickly. … Read more
Are you a contractor or installer looking to improve your sales rep skills and performance so they can close more deals? Converting your prospects into customers takes a lot of work. It’s an art, and it requires finesse and strategy to succeed. Your sales … Read more
In the dynamic landscape of agent sales coaching, a transformative revolution is underway, comparable to the shift from 2G to 5G and the emergence of blockchain technology. In an era marked by rapid technological progress, the persistence of outdated sales coaching methods raises a … Read more
Explore everything you need to know about sales coaching. From the football World Cup to a local cricket match, you’ve seen those enthusiastic coaches. They always try to motivate their team or player, on and off the field. In business-to-business sales, coaches are vital. … Read more
“Tell me and I forget, teach me and I may remember, involve me and I learn.” – Benjamin Franklin. Sales professionals have evolved from their traditional counterparts. Today, they have to face a myriad of new and emerging challenges, from personalizing experiences and integrating … Read more
Imagine this: your customer has ordered a product from your website, and now he is eagerly awaiting its arrival. However, when the package finally reaches his doorstep, he discovers it’s the wrong item. He gets really frustrated and quickly reaches out to your call … Read more
If you chat with a few sales professionals, you will likely hear them talk about sales effectiveness. It’s also likely that they will present different definitions and outlooks on the subject. So what is sales effectiveness, and how does it matter for a company? … Read more
In today’s fiercely competitive business landscape, mastering the art of selling over the phone has become absolutely crucial and on the other hand implementing correct call center sales tips are equally important. Recent statistics reveal that “Businesses that concentrate on enhancing customer experiences can … Read more
Cold calling is an art because it attempts to convince a prospect to convert into a customer. Sales statistics say that 90% of the reps find cold calling to be highly effective. That’s the reason why cold calling tips is still so much relevant. … Read more
How to express empathy in words? The ability to demonstrate empathy is vital for every employee in the call center business. As customer-facing professionals, we need to show empathy towards our customers. Unfortunately, a lot of people find it hard to put it into … Read more
