Customer Service Coaching: Effec...
Modern customers expect consistent and exceptional experiences across all touchpoints of a business. In fact, 97% of customers say customer service is crucial for brand loyalty. Cust...
Sales Training and Coaching
Mar 6, 2024
7 min read
How to enhance sales rep skills ...
Are you a contractor or installer looking to improve your sales rep skills and performance so they can close more deals? Converting your prospects into customers takes a lot of work. It’...
Feb 22, 2024
6 min read
The Future of Sales Coaching: AI...
In the dynamic landscape of agent sales coaching, a transformative revolution is underway, comparable to the shift from 2G to 5G and the emergence of blockchain technology. In an era mark...
Feb 13, 2024
8 min read
Sales Coaching: The ultimate Gui...
Explore everything you need to know about sales coaching.
From the football World Cup to a local cricket match, you've seen those enthusiastic coaches. They always try to motivate their tea...
Jan 31, 2024
21 min read
31 Sales Training Ideas to Impro...
“Tell me and I forget, teach me and I may remember, involve me and I learn.” – Benjamin Franklin. Sales professionals have evolved from their traditional counterparts. Today, they hav...
Dec 28, 2023
11 min read
Everything you need to know abou...
You know that awkward pause when a customer says, “Can I speak to your manager?” Yeah, that's call escalation. It usually means something went sideways. Maybe the agent didn’t have the...
Sep 28, 2023
10 min read
8 ways to improve sales efficien...
If you chat with a few sales professionals, you will likely hear them talk about sales effectiveness. It’s also likely that they will present different definitions and outlooks on the sub...
Sep 19, 2023
8 min read
10 Best Call Center Sales Tips t...
In today's fiercely competitive business landscape, mastering the art of selling over the phone has become absolutely crucial and on the other hand implementing correct call center sales tip...
Jun 21, 2023
10 min read
15 Must Follow Cold Calling Tips...
Cold calling is an art because it attempts to convince a prospect to convert into a customer. Sales statistics say that 90% of the reps find cold calling to be highly effective. That’s...
Jun 14, 2023
13 min read
29 Empathy Statements for Custom...
How to express empathy in words? The ability to demonstrate empathy is vital for every employee in the call center business. As customer-facing professionals, we need to show empathy ...
Jun 1, 2023
11 min read
How to Deal with Difficult Custo...
Many times, customers will be really upset or angry with the service and it will be difficult to handle them. But if you know what to say, when to say and how to say it, then it will be e...
May 30, 2023
8 min read
11 Examples of Bad Customer Serv...
Customer care is one of the crucial tools for maintaining a good relationship with existing and potential customers. It can also be instrumental in breaking your relationship with custom...
May 26, 2023
7 min read
11 Ways to Manage a Sales Team E...
The biggest task these days is to manage a sales team. It is upon you on how they perform in sales calls and meetings. You can either lead them to prosperity or failure. An effective s...
Apr 7, 2023
16 min read
20 Most Common Sales Mistakes to...
Committing a mistake is fine as long as we learn from it and don’t repeat the same mistake again. The same is true for sales. Most often than not, we have seen that sales repr...
Apr 4, 2023
9 min read
10 Ways to Boost Improve Custome...
Customer is the most essential part of your business. Without the customers, no business can survive. Therefore, it is very important that your customers are satisfied with your products ...
Mar 21, 2023
16 min read
Objection Handling In Sales: 30 ...
Occasionally in your sales career, you come across a situation where you close the deal directly after giving your sales pitch. Those are such great feelings. However, you and I bot...
Mar 17, 2023
12 min read
12 Best Sales Closing Techniques...
Closing is the final step in the sales cycle. This step will define whether the hard work that you have done in your previous steps amounts to anything or not. It is like the break or ...
Feb 22, 2023
15 min read
Top 19 Customer Retention Strate...
Every business seeks customer retention.
Customers are always looked upon as assets by any business and it’s critical for the survival of the business to retain its best customers.
A busin...
Feb 19, 2023
11 min read
19 Best Sales Skills That Every ...
You cannot become a great salesperson unless you have mastered the right sales skills. You need sales skills like communication, product knowledge, objection handling, and demo skills. Th...
Feb 7, 2023
11 min read
How to Open a Sales Call Like a ...
As per a research, 41% of the reps say the phone is their most effective sales tool.
Contrary to a popular belief, 90% of the reps believe cold calling tips to be very effective.
While the...