AI in Call Centers

Key use cases of RPA in customer service include FAQ responses, account management, loyalty program administration, and back-office functions like report generation and compliance checks. 1...

[BlueAlert] Quick Summary AI agents are revolutionizing call centers by automating routine tasks, improving customer experience, and boosting agent productivity. They handle voice and ...

You handle dozens of calls every day. Notes pile up. Important details slip through. That costs time and revenue. Speech-to-text flips the script. AI transcription audio to text capabi...

What if your call center had an AI manager that could learn, adapt, and make decisions on its own?  Traditional call center AI has limits. It's often static, scripted, and struggles with ...

Let’s face it - your agents are spending way too much time on stuff that’s pretty boring. You know like, copying information between systems, updating customer records, or writing the sam...

[BlueAlert] Summary Call center automation uses AI, RPA, NLP, and chatbots to handle repetitive tasks, streamline operations, and improve efficiency. It boosts customer satisfaction...

Despite the rise of various digital communication channels, phone calls are still the most effective lead generators for businesses of all types. In fact, 72% of people still contact AI f...

Call centers handle anywhere from 100 to 1,000 calls every day.  As a result, they handle a large amount of data on customer interactions, which is incredibly difficult to access, analyze...

Did you know that 32% of customers will leave a brand after just one bad experience? Experience is everything, and it’s your responsibility to get it right.  Call center analytics softwar...

For decades, contact centers have relied on a patchwork of systems - a CRM here, a call system there, a ticketing platform somewhere else. While these systems were critical to keeping o...

In today's highly competitive industry, stellar customer service is essential. Customers expect quality, quickness, and efficiency. As businesses become more focused on their customers, co...

Live chat support has become a crucial factor in consumer buying decisions. According to CrazyEgg, “38% of consumers are inclined to make a purchase from a company that provides live cha...

Welcome back to our series on the transformational power of ChatGPT in call centers. In our previous articles, we discussed the Best Practices for using ChatGPT in call centers and explor...

Customer expectations for immediate support are higher than ever before. In fact, a survey revealed that 82% of customers expect an immediate response from businesses. This increasing...

Since its launch, ChatGPT has become the talk of the town. Developed by OpenAI, this groundbreaking language model has been causing a stir in the tech world due to its capacity to produce te...

Have you ever had a conversation with someone, only to realize later that they were an advanced technology? No, I’m not talking about science fiction movies. I’m talking about the latest ...