Have you ever had a conversation with someone, only to realize later that they were an advanced technology? No, I’m not talking about science fiction movies. I’m talking about the latest innovation in the world of customer service and support – ChatGPT! Contact centers … Read more
In today’s competitive business landscape,  customer churn rate has become a key performance indicator for businesses of all sizes. It is an important metric because losing customers can have a significant impact on a business’s revenue and growth. The average churn rate across all industries is … Read more
Are your customers receiving the right service? Do your customer service reps have the knowledge and skills to solve customers’ queries? Are you providing better support than your competitors? Are you leveraging the latest technology to serve your customers better? These are crucial questions; … Read more
How to open a sales call? 1. Greet the Person  : Start your conversation with utmost respect and professionalism. 2. Introduce yourself and your business : Introduce and clear the purpose for which you are calling 3. Asking the right first questions : Focus … Read more
Call center quality assurance is a process or set of actions aimed to analyse, monitor, and evaluate the performance of agents as well as the overall customer service experience. Call centre QA’s major purpose is to ensure that customers have a consistent and high-quality … Read more
Are you a business leader exploring the best speech analytics software solution for your sales calling team? With so many options available in the market, you will soon face a plenty of problem while taking a decision. But don’t worry, there’s a methodical and … Read more
Think! Think beyond delivering just a service. Address incoming queries with tangible solutions, minimize dissatisfaction and maximize efficiency. That’s how you stay competitive in the battleground called Customer Experience (CX). However, many companies have still not woken up to the reality that poor CX … Read more
Often, it is said that data is the new oil. But data without any analysis is just like crude oil. It has a lot of potential but only if someone refines it through the process called data analytics. In the past two decades, the … Read more
The digital revolution is, shall we say, polarizing. Some small business owners are all in. They’re taking payments online, working with remote teams, and have completely digitized their customer relationship management (CRM) processes. 79% are using digital CRM to manage sales and relationships. Others … Read more
CallHippo leverages Enthu.AI conversation intelligence to reduce SaaS churn by 20% and grow new revenue by 13% CallHippo is an on-demand Voice-over-Internet Protocol (VoIP) Service Provider. Trusted by over 5,000 companies worldwide, CallHippo enables businesses to transition from desk phones to softphones in less … Read more
