Top 5 Sprinklr Alternatives in 2025
Customer experience is no longer a “nice-to-have”; it’s mission-critical.
In fact, even one bad support interaction can push 80% of customers toward a competitor.
No wonder 80% of bu...
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Aug 6, 2025
14 min read
What is Agentic AI in Call Cente...
What if your call center had an AI manager that could learn, adapt, and make decisions on its own?
Traditional call center AI has limits. It's often static, scripted, and struggles with ...
Jul 25, 2025
12 min read
How “This Call Is Being Re...
This call is being recorded for quality assurance.
You hear that line all the time. It was initially there only for legal reasons.
Companies needed proof of what was said. Today, that ...
Jul 18, 2025
13 min read
How to Monitor Call Center Perfo...
How to Monitor Call Center Performance in 2026
Today’s contact centers are fast, digital, and under pressure to deliver stellar service.
Monitoring performance isn’t about spying or m...
Jul 14, 2025
10 min read
Top 9 AI-Driven Call Quality Ass...
What if you could review every customer call, without adding a single QA analyst?
No missed insights, no coaching delays, no compliance risks. That’s the promise of AI-driven call qualit...
Jul 10, 2025
13 min read
What is a Mean Opinion Score (MOS)?
Call quality can make or break a customer’s support experience.
In today’s omnichannel world, phone calls still reign supreme for urgent support.
59% of customers rank a phone call as...
Jul 4, 2025
10 min read
Why QA Is Important to Every Cal...
Inbound call centers are your brand’s frontline.
One bad call can lose you a customer, so nailing every interaction is a must.
Think about it: nearly 73% of customers say they’ve swi...
Jun 11, 2025
14 min read
What is Call Center RPM (Robotic...
Let’s face it - your agents are spending way too much time on stuff that’s pretty boring.
You know like, copying information between systems, updating customer records, or writing the sam...
Jun 4, 2025
9 min read
13 Proven Call Center Cost Reduc...
Did you know labor can eat up to 70% of a call center’s budget?
Wages, licenses, and compliance fees also rise each year.
Meanwhile, callers expect instant, friendly help around the c...
May 29, 2025
9 min read
Call Center Evaluation Forms for...
It’s 2025.
Your customers expect instant answers. Your agents juggle tools, tabs, and tough conversations.
And your call center evaluation form? It can’t still be stuck in 2015.
If...
May 22, 2025
12 min read
Your Essential Call Center Compl...
It’s Monday morning, your coffee’s still brewing, and suddenly your inbox blows up.
Not with sales leads or customer kudos - but with legal notices.
Turns out, your call center made a ...
May 15, 2025
13 min read
A Comprehensive Guide To Call Ce...
Ever hit “play,” heard a five-second silence, and thought, “Wait… what was that?”
That’s the pain of losing a loyal customer after one bad call.
In today's world, call centers are the ...