Enthu Blog

Great CSAT depends on great agents.  But how do you coach them consistently? Traditional coaching methods are slow, inconsistent, and can't scale.  Weekly sit-downs and random call ...

Customer experience is no longer a “nice-to-have”; it’s mission-critical.  In fact, even one bad support interaction can push 80% of customers toward a competitor.  No wonder 80% of bu...

What if your call center had an AI manager that could learn, adapt, and make decisions on its own?  Traditional call center AI has limits. It's often static, scripted, and struggles with ...

This call is being recorded for quality assurance. You hear that line all the time. It was initially there only for legal reasons. Companies needed proof of what was said. Today, that ...

How to Monitor Call Center Performance in 2026 Today’s contact centers are fast, digital, and under pressure to deliver stellar service.  Monitoring performance isn’t about spying or m...

What if you could review every customer call, without adding a single QA analyst?  No missed insights, no coaching delays, no compliance risks. That’s the promise of AI-driven call qualit...

Call quality can make or break a customer’s support experience.  In today’s omnichannel world, phone calls still reign supreme for urgent support. 59% of customers rank a phone call as...

Inbound call centers are your brand’s frontline.  One bad call can lose you a customer, so nailing every interaction is a must.  Think about it: nearly 73% of customers say they’ve swi...

Let’s face it - your agents are spending way too much time on stuff that’s pretty boring. You know like, copying information between systems, updating customer records, or writing the sam...

Did you know labor can eat up to 70% of a call center’s budget?  Wages, licenses, and compliance fees also rise each year. Meanwhile, callers expect instant, friendly help around the c...

It’s 2025. Your customers expect instant answers. Your agents juggle tools, tabs, and tough conversations.  And your call center evaluation form? It can’t still be stuck in 2015. If...

It’s Monday morning, your coffee’s still brewing, and suddenly your inbox blows up. Not with sales leads or customer kudos - but with legal notices. Turns out, your call center made a ...