What is Customer Journey: Everyt...
Imagine you step into a store for the first time.
You’re excited to explore, but you don’t quite know where to go.
The layout might be unfamiliar, the signage might be confusing, and...
Enthu Blog
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Feb 18, 2025
13 min read
What is an Outbound Call Center?...
You are in a fast-paced world. Your customers expect fast answers and genuine connections.
If you want to expand your market reach and accelerate sales cycles, outbound call centers are ...
Feb 11, 2025
12 min read
What is Customer Loyalty? Import...
69% of consumers are still loyal to certain brands in 2024
When your customers walk into their favorite store or visit their trusted service provider’s website, there is a special feelin...
Feb 3, 2025
5 min read
Top 5 MaestroQA Alternatives In ...
Quality assurance (QA) plays a crucial role in ensuring optimal customer interactions and service excellence.
While MaestroQA is a widely used platform, businesses often seek alternative...
Jan 30, 2025
11 min read
Dead Air in Customer Service: Wh...
Ever been on a call and suddenly heard nothing but silence?
In customer service, this silent moment is called "dead air."
For call centers and customer service teams, dead air represe...
Jan 22, 2025
11 min read
What is Hold Time in a Call Cent...
In an era where every second counts, few things frustrate customers more than long hold times.
According to research, the average person may spend up to 43 days of their life on hold.
...
Jan 16, 2025
12 min read
What is HIPAA Compliant Call Cen...
If you run a healthcare clinic, handle insurance claims, or manage patient data for a hospital, you’ve probably felt the pressure of making sure all those phone calls and data transfers stay...
Jan 10, 2025
11 min read
What is Sales Appointment Settin...
Sales professionals often struggle to get quality time with the right people.
You’ve probably called many leads, only to hear them say they’re not interested or too busy.
It can be f...
Jan 3, 2025
12 min read
What is PCI compliance in a call...
Taking card payments over calls? You’re handling gold.
But with that comes risk. A single exposed card number can cost you big.
In 2023 alone, payment card fraud losses hit $38.5 billi...
Dec 26, 2024
9 min read
What is Call Barging in a Call C...
Handling challenging customer interactions while keeping agents motivated is a constant uphill battle for call centers.
The stakes are high, with 73% of customers saying a single poor ex...
Dec 19, 2024
10 min read
What is Telephone Consumer Prote...
TCPA Imagine this: Your customer just wrapped up a long day at work, and as he sits down for dinner, his phone rings. It’s yet another unwanted sales call.
Frustrating, right?
Now fl...
Dec 13, 2024
10 min read
How Can Call Centers Minimize NC...
Are No Call No Show (NCNS) incidents haunting your call center?
You're not alone.
Absenteeism costs the industry billions annually, with NCNS being a significant factor in this loss....
