Enthu Blogs

Despite the rise of various digital communication channels, phone calls are still the most effective lead generators for businesses of all types. In fact, 72% of people still contact AI...

Want to provide exceptional support, improve customer experience, and boost brand reputation? If yes, it's crucial to understand how effectively your customer service representatives handle conversations with customers. Measuring your...

In today’s digital and competitive world, customers expect immediate support and personalized experiences from contact centers for financial institutions.  Often bogged down by outdated technology and manual processes, traditional contact...

In today's world, where data breaches and privacy issues are constantly making headlines, keeping sensitive information safe has never been more crucial.  This is especially true for contact centers, which...

Modern customers expect consistent and exceptional experiences across all touchpoints of a business.  In fact, 97% of customers say customer service is crucial for brand loyalty. Customers are also 2.4...

We have all been in a situation where a product or service we use frequently has an issue. With no way to fix it, we call the contact center for...

Did you know that the average salesperson makes 52 calls per day?  However, some reports revealed that call center agents make about 100 calls a day.  If you are also...

There is a famous saying, “Knowledge is not power, but the ability to act on knowledge is real power.” Similarly, interacting with your customers is important. What is more important...

AI is already transforming customer service in this digital age.  The global call center AI market was worth $1.60 billion in 2023. It's expected to grow from $1.95 billion in...

Are you a call center manager looking to enhance the quality of your customer interactions?  Today’s call centers face a myriad of challenges, from maintaining consistent service quality and ensuring...

Sales is a multifaceted process that involves building relationships, providing solutions, communication and negotiation, and finally—closing the deal.  All of these activities contribute to the ultimate goal of a sale,...

Call centers handle anywhere from 100 to 1,000 calls every day.  As a result, they handle a large amount of data on customer interactions, which is incredibly difficult to access,...