Enthu Blog

Inbound call centers are your brand’s frontline.  One bad call can lose you a customer, so nailing every interaction is a must.  Think about it: nearly 73% of customers say they’ve swi...

Let’s face it - your agents are spending way too much time on stuff that’s pretty boring. You know like, copying information between systems, updating customer records, or writing the sam...

Did you know labor can eat up to 70% of a call center’s budget?  Wages, licenses, and compliance fees also rise each year. Meanwhile, callers expect instant, friendly help around the c...

It’s 2025. Your customers expect instant answers. Your agents juggle tools, tabs, and tough conversations.  And your call center evaluation form? It can’t still be stuck in 2015. If...

It’s Monday morning, your coffee’s still brewing, and suddenly your inbox blows up. Not with sales leads or customer kudos - but with legal notices. Turns out, your call center made a ...

Ever hit “play,” heard a five-second silence, and thought, “Wait… what was that?” That’s the pain of losing a loyal customer after one bad call. In today's world, call centers are the ...

Ever had a “bad feeling” after a customer call? Chances are, your customer felt it too. 70% of buying experiences are based on how customers feel they’re being treated. That’s not j...

Your agents are taking hundreds of calls a week. But how do you know if they’re actually doing a good job? Customer complaints don’t tell the whole story. Neither do CSAT scores. You need...

“You can’t fix what you don’t hear.” And let’s be honest—no one’s got the time (or patience) to review every call. That’s where call sampling in QA steps in. It helps you monitor what ...

Have you ever dialed a customer support number and been instantly connected to the exact person you needed?  That’s the essence of call routing—a streamlined method that directs callers t...

Customers today have more options than ever. They research products in one place, buy them in another, and voice opinions everywhere.  In a world brimming with choices, you need to do mor...

Think of your call center. You’ve got the headsets, the software, and the agents lined up.  Your goal is to connect with customers fast and solve their problems. But what if a chunk of yo...