Enthu Blog

Every sales rep must ask open-ended sales questions to the prospects because it will help you understand the prospect and his needs better. These sales questions will force prospects to s...

74% of customers say just one bad experience is enough to make them switch brands.  In 2025, every customer call is a chance to win or lose loyalty. That’s why today’s agents need more th...

Occasionally in your sales career, you come across a situation where you close the deal directly after giving your  sales pitch. Those are such great feelings.  However, you and I bot...

Closing is the final step in the sales cycle. This step will define whether the hard work that you have done in your previous steps amounts to anything or not. It is like the break or ...

[BlueAlert] Quick Summary Call center coaching drives measurable results when it's fast, focused, and data-driven. Modern coaching in call center environments reduces agent turnover, i...

First Call Resolution, or FCR, is a practice in call centers that strives to answer the phone and resolve your issue while you are still on the first call. In a high-quality call center e...

Are your customers receiving the right service? Do your customer service reps have the knowledge and skills to solve customers’ queries?  Are you providing better support than your compet...

Every business seeks customer retention. Customers are always looked upon as assets by any business and it’s critical for the survival of the business to retain its best customers. A busin...

You cannot become a great salesperson unless you have mastered the right sales skills. You need sales skills like communication, product knowledge, objection handling, and demo skills. Th...

Call center agents are at the heart of every customer experience. But managing performance at scale? That’s where things get tricky. According to a McKinsey study, companies that use data...

As per a research, 41% of the reps say the phone is their most effective sales tool. Contrary to a popular belief, 90% of the reps believe cold calling tips to be very effective. While the...

[BlueAlert] Summary Call center quality assurance (QA) transforms customer interactions by systematically monitoring, evaluating, and improving agent performance. This guide covers the...