Enthu Blog

In today’s competitive business landscape,  customer churn rate has become a key performance indicator for businesses of all sizes. It is an important metric because losing customers can ...

A business will flourish only when your customers are satisfied with the product and services that you have to offer. Else your competition is always there to grab your dissatisfied custo...

Committing a mistake is fine as long as we learn from it and don’t repeat the same mistake again. The same is true for sales.  Most often than not, we have seen that sales repr...

The customer is the most essential part of your business. Without the customers, no business can survive. Therefore, it is very important that your customers are satisfied with your produ...

Every sales rep must ask open-ended sales questions to the prospects because it will help you understand the prospect and his needs better. These sales questions will force prospects to s...

74% of customers say just one bad experience is enough to make them switch brands.  In 2026, every customer call is a chance to win or lose loyalty. That’s why today’s agents need more th...

Occasionally in your sales career, you come across a situation where you close the deal directly after giving your  sales pitch. Those are such great feelings.  However, you and I bot...

Closing is the final step in the sales cycle. This step will define whether the hard work that you have done in your previous steps amounts to anything or not. It is like the break or ...

Quick Summary Call center coaching drives measurable results when it's fast, focused, and data-driven. Modern coaching in call center environments reduces agent turnover, improves CSAT sc...

First Call Resolution, or FCR, is a practice in call centers that strives to answer the phone and resolve your issue while you are still on the first call. In a high-quality call center e...

Are your customers receiving the right service? Do your customer service reps have the knowledge and skills to solve customers’ queries?  Are you providing better support than your compet...

Every business seeks customer retention. Customers are always looked upon as assets by any business and it’s critical for the survival of the business to retain its best customers. A busin...