Enthu Blog

Training doesn’t fix poor performance—targeted training does. We get it—your agents want to perform better, but they need direction that aligns with real call expectations. That’s wher...

Sales onboarding is the structured process of training new sales reps to perform effectively. A strong onboarding program reduces ramp-up time (how long it takes to reach full productivity),...

Since its launch, ChatGPT has become the talk of the town. Developed by OpenAI, this groundbreaking language model has been causing a stir in the tech world due to its capacity to produce te...

A. What is call center efficiency? (and why should you care?) Call center efficiency is your team's ability to handle customer interactions quickly, accurately, and at minimal cost without ...

Have you ever had a conversation with someone, only to realize later that they were an advanced technology? No, I’m not talking about science fiction movies. I’m talking about the latest ...

Customer churn directly impacts revenue and growth. Every customer who leaves is lost revenue, plus the cost of acquiring a replacement. However, reducing churn is often more cost-effective ...

Call center best practices are proven strategies that improve agent efficiency, reduce operational costs, and boost customer satisfaction. Whether you're managing a small team or a large ...

Committing a mistake is fine as long as we learn from it and don’t repeat the same mistake again. The same is true for sales.  Most often than not, we have seen that sales repr...

The customer is the most essential part of your business. Without the customers, no business can survive. Therefore, it is very important that your customers are satisfied with your produ...

Every sales rep must ask open-ended sales questions to the prospects because it will help you understand the prospect and his needs better. These sales questions will force prospects to s...

74% of customers say just one bad experience is enough to make them switch brands.  In 2026, every customer call is a chance to win or lose loyalty. That’s why today’s agents need more th...

Mastering objection handling in sales can turn a "no" into a "yes." Discover proven techniques to confidently address concerns and close more deals.​ Objection handling in sales gets you ...