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Bad customer service

11 Examples of Bad Customer Service...

Customer care is one of the crucial tools for maintaining a good relationship with existing and potential customers. It can also be instrumental in breaking your relationship with customers. This...
Sales Training and Coaching
Sales Team Management

11 Ways to Manage a Sales...

The biggest task these days is to manage a sales team. It is upon you on how they perform in sales calls and meetings. You can either lead them to...
Sales Training and Coaching
Call center Agent training

Comprehensive Guide of Call Center Training

Training doesn’t fix poor performance—targeted training does. We get it—your agents want to perform better, but they need direction that aligns with real call expectations. That’s where most call center...
Agent Evaluation and Coaching
Sales Onboarding

How to Effectively Conduct the Sales...

A major hurdle for every sales manager is to find the right rep for their team. On average, it takes 381 days to train a new sales rep, and their tenure...
Sales Knowledge
ChatGPT best practices in call center

10 Best Practices For Using ChatGPT...

Since its launch, ChatGPT has become the talk of the town. Developed by OpenAI, this groundbreaking language model has been causing a stir in the tech world due to its capacity to...
AI in Call Centers
Call Center Efficiency

5 Ways to Boost Call Center...

Things do not happen by chance. Call center efficiency is a compound result of focus, strategic delegation, and above all, an innate love for work. In a call center setup,...
Call Center Quality Management
Chatgpt in contact center

ChatGPT in Contact Centers : Transforming...

Have you ever had a conversation with someone, only to realize later that they were an advanced technology? No, I’m not talking about science fiction movies. I’m talking about the...
AI in Call Centers
customer churn

10 Ways to Reduce Customer Churn...

In today’s competitive business landscape,  customer churn rate has become a key performance indicator for businesses of all sizes. It is an important metric because losing customers can have a...
Sales Metrics
call center best practices

19 Call center Best Practices to...

A business will flourish only when your customers are satisfied with the product and services that you have to offer. Else your competition is always there to grab your dissatisfied...
Call Center Quality Management
Common Sales Mistakes

20 Most Common Sales Mistakes to...

Committing a mistake is fine as long as we learn from it and don’t repeat the same mistake again. The same is true for sales.  Most often than not, we...
Sales Training and Coaching
Improve Customer Satisfaction

10 Ways to Boost Improve Customer...

Customer is the most essential part of your business. Without the customers, no business can survive. Therefore, it is very important that your customers are satisfied with your products and...
Sales Training and Coaching
Sales questions

42 Sales Questions Every Sales Rep...

Every sales rep must ask open-ended sales questions to the prospects because it will help you understand the prospect and his needs better. These sales questions will force prospects to...
Sales Knowledge

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