Top 5 CallMiner Eureka Alternati...
Introducing CallMiner – a cloud-based speech analytics solution specifically developed for huge contact centres.
Its primary function is to analyse customer sentiment and assess their ov...
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Jun 16, 2023
7 min read
How to Manage Remote Call Center...
With the advancement in technology, the call center agents are not limited to office space.
Call center agents have the luxury of working from anywhere because of high-speed internet avai...
Jun 14, 2023
13 min read
29 Empathy Statements for Custom...
How to express empathy in words?
The ability to demonstrate empathy is vital for every employee in the call center business.
As customer-facing professionals, we need to show empathy ...
Jun 8, 2023
8 min read
Exploring the Future Trends of C...
Welcome back to our series on the transformational power of ChatGPT in call centers.
In our previous articles, we discussed the Best Practices for using ChatGPT in call centers and explor...
Jun 2, 2023
8 min read
Call Center Attrition: What is i...
It was the third time this month a long-time customer was left on hold for over 20 minutes while trying to resolve a billing issue.
Frustrated, they eventually hung up, feeling ignored an...
Jun 1, 2023
11 min read
How to Deal with Difficult Custo...
Many times, customers will be really upset or angry with the service and it will be difficult to handle them.
But if you know what to say, when to say and how to say it, then it will be e...
May 31, 2023
6 min read
Top 6 Benefits of ChatGPT in Cal...
Customer expectations for immediate support are higher than ever before.
In fact, a survey revealed that 82% of customers expect an immediate response from businesses.
This increasing...
May 30, 2023
8 min read
11 Examples of Bad Customer Serv...
Customer care is one of the crucial tools for maintaining a good relationship with existing and potential customers.
It can also be instrumental in breaking your relationship with custom...
May 26, 2023
7 min read
11 Ways to Manage a Sales Team E...
The biggest task these days is to manage a sales team.
It is upon you on how they perform in sales calls and meetings. You can either lead them to prosperity or failure.
An effective s...
May 25, 2023
10 min read
Comprehensive Guide of Call Cent...
Training doesn’t fix poor performance—targeted training does.
We get it—your agents want to perform better, but they need direction that aligns with real call expectations.
That’s wher...
May 24, 2023
11 min read
How to Effectively Conduct the S...
A major hurdle for every sales manager is to find the right rep for their team.
On average, it takes 381 days to train a new sales rep, and their tenure generally doesn’t last more than 2...
May 18, 2023
10 min read
10 Best Practices For Using Chat...
Since its launch, ChatGPT has become the talk of the town. Developed by OpenAI, this groundbreaking language model has been causing a stir in the tech world due to its capacity to produce te...
