Enthu Blog

Most support teams move fast. New hires are on the phones in a few days. Managers focus on KPIs, schedules, and customer complaints. Training often gets rushed or skipped. But customers d...

Ever sat in a morning huddle and thought, "Why are we still guessing?" We have call recordings, QA scorecards, even post-call surveys, yet we still miss what’s actually happening on the f...

Your contact center is buzzing with activity-calls, chats, follow-ups, and escalations. But without clear reporting, all that noise turns into guesswork. How do you know if your agents ar...

Still stuck auditing 2% of your calls? You’re not alone. Call center quality management hasn’t changed much in the last decade.  Most teams still rely on manual audits—listening to a h...

Sales are hard. It can often feel like an uphill battle, frustrating and exhausting. However, it doesn’t have to be that way. There are a few steps that you can put into place to mak...

If you chat with a few sales professionals, you will likely hear them talk about sales effectiveness. It’s also likely that they will present different definitions and outlooks on the sub...

Average Handle Time (AHT) is a key factor in how your call center plays a part in the success or failure of your support people. If you're doing everything right on the first contact, th...

Are you tired of fumbling through endless lists of contact center software, desperately searching for the perfect tool to boost your customer service game in 2026?  Well, the hunt is over...

Call quality – it's not just a technical term; it's your secret weapon in the battle for customer satisfaction and loyalty.  You can understand the importance of quality customer service ...

In today's fiercely competitive business landscape, mastering the art of selling over the phone has become absolutely crucial and on the other hand implementing correct call center sales tip...

Let’s face this: You were a customer once, just like me and everyone else.  You needed help with something, and you had to deal with those never-ending automated phone menus and annoying ...

They say the customer is always right.  In 2026, customers aren’t just right; they’re like the rulers in the business world. According to a recent study, 81% of organizations see CX as a ...