Sales Metrics

Sales calls offer numerous benefits to your business.  It helps you understand your prospects’ needs & preferences so you can provide tailored solutions to convert them into customers...

Sales is a multifaceted process that involves building relationships, providing solutions, communication and negotiation, and finally—closing the deal.  All of these activities contribute...

Thanks to technological advances, you can track and measure pretty much anything about your customer service or sales representatives’ performance.  But just gathering data isn’t sufficie...

Conversion rate is one of the most common KPIs used by marketing professionals, sales teams, call center agents and business professionals.  It’s a key metric that tells you how your comp...

Explore everything you need to know about the customer effort score. Putting yourself in your customers' shoes is critical if you truly want to understand their experience with your compa...

In the dynamic world of sales, staying ahead of the game requires more than just a charismatic smile and a firm handshake. Successful sales professionals understand the importance of lev...

Voice of Customer Analytics: Everything You Need to Know Understanding your customers’ problems and hearing the VOC analytics is important to get more repeat business and improve your bot...

They say the customer is always right.  In 2025, customers aren’t just right; they’re like the rulers in the business world. According to a recent study, 81% of organizations see CX as a ...

In today’s competitive business landscape,  customer churn rate has become a key performance indicator for businesses of all sizes. It is an important metric because losing customers can ...

Think! Think beyond delivering just a service. Address incoming queries with tangible solutions, minimize dissatisfaction and maximize efficiency.  That’s how you stay competitive ...