Sales calls offer numerous benefits to your business. It helps you understand your prospects’ needs & preferences so you can provide tailored solutions to convert them into customers. Besides, sales calls also provide a wealth of insights into how your agents are performing, your … Read more
Sales is a multifaceted process that involves building relationships, providing solutions, communication and negotiation, and finally—closing the deal. All of these activities contribute to the ultimate goal of a sale, but their effectiveness can be subjective and difficult to measure without data and the … Read more
Thanks to technological advances, you can track and measure pretty much anything about your customer service or sales representatives’ performance. But just gathering data isn’t sufficient, especially regarding sales coaching. To better use your data, you need to have a clear understanding of what … Read more
Conversion rate is one of the most common KPIs used by marketing professionals, sales teams, call center agents and business professionals. It’s a key metric that tells you how your company is reaching its goals and how many leads are converting to sales. Improving … Read more
Explore everything you need to know about the customer effort score. Putting yourself in your customers’ shoes is critical if you truly want to understand their experience with your company. Calculating the Customer Effort Score (CES) allows you to measure just how much effort … Read more
In the dynamic world of sales, staying ahead of the game requires more than just a charismatic smile and a firm handshake. Successful sales professionals understand the importance of leveraging data and statistics to make informed decisions and fine-tune their strategies. In a landscape … Read more
Voice of Customer Analytics: Everything You Need to Know Understanding your customers’ problems and hearing the voice of customer analytics is important to get more repeat business and improve your bottom line. Are you ready to harness the power of customer feedback to drive … Read more
They say the customer is always right. In 2025, customers aren’t just right; they’re like the rulers in the business world. According to a recent study, 81% of organizations see CX as a competitive differentiator. That’s right – a whopping 81%! Why? Because they know that … Read more
In today’s competitive business landscape, customer churn rate has become a key performance indicator for businesses of all sizes. It is an important metric because losing customers can have a significant impact on a business’s revenue and growth. The average churn rate across all industries is … Read more
Think! Think beyond delivering just a service. Address incoming queries with tangible solutions, minimize dissatisfaction and maximize efficiency. That’s how you stay competitive in the battleground called Customer Experience (CX). However, many companies have still not woken up to the reality that poor CX … Read more
